Allowing Service Requests to be attached to Problems
Currently, only incidents can be attached to problems. Can we allow Service Requests to be attached to problems as well? There are instances where a Service Request is directly related to the Problem and needs to be attached to it; for example, if one
Backing up PMP
Is it ok to shut down the PMP server and just do a snapshot instead of copying the "PMP" install folder? The install folder keeps getting bigger and longer to backup and its becoming distruptive in the amount of time it takes to make a copy.
Integration Issue between Ad Manager Plus and Rack Server
Hello everyone, I'm currently encountering an integration issue between Ad Manager Plus and a rack server, and I'm seeking assistance and insights from the community. If anyone has experience with this particular integration or has faced similar challenges,
Copy Folder Permissions via REST API
Hello All, Wondering if anyone has an idea or suggestion on how to achieve this: Using an ITSM product, manager is going to select a user to "Mimic" or copy. Then via API to ADManager, have ADManager modify folder permissions by copying the folders and
[New Release] ADManager Plus' latest build 7202 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7202, with the following issue fixes. Fixes: A security vulnerability reported by dalt4sec. Issue in modifying the manager attribute by technicians with
User Account Expiration Display
I have a problem where the Account Expiration data displayed in AD Manager is incorrect. AD shows a user account with a account expiration date but AD Manager shows the account Never Expries. Anyone else seeing this?
Reply Template not used when forwarding conversations/Email - No forward template to be found in settings platform
Hi all, we experience difficulties finding where to set-up the template in case of conversation forward (which is in our case different that the reply template). Would you please give me the info where this template choice should be changed, we would
Automatic Disable
Hello, How can I set an account to be disabled at a certain time using AD Manage Plus? For example HR can set and approve an account to be disabled at 5pm on an employee's final day. The time of day can be always the same. Could this information also be pulled from a Service Request from Service Desk Plus? Thanks
Email notification when an AD is updated
Hi, Is it possible to setup an email notification when there is a change to an active directory group? Thanks
Reason on hold field as part of the side bar details.
I would like to requested to add the 'Reason On Hold' field up to where the status etc is on the right hand side of an incident/SR, this is helpful in the fact we have sight of this at first glance and don't need to go into the details of the inc/SR to
API getting request approval status when requesting all requests.
Hi! We are using ServiceDesk Plus for our helpdesk at our school. I have developed a site that shows all of the requests that are waiting on the user to collect their device or are waiting on approval from leadership. I wanted to add an icon next to the
Prevent Duplicate User accounts
I am looking to avoid duplicate accounts by adding 01, 02, 03 etc to newly created format. Example, Steve Rosalbo = srosal and if another srosal exists add 02 or 03 etc. I keep getting error that user account exits after filling in the Prevent Duplicate fields.
[SOLVED] Failed integate SDP v11.3 with Analytics Plus 4.5
Hi, After upgrade to SDP v11.3.06 that integrated with Analytics Plus v4500, SDP couldn't sync data to Analytics Plus. I get this error: [18:48:29:857]|[02-12-2022]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl_1]|[SEVERE]|[74]: FAILURE :We
Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
***date field without time***
Hi, It is possible to display a date field only with date, without time?
Query to get operational hours info based on account and site
Version : 10609 DB : MSSQL OUTPUT: select "ad"."ORG_NAME" AS "Account", "sdorg"."NAME" AS "Site", case when hop.starttime = '00:00:00' and hop.endtime = '23:59:00' then 'Yes' else 'No' END as "24 Hours (Y/N)", hop.starttime as "Start time", hop.endtime
Query to get Change info with additional date fields time difference calculation.
Version : 14000 DB : MSSQL OUTPUT: Query : Execute the below two queries 1 and 2 and get the roleids from the output and replace it in highlighted spot in query 3. 1 . select chrol.name,chrolusermap.ROLEID from changeroles chrol LEFT JOIN changeroleusermapping
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Endpoint Central console, choose the patches, schedule the deployment windows,
Worklog report with task name, request name and ID
Hi, Is it possible to have worklog raport from requests but with task name, request name and ID? There is time spent report form but no task name available.
Description field not available for relating while importing CIs from CSV
Hello, I'm working on the AssetExplorer system. And it seems, that I can't populate Description field with CSV import - this field is not available for relating on the CSV import form. In fact, I have the same issue as there: https://pitstop.manageengine.com/portal/en/community/topic/description-field-not-available-for-relating-while-importing-from-csv
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
unable to find valid certification path to requested target
We are getting this error message when we try to update a request with a custom function. We do have ldap in our enviornment and an SSL certificate. We do not have any issues with emails it's just when we try to use this custom function. I've looked at
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Struggling to enroll samsung A8 tablet
Hi Folks, Signed up the MDM plus cloud service but cannot get our samsung a8 tabs to enroll via EMM It scans the code fine but i receive an 'unable to connect to server 443' error near the end of provisioning. The tablet boots up, it will have downloaded
Technicians can see certain reports
Is there a way to have each technician see certain reports? For example, everyone should see their daily/weekly time spent reports but shouldn't see the reports of other technician
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
Auto-Merge of Incident-Request (same Content in Subject)
Hi all, we are getting automated Tickets from our NMS-System via eMails. Device down = Subject: Node xxx is down Device up = Subject: Node xxx is up Now we want to merge these two Requests created automatically when xxx is identical (to decrease load
Resolved Date - Show on ticket?
Hiya, We have a very specific template where we need to record the resolved date. We aren't allowing our technicians to close tickets, so we give a grace period of 7 days from resolved before the system auto closes a ticket. Which works well, except for
No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)
Patch Mgmt, Service Pack - showing wrong version.
Hi ! Manage engine desktop central, 10.0.633 version. I have few computers with updated agent to 10.0.633.W. These computers have the 20h2 update. But in Patch Mgmt -> the column Service Pack shows Windows 10 Version 2009 (x64) or even 2004 witch is not
[ForYourInformation -35] Page Scripts
The UI of ServiceDesk Plus is built over the hundreds of js and CSS contents. Every element/content that you see in the UI is a part of these js files. Wouldn't it be nice if you can customize the UI based on your needs? Would you believe that if you can customize the UI with your scripts? The Page Scripts option is one of the enhancements that was released in the 11100 builds of the application. With Page Scripts in place, you can customize the UI to suit your business needs. Where to access this
Partdisk script
Hello, I did try to create a new script for disk partition on the machine using endpoint central, but it failed the configuration and doens.t execute the batch script. could anyone please help. Does it needs any dependencies file? anyone can help in creating
Could not see task is shared create in CHANGE.
Dear Team, I have a problem that all task that shared by another group created in change management which is shared to my group impossible to view. My role is here. Please check this issue for me soon. Thanks & Best Regards,
SMTP Configuration, all parameters return invalid configuration
Hi I'm evaluating the product, I've already made the various domain settings without encountering any anomalies, the procedure is linear, while I'm having difficulty configuring the sending of emails, extremely as it is the most trivial, every type of
Customize Username Example on Password reset page.
I would like to know if it is possible to change the way the example is shown. when the user resets their password. As shown in the attachment, the example is (First Initial, Last Name). Our company does not use (First Initial, Last Name) user id. Rather we use (First Name. Last Name). Having it as shown in the image would only confuse my users. I am using ADSelfSerivce Plus Product Version 5.8 - Build 5815, on Windows Server 2016
Migrate ServiceDesk Plus to ServiceDesk Plus MSP
Hello, I already have a production environment of ServiceDesk Plus with more of 13K requests and I want to know if it's possible to migrate all the data to a new installation of ServiceDesk Plus MSP (because I want to upgrade my free SDP license to a
unable to reply on request email.. saying sending notification failed
using office 365 email solution, able to fatch incoming mail but unable to send or reply from service desk plus. find outgoing setting screenshot. pls help ...
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus Cloud
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the first episode of the second season of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time
Simplify BYOD Management with Apple User Enrollment in MDM
In today's digital age, companies are increasingly embracing the concept of a BYOD policy (Bring Your Own Device). By allowing employees to work on their personal devices, they are granted the flexibility to work from anywhere and anytime. A big challenge
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Vulnerability Manager Plus console, choose the patches, schedule the deployment
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