How can i disable "Request for cancellation"?
How can i disable that option? "Request for cancellation" Where can i find this option? https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-45-canceling-a-request
ending verification
why is email address pending verification?
Allow the user / requester view all requests of your department in self-service portal.
By using the tool Service Desk Plus, I need a User can view all requests for all users of the same department when logarem in self-service portal. I need this User also can make requests of approval of their department.
Linux Update fail check, NO FONTS FOUND
Anyone ever try to update linux version? I am trying to migrate to linux ubuntu CLI from windows and need to update so databases version match. I installed SDP on linux, and now I need to update both clients to 14302 but when I try to update Linux from
No domain could be discovered but domain already exists
Hello, My ADSelfservice Plus configuration was working well for weeks and since yesterday the access to reset password is denied for users. When I'm clicking on domain settings it says "No domain could be discovered. Please add domains manually" and my domain does not appear anymore. When I'm trying to add it manually the answer is that "Domain already exists" What could I do to resolve this ? Thanks in advance
workflow not executing when agent-based monitoring is used
Hello, I installed the opmanager agent-based monitor on servers, but then workflows are not running : "workflow cannot be executed as the device xxxxx employs Agent-based monitoring". Is there a way to run workflow anyway ? Why is it not even possible
ADSelfService Plus UI Design
Team, Will there be any build releases that update the UI design of this application in the near future? In comparison to a large number of your other products (ADManager, Service Desk Plus and ADAudit to name a few) the layout and design of Self Service seems to have been neglected quite significantly. Thank you.
Monitoring Forecast Trends
Migrate data to upgraded server
My Helpdesk server is broken at the moment as I cannot upgrade from 14201 to the latest, the update manager refuses to open. I need to migrate to a new server anyway, can the migration be done from a server a little behind to the newest version? Will
MDM Integration with Azure - wrong token formats?
The enrolment of new devices in Azure being forwarded to ME MDM isn't working for me, and one of the things I've noted is that ME gives me type 0 and 1 tokens to add in Azure, however Azure now only accepts type 2 tokens: All MDM apps must implement Azure
Update IT Asset Inventory
Dear Team, Share the process for IT asset update in Asset Model
[New Release] ADManager Plus' latest build 7203 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7203, with the following enhancement and issue fix. Enhancement: All non-English language builds (Chinese, Japanese, German, French, Italian, Dutch,
Total Count Report on Dashborad
How I can add widget total count to dashboard (Just Numbers, Or Time) for ex: Request Average Response Time: 02:30 ------ or Total number of Requesters: 354
Getting an error in a function
I'm working through a request custom function to update a task owner and using this as an example. https://pitstop.manageengine.com/portal/en/kb/articles/script-to-set-request-technician-as-the-task-owner-for-all-associated-tasks-deluge I have copied
How to set all tasks as inactive by default for templates
Currently, all our templates have all possible tasks being set as active, and then we are using On-Form-Load to unset them, and then On-Field-Change to set and unset tasks as needed. It's a bit of a mess, and I would like to simply have all tasks unchecked
Query to get Support Group info
Version : 10.6 DB : MSSQL OUTPUT : select qd.QUEUEID, qd.QUEUEDESCRIPTION, qd.QUEUENAME "Support group", ownedby.FIRST_NAME AS "Owned By", au.FIRST_NAME "Technician", qe.email "Group EMAIL" from QueueDefinition qd left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID
problem with event subscription on member server
i have a old version adaudit plus and I have bought 100 licences for member servers. i have a problem when i click in member server on some servers and event subsriptions on run now, i receive next errors: Error - The requested operation is not supported
Help me pls
5 Easy and Fun Sewing Projects for Kids You Can Start Without Stress CraftsSelection's team of sewing specialists is aware of the thrills and anxieties associated with instructing young sewists. That's why we made this guide, which features advice from
Install Cisco AnyConnect
Hi, Cisco Anyconnect is something we need to install to over 1000 devices. For the fact vpnui.exe is running all the time, the update cannot install by way of a 'normal' Patch Deployment. I setup a manual config so vpnui.exe process was ended pre-install,
Unable to read log from the newly added device.
Successfully added the Cisco device but unable to receive logs from it. What to do?
[Update] Precautionary steps to protect RecoveryManager Plus from Log4j vulnerabilities (CVE-2021-44228), (CVE-2021-45046), (CVE-2021-45105), and (CVE-2021-44832)
This post has been updated on 13/1/2022. In RecoveryManager Plus , the affected log4j version is used in the bundled dependency. Our security experts are analyzing the issue and as of now, we have no conclusive evidence of our product being affected
Additional approval responses within Requests and Changes
Would it be possible to add additional option(s) when responding to approval requests within Requests and Changes so that they appear in the list of options next to "Choose" in the below screenshot? An example situation where an additional approval response
Security best practice when making PAM360 available to the outside world.
Hi, Are there any recommendations to harden the sign in to PAM360 when made publicly available? I'm aware of 2fa, but was wondering what else could be done as we need to make PAM360 available to the outside world as we have a lot of support staff working
Approvers ability to add attachment while approving
Allows the approver of request to have an option to add an attachment while approving a request. This will the approver to provide additional or signed documents related to request. This feature needs by most of the finance team in organization.
Allowing Service Requests to be attached to Problems
Currently, only incidents can be attached to problems. Can we allow Service Requests to be attached to problems as well? There are instances where a Service Request is directly related to the Problem and needs to be attached to it; for example, if one
Backing up PMP
Is it ok to shut down the PMP server and just do a snapshot instead of copying the "PMP" install folder? The install folder keeps getting bigger and longer to backup and its becoming distruptive in the amount of time it takes to make a copy.
Integration Issue between Ad Manager Plus and Rack Server
Hello everyone, I'm currently encountering an integration issue between Ad Manager Plus and a rack server, and I'm seeking assistance and insights from the community. If anyone has experience with this particular integration or has faced similar challenges,
Copy Folder Permissions via REST API
Hello All, Wondering if anyone has an idea or suggestion on how to achieve this: Using an ITSM product, manager is going to select a user to "Mimic" or copy. Then via API to ADManager, have ADManager modify folder permissions by copying the folders and
[New Release] ADManager Plus' latest build 7202 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7202, with the following issue fixes. Fixes: A security vulnerability reported by dalt4sec. Issue in modifying the manager attribute by technicians with
User Account Expiration Display
I have a problem where the Account Expiration data displayed in AD Manager is incorrect. AD shows a user account with a account expiration date but AD Manager shows the account Never Expries. Anyone else seeing this?
Reply Template not used when forwarding conversations/Email - No forward template to be found in settings platform
Hi all, we experience difficulties finding where to set-up the template in case of conversation forward (which is in our case different that the reply template). Would you please give me the info where this template choice should be changed, we would
Automatic Disable
Hello, How can I set an account to be disabled at a certain time using AD Manage Plus? For example HR can set and approve an account to be disabled at 5pm on an employee's final day. The time of day can be always the same. Could this information also be pulled from a Service Request from Service Desk Plus? Thanks
Email notification when an AD is updated
Hi, Is it possible to setup an email notification when there is a change to an active directory group? Thanks
Reason on hold field as part of the side bar details.
I would like to requested to add the 'Reason On Hold' field up to where the status etc is on the right hand side of an incident/SR, this is helpful in the fact we have sight of this at first glance and don't need to go into the details of the inc/SR to
API getting request approval status when requesting all requests.
Hi! We are using ServiceDesk Plus for our helpdesk at our school. I have developed a site that shows all of the requests that are waiting on the user to collect their device or are waiting on approval from leadership. I wanted to add an icon next to the
Prevent Duplicate User accounts
I am looking to avoid duplicate accounts by adding 01, 02, 03 etc to newly created format. Example, Steve Rosalbo = srosal and if another srosal exists add 02 or 03 etc. I keep getting error that user account exits after filling in the Prevent Duplicate fields.
[SOLVED] Failed integate SDP v11.3 with Analytics Plus 4.5
Hi, After upgrade to SDP v11.3.06 that integrated with Analytics Plus v4500, SDP couldn't sync data to Analytics Plus. I get this error: [18:48:29:857]|[02-12-2022]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl_1]|[SEVERE]|[74]: FAILURE :We
Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
***date field without time***
Hi, It is possible to display a date field only with date, without time?
Query to get operational hours info based on account and site
Version : 10609 DB : MSSQL OUTPUT: select "ad"."ORG_NAME" AS "Account", "sdorg"."NAME" AS "Site", case when hop.starttime = '00:00:00' and hop.endtime = '23:59:00' then 'Yes' else 'No' END as "24 Hours (Y/N)", hop.starttime as "Start time", hop.endtime
Next Page