Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
***date field without time***
Hi, It is possible to display a date field only with date, without time?
Query to get operational hours info based on account and site
Version : 10609 DB : MSSQL OUTPUT: select "ad"."ORG_NAME" AS "Account", "sdorg"."NAME" AS "Site", case when hop.starttime = '00:00:00' and hop.endtime = '23:59:00' then 'Yes' else 'No' END as "24 Hours (Y/N)", hop.starttime as "Start time", hop.endtime
Query to get Change info with additional date fields time difference calculation.
Version : 14000 DB : MSSQL OUTPUT: Query : Execute the below two queries 1 and 2 and get the roleids from the output and replace it in highlighted spot in query 3. 1 . select chrol.name,chrolusermap.ROLEID from changeroles chrol LEFT JOIN changeroleusermapping
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Endpoint Central console, choose the patches, schedule the deployment windows,
Worklog report with task name, request name and ID
Hi, Is it possible to have worklog raport from requests but with task name, request name and ID? There is time spent report form but no task name available.
Description field not available for relating while importing CIs from CSV
Hello, I'm working on the AssetExplorer system. And it seems, that I can't populate Description field with CSV import - this field is not available for relating on the CSV import form. In fact, I have the same issue as there: https://pitstop.manageengine.com/portal/en/community/topic/description-field-not-available-for-relating-while-importing-from-csv
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
unable to find valid certification path to requested target
We are getting this error message when we try to update a request with a custom function. We do have ldap in our enviornment and an SSL certificate. We do not have any issues with emails it's just when we try to use this custom function. I've looked at
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Struggling to enroll samsung A8 tablet
Hi Folks, Signed up the MDM plus cloud service but cannot get our samsung a8 tabs to enroll via EMM It scans the code fine but i receive an 'unable to connect to server 443' error near the end of provisioning. The tablet boots up, it will have downloaded
Technicians can see certain reports
Is there a way to have each technician see certain reports? For example, everyone should see their daily/weekly time spent reports but shouldn't see the reports of other technician
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
Auto-Merge of Incident-Request (same Content in Subject)
Hi all, we are getting automated Tickets from our NMS-System via eMails. Device down = Subject: Node xxx is down Device up = Subject: Node xxx is up Now we want to merge these two Requests created automatically when xxx is identical (to decrease load
Resolved Date - Show on ticket?
Hiya, We have a very specific template where we need to record the resolved date. We aren't allowing our technicians to close tickets, so we give a grace period of 7 days from resolved before the system auto closes a ticket. Which works well, except for
No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)
Patch Mgmt, Service Pack - showing wrong version.
Hi ! Manage engine desktop central, 10.0.633 version. I have few computers with updated agent to 10.0.633.W. These computers have the 20h2 update. But in Patch Mgmt -> the column Service Pack shows Windows 10 Version 2009 (x64) or even 2004 witch is not
[ForYourInformation -35] Page Scripts
The UI of ServiceDesk Plus is built over the hundreds of js and CSS contents. Every element/content that you see in the UI is a part of these js files. Wouldn't it be nice if you can customize the UI based on your needs? Would you believe that if you can customize the UI with your scripts? The Page Scripts option is one of the enhancements that was released in the 11100 builds of the application. With Page Scripts in place, you can customize the UI to suit your business needs. Where to access this
Partdisk script
Hello, I did try to create a new script for disk partition on the machine using endpoint central, but it failed the configuration and doens.t execute the batch script. could anyone please help. Does it needs any dependencies file? anyone can help in creating
Could not see task is shared create in CHANGE.
Dear Team, I have a problem that all task that shared by another group created in change management which is shared to my group impossible to view. My role is here. Please check this issue for me soon. Thanks & Best Regards,
SMTP Configuration, all parameters return invalid configuration
Hi I'm evaluating the product, I've already made the various domain settings without encountering any anomalies, the procedure is linear, while I'm having difficulty configuring the sending of emails, extremely as it is the most trivial, every type of
Customize Username Example on Password reset page.
I would like to know if it is possible to change the way the example is shown. when the user resets their password. As shown in the attachment, the example is (First Initial, Last Name). Our company does not use (First Initial, Last Name) user id. Rather we use (First Name. Last Name). Having it as shown in the image would only confuse my users. I am using ADSelfSerivce Plus Product Version 5.8 - Build 5815, on Windows Server 2016
Migrate ServiceDesk Plus to ServiceDesk Plus MSP
Hello, I already have a production environment of ServiceDesk Plus with more of 13K requests and I want to know if it's possible to migrate all the data to a new installation of ServiceDesk Plus MSP (because I want to upgrade my free SDP license to a
unable to reply on request email.. saying sending notification failed
using office 365 email solution, able to fatch incoming mail but unable to send or reply from service desk plus. find outgoing setting screenshot. pls help ...
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus Cloud
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the first episode of the second season of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time
Simplify BYOD Management with Apple User Enrollment in MDM
In today's digital age, companies are increasingly embracing the concept of a BYOD policy (Bring Your Own Device). By allowing employees to work on their personal devices, they are granted the flexibility to work from anywhere and anytime. A big challenge
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Vulnerability Manager Plus console, choose the patches, schedule the deployment
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Patch Manager Plus console, choose the patches, schedule the deployment windows,
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Discovery - Agent Configuration; General failure while fetching agent configuration.
Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.
Manage engine server fail to download redhat samba rpm packages
Hi there, I am using manage engine to patch Redhat Linux servers, I create a deployment for missing patches and select target computer, set reboot policy, when the deployment tries to download the missing rpm packages, it fails and I found the following
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Custom Function for enabling request visibility based on departments / site
Since Service Desk Cloud does not allow you to select multiple departments or sights for a requester I'm unable to allow a requester visibility to requests from multiple departments. Has anybody approached this with a custom function in SD Cloud? The
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90101) on this
Samrt Upgrade for OpManager
Autopilot devices
Hi, I am testing the Autopilot feature from EndPoint Central MDM solution, cloud version. I have added the device hashes to InTune but we are using EndPoint Central as MDM. The Windows installs successfully, computer is then added to AzureAD and the EndPoint
Integration between SDP and SDP MSP
Hi, We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc. The all tickets are creating by the
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