Upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view, Technician.
Dear Users, We are elated to announce the upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view,Technician.Below is a brief run-through of the same: Conversation History Enhancement
How to restrict local authentication in SDP after the 14304 update
Hello! After the update, we encountered a problem. An old method of disabling local authentication has stopped working. In the latest patch we've found next: "You can now restrict local authentication by updating the paramvalue in the GlobalConfig table."
reinstall agent ver 11 on ver 10
hello i'm using desktop central 10.0.422 and recently i run endpoint central 11.2.2316 on another server and need to reinstall agent ver 11 on ver 10. when i want to reinstall it say older version is installed and setup aborted. any way to do this r
How do I add more options under the quick assign button
At the assign stage I'd like to be able to set the category and sub-category as well. How can I set this?
Notification when Scheduled On Hold Status changes to Open
Hi! Is there a way that we can set a ticket to email the technician a notification when a ticket that was previously on hold has it's status changed to open? Specifically when the on hold status was scheduled to change (see below). I tried making a custom trigger, however it only works when an on hold ticket is created, not when it converts back to open. Is there a way to do this but in reverse? (On Hold > Open > Send Email Notification)
Endpoint Central upgrade to 11 causes Configurations to throw Access Denied!
Just in case anyone else in the community has encountered this issue. After upgrading from EC 10 to EC 11, everything appears to have gone OK except when looking at Configurations. When we click on any of our configurations we are now receiving the following
ADSelfService Plus now supports hardware TOTP tokens as an authenticator
Hello everyone, We are thrilled to announce the release of ADSelfService Plus' latest build, 6212, with the following updates: Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware
Assistance Needed: Issues with Endpoint DLP and Error Screenshots
Good evening, everyone, I'm experiencing several issues with Endpoint DLP. I have a domain where users don't have administrator access, and I'm unable to obtain reports such as printing or document editing activities. Additionally, some users are facing
AD360 rolls out build 4318 with enhancements to improve the security of the product.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4318. Enhancement: RSA SecurID REST API support: You can now configure RSA SecurID's REST API-based authenticator in AD360. Since the RSA Security LLC has discontinued
How do advertisers target audiences for adult content?
Advertisers target audiences for adult content by using various techniques, such as: • Audience segmentation and personalization: dividing the market into smaller groups based on certain criteria and tailoring the adult ads to their characteristics, interests,
Can I share the Probe dashboard to branch opearter in Server & Probe mode
Hi Team, I have a Server & Probe environment. Our branches is independent, I don't would the operator can view each other. Do you have any suggestion?
SAML - Creates new accounts, users already exist in domain .LOCAL
User profiles have been imported from Active Directory, and for users in SDP, the login "Domain Name" is company.local. When we enabled SAML, it doesn't find the existing SDP user because SAML login uses "Domain Name" company (without the .local) so it
Post NAT Destination
Is there way to get Post NAT Destination to show up in Netflow Analyzer? It's in the flow packet itself, so it just needs to be included in display. This would be immensely helpful in monitoring traffic across a firewall.
Seamlessly obtain comprehensive reports on your organization's cloud usage
Hello! We are excited to announce that ManageEngine CloudSpend now offers you the Reports feature, making your cloud journey much smoother. The Reports feature provides automatically created reports based on tags such as Region, Service, and Linked Account
End of Support Announcement - Endpoint Central Build 10.1.2119.10 and below
Effective January 31, 2024, Endpoint Central builds 10.1.2119.10 and below will reach its End of Support. What does this mean? As per Endpoint Central's End of Support (EOS) policy, when a version reaches EOS, we will discontinue any provision of technical
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
How can i disable "Request for cancellation"?
How can i disable that option? "Request for cancellation" Where can i find this option? https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-45-canceling-a-request
ending verification
why is email address pending verification?
Allow the user / requester view all requests of your department in self-service portal.
By using the tool Service Desk Plus, I need a User can view all requests for all users of the same department when logarem in self-service portal. I need this User also can make requests of approval of their department.
Linux Update fail check, NO FONTS FOUND
Anyone ever try to update linux version? I am trying to migrate to linux ubuntu CLI from windows and need to update so databases version match. I installed SDP on linux, and now I need to update both clients to 14302 but when I try to update Linux from
No domain could be discovered but domain already exists
Hello, My ADSelfservice Plus configuration was working well for weeks and since yesterday the access to reset password is denied for users. When I'm clicking on domain settings it says "No domain could be discovered. Please add domains manually" and my domain does not appear anymore. When I'm trying to add it manually the answer is that "Domain already exists" What could I do to resolve this ? Thanks in advance
workflow not executing when agent-based monitoring is used
Hello, I installed the opmanager agent-based monitor on servers, but then workflows are not running : "workflow cannot be executed as the device xxxxx employs Agent-based monitoring". Is there a way to run workflow anyway ? Why is it not even possible
ADSelfService Plus UI Design
Team, Will there be any build releases that update the UI design of this application in the near future? In comparison to a large number of your other products (ADManager, Service Desk Plus and ADAudit to name a few) the layout and design of Self Service seems to have been neglected quite significantly. Thank you.
Monitoring Forecast Trends
Migrate data to upgraded server
My Helpdesk server is broken at the moment as I cannot upgrade from 14201 to the latest, the update manager refuses to open. I need to migrate to a new server anyway, can the migration be done from a server a little behind to the newest version? Will
MDM Integration with Azure - wrong token formats?
The enrolment of new devices in Azure being forwarded to ME MDM isn't working for me, and one of the things I've noted is that ME gives me type 0 and 1 tokens to add in Azure, however Azure now only accepts type 2 tokens: All MDM apps must implement Azure
Update IT Asset Inventory
Dear Team, Share the process for IT asset update in Asset Model
[New Release] ADManager Plus' latest build 7203 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7203, with the following enhancement and issue fix. Enhancement: All non-English language builds (Chinese, Japanese, German, French, Italian, Dutch,
Total Count Report on Dashborad
How I can add widget total count to dashboard (Just Numbers, Or Time) for ex: Request Average Response Time: 02:30 ------ or Total number of Requesters: 354
Getting an error in a function
I'm working through a request custom function to update a task owner and using this as an example. https://pitstop.manageengine.com/portal/en/kb/articles/script-to-set-request-technician-as-the-task-owner-for-all-associated-tasks-deluge I have copied
How to set all tasks as inactive by default for templates
Currently, all our templates have all possible tasks being set as active, and then we are using On-Form-Load to unset them, and then On-Field-Change to set and unset tasks as needed. It's a bit of a mess, and I would like to simply have all tasks unchecked
Query to get Support Group info
Version : 10.6 DB : MSSQL OUTPUT : select qd.QUEUEID, qd.QUEUEDESCRIPTION, qd.QUEUENAME "Support group", ownedby.FIRST_NAME AS "Owned By", au.FIRST_NAME "Technician", qe.email "Group EMAIL" from QueueDefinition qd left join Queue_Technician qt on qd.QUEUEID=qt.QUEUEID
problem with event subscription on member server
i have a old version adaudit plus and I have bought 100 licences for member servers. i have a problem when i click in member server on some servers and event subsriptions on run now, i receive next errors: Error - The requested operation is not supported
Help me pls
5 Easy and Fun Sewing Projects for Kids You Can Start Without Stress CraftsSelection's team of sewing specialists is aware of the thrills and anxieties associated with instructing young sewists. That's why we made this guide, which features advice from
Install Cisco AnyConnect
Hi, Cisco Anyconnect is something we need to install to over 1000 devices. For the fact vpnui.exe is running all the time, the update cannot install by way of a 'normal' Patch Deployment. I setup a manual config so vpnui.exe process was ended pre-install,
Unable to read log from the newly added device.
Successfully added the Cisco device but unable to receive logs from it. What to do?
[Update] Precautionary steps to protect RecoveryManager Plus from Log4j vulnerabilities (CVE-2021-44228), (CVE-2021-45046), (CVE-2021-45105), and (CVE-2021-44832)
This post has been updated on 13/1/2022. In RecoveryManager Plus , the affected log4j version is used in the bundled dependency. Our security experts are analyzing the issue and as of now, we have no conclusive evidence of our product being affected
Additional approval responses within Requests and Changes
Would it be possible to add additional option(s) when responding to approval requests within Requests and Changes so that they appear in the list of options next to "Choose" in the below screenshot? An example situation where an additional approval response
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