Reboot of monitored server with agent after upgrading ADAudit Plus Service (Build 7212)
Hi, I installed an upgrade to the ADAudit Plus Service to Build 7213 from 7210 From the release notes of 7212: Minor bugs in ADAudit Plus' agent and UBA engine have been fixed. Today I learned that the agent is upgraded automatically and this is by design:
Custom Cname Record for the ADAudit Plus Server
Hi, Is it possible to use a custom A record (or CName Record) for the ADAudit Plus server? Right now the server is named following asset naming convention but I'd rather the Operators could browse to a more intuitive ULR such as https://adaudit.company.com
Deletion of old archive files
Hi there, In looking to "spring clean" our ADAP server before migration to a VM, I've realised that the archives of old events go back to the initial setup of the server several years ago. Is it safe to just delete the archived zip files, and will the
Hide Status to Problem records
Hi Team, I have created a new status and I would like to hide from Problem record. To be used only on incident. Is that possible via script or something ? Thank you
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
Get additional field names from API key
Use Case: Our service request template for employee onboarding makes use of many additional fields. We want to be able to retrieve the user-friendly name of those fields, instead of the API name as is provided in the requests API endpoint. Is there an
Endpoint Central Cloud - Remote Access - Communication Failed between Agent and Server
Hello Support, When trying to launch a remote session via DesktopCentral Cloud, we are unable to connect to any of our endpoints via Remote Control. The Remote Endpoints actually launch Zoho Assist, but our client never connects - the user sees that Zoho
Share with requester or technician - Does shared requester receive notification when request it updated?
Share with requester or technician - Does shared requester receive notification when request it updated? If a request is shared with requester or technician, should the shared requester or technician recieve updates or notifications if there is an update
Format a Date
I've got a custom query report where the date field is output using LONGTODATE({DateField}) The output of this is a date/time in the format 'DD/MM/YYYY HH:MM AM/PM' Is it possible to format the output as 'DD/MM/YYYY' (i.e. drop the time?)
Requests view column "Total Cost" - how does this populate?
We have recently been experimenting with the cost per hour for technicians. While I can see how it applies to work logs, there's one spot that doesn't seem to be getting updated. In the Requests view it is possible to add a column titled "Total Cost",
email reply window slow
Hi When replying to a case, the email reply window misses characters if you type more than 1 character a second (or so). Is there some plug-in or scanning or something going on here, that could be disabled? The service desk server is remote from my LAN, so I wonder if its sending characters back to the server, thus its dependant on latency etc? Its really frustrating!!!! Thanks, James
Disable all notifications from Test Instance
We have a test instance of SDP up. We have mail fetching turned off, but notifications for things like Contract reminders and scheduled reports and what not all still send emails. Is there a quick easy way to disable ALL notifications from an instance?
ManageEngine recognized in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability
We are happy to announce that ManageEngine has been recognized in the 2023 Gartner Magic Quadrant for Application Performance Monitoring and Observability. We are confident that Gartner's consistent recognition validates our approach to providing a single
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
Task Trigger Action does not work
Hi before upgrading to 14.3, we added a custom trigger action that executes a script when a task schedule is changed. and it works in the service catalog Flow. After Upgrading, it seems this functionality no longer works. the Task custom trigger action
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus [On-premises]
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the second season's first episode of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and
task menu doesn't appear
Ta
Microsoft® SQL Server® 2019 Express how to install the software in slient command
I am trying to install Microsoft® SQL Server® 2019 Express edition through endpoint central but everytime its getting failed when try push through console I want install in mixed and mode
Agent install with wrong remote office
Domain: WORKGROUP Remote Office: 1. Default Site: Office - Distribution Server 1, IP:192.168.1.2/24, subnet: 192.168.1.0/24 2. 2nd remote office: Factory - Direct communicate, IP Subnet: 192.168.1.0/24 The current situation is both site are separated
Additional Fields-Users in Request form
I created an additional field called :"Place of Employment" for users in the Additional Fields-Users section. How can I retrieve this field in the Request form?
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Cannot deploy configuration because a phantom one is still running
Hello, I'm trying to deploy a configuration on my EndPoint Central, it's currently in "Ready to Execute", but it's not deploying as it's waiting for another configuration with the remark: "Deployment of MyConfiguration183 is in progress. Deployment of
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus versions 11305 and below
Hi there, This is a security advisory regarding an authentication bypass vulnerability in a few application URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with versions 11305
Post-Deploy Asset Scan
Hello, after Fast Software Deploy it seems no Asset Scan is executed. So the Software Inventory in EPC is wrong. Is there a way to automatically do a Post-Deploy Asset Scan? I can't find such thing in Deploy Policy.
Show Database Backup Size
In my opinion, show the size of the old backuped files in the backup settings section Sometimes the hard drive is full and the backup is left incomplete and no email is provided about the failure of the backup
Business Rules - Reporting
Hi, Is there any report that can be done that exports all the details of the Business Rules you have configured ? Would be really handy for triage of issues. Regards Andrew
Description variable in notifications
It appears that $Description in the notification templates can only refer to the ORIGINAL description for a request, i.e., the text of the requester's original email. What I would find really helpful, in addition to that capability, is to have variables that represent the description of the latest update. A practical example: This "Alert(or Notify) technician by e-mail when there is a new reply from the requester." notification to technicians is limited to saying the following: ---- Subject:
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements and bug fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
[Free Training] Secure your network with Firewall Analyzer
Keep your network safe from hackers and other external threats with Firewall Analyzer. Join our training series and learn how to leverage Firewall Analyzer to fortify your firewall, boost security, and stay ahead of threats. In this training you will
Notice of scheduled server maintenance on 29 July 2023 | ManageEngine UEMS Cloud
Hello all! This is an announcement regarding the upcoming server upgrade in our US datacenter on Saturday, 29 July 2023 between 20:30 to 23:30 PDT. A brief downtime of 5 to 30 minutes is expected during this upgrade window, during which the web console
Regarding the expiration time for Auth Token for Endpoint central on-prem
Hi everyone, we are using Endpoint Central on-prem. We can see in the document the steps to generate the Auth Token: https://www.manageengine.com/products/desktop-central/api/. However, the API doesn't mention when the Token expires. Does this token ever
Unable to create bootable media
I keep getting this rather un helpful message: - "Unable to create bootable media. Try again after sometime" Does any one know what it means or how I can fix it? Thanks Tom
oputils not scanning network
Hello team, I have an issue is that oputils not scanning network. I followed this article https://pitstop.manageengine.com/portal/en/kb/articles/linux-why-nmap-not-works-subnets-in-ipam-not-scanned and it did not helps. Below output of all commands: Below
ManageEngine Supportcenter Plus - version 14.3 - Build - 14303 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14303 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
Setting email settings to send through O365
We recently moved our email to O365. I'm trying to set up the email settings on my Endpoint Central server. I have configured the settings as follows: Server Name: smtp.office365.com Port: 587 Sender Name: Endpoint Central Sender Address: endpointcentral@***.com
Best Prcatice
What is the best solution for designing forms that have dozens of fields? how can you put the title of the date field in multiple forms without defining a new field. For example, for: access start date - access end date - recruitment start date - termination
I would like to check how the manage engine will handle the bulk patching without affecting the network traffic?
I would like to check how the manage engine will handle the bulk patching without affecting the network traffic? We have 2K devices all located in same building.
How to dis-enroll disabled user from ADSSP
Hello Team, As per GDPR policies, it is not permissible to delete users from AD upon their exit; they must only be disabled. However, once a user has been disabled from AD, they are not automatically removed from the AD Self-Service portal. Would it be
WinPE display resolution
Does anyone know of a way to make WinPE boot with a resolution that allows me to see the entire osda-window? I'm trying to create an image of a Lenovo T16 gen1 and the resolution in PE i so low I can't see the "Create image" button - that is, I can drag
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