WinPE display resolution
Does anyone know of a way to make WinPE boot with a resolution that allows me to see the entire osda-window? I'm trying to create an image of a Lenovo T16 gen1 and the resolution in PE i so low I can't see the "Create image" button - that is, I can drag
VNC Connection
Hello. I set the VNC settings for my sources with port 5900 but I can't connect with VNC connection but it connects with RDP. Thank you for helping me
Change output for $ auto complete variable
Trying to change the output of $requestlink. It's supposed to auto populate the request link as a hyper link but it is not a hyperlink so user can't click to follow the link.
How to email from technician's email address?
Hello, just started a trial and wondering if it's possible that when a technician replies to a request, the email notification to the requester of any notes can come from the technician's email address? Thanks
Add More Options to "Requester Allowed to View" under User Configurations
The current list allow for a user is as below: - Only their own requests - All their Department request - All their Site requests - All requests I would like to suggest to make this list a bit more dynamic and maybe include "Region" in this list. This
Report showing cases where group has changed
Hello, I am trying to figure out how to create a report showing cases that have had their group changed. I want to add a filter to now show the initial unassigned to first group. I want to see case where the fist assign group is changed to a second assigned
Custom Reports with attachments
Hi, How to create a custom report for ticket which has attachments? Regards, Karthikeyan R
how to check license info for Endpoint Central cloud UEM
how to check license info for Endpoint Central cloud UEM ?
Combined user section with requesters and technicians
Hello Team, In Ondemand SD+, We can achive below benifits If we can have "User" format where both technicians and requesters are part of it. Like we do have in Onpremise SD+. We can mark technicians as VIP. (In Ondemand, currently its not possible). If
Approval Changes Error
Hi team, I am currently getting an error in changes that I can see approve button. Even though I have given permission to my user account. This just happen when I upgrade my app to version 14.302 Please check this error urgently because I need to make
Upgrade failed from 11129 to 11200
in upgrade from 11129 to 11200 , got error in every try , the error in section dropping tables & specific UserAdditionalFileds Table , i drop any data in this table and any additional filed in application , but every time run updatemanager , i got this
Customized Survey
Hi Team. Is there a way to send a customized Survey to specific users list without it being based on an incident or request? We implemented a new service and we're testing it with a few select users and we'd like to know their feedback. Best Regards.
Disk Count
Hello, Can OPM count number of HDD plugged to the workstation? I need an alert if there any unplug or missing HDD on the workstation.
Resending an approval
It would be helpful if when resending an approval, you had the ability to add a note to the person receiving the email.
Failed Logon Attempts
Hi, We're noticing that whenever PMP changes the password of an account on a remote client device a failed logon attempt is recorded on the client and on the domain controllers. We first spotted this when ADAudit started reporting hundreds of failed logons.
Exchange Reporter Plus build 5711 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5711. The new build supports the following: Feature: Content search for Exchange Online: Now search for specific content across the mailboxes and folders in your
Change Ticket ID
I've just installed a new instance of SDP MSP 9.4 and want to change the ticked ID from the default value of 1, to something else, like start from 100000. After looking around for answers I found this link, http://kbase.servicedeskplusmsp.com/faq/requests/how-to-change-the-order-of-requestid.html but it seems to be a bit old and the database entries don't really match up. Would it be possible to get an updated instruction for the newer versions of SDP MSP? We are using postgres database. Thanks!
[SDF-57112] Problem template
Why we cannot edit/create a template for problems? I would like to remove couple of default fields but the system won't let me to do it. Can this be considered as a feature request? Also how can set up SLAs for Problems? Regards Mario
Change, maximum number of attachments
Hello, the documentation at https://help.servicedeskplus.com/file-attachments states the following: "The default maximum limit for the number of attachments per record is 50 subject to the following limitations: Change module: The maximum limit for the
Need to know our company Account Manager
We would like to meet out Account Manager and our License is expiring in 40 days from today Company Name : Cambridge Technologies Email id : rtatavarthi@ctepl.com
After upgrade to 14.2 the back button no longer takes us back to current account
Hi All, Has anyone else noticed since the 14.2 upgrade that the back button no longer takes you back to the current account that you are working in? Our techs are finding this quite frustrating since the upgrade. Regards, Martin
Bulk assign to Support Group
Hi guys. We are adding to the usual helpdesk team a new Support Group (new technicians) who will have to view only the requests addressed to them. So we have created a role that sees only the requests of the group to which one belongs but now we need
Install Agent
Hi we install agent with gp but this error acoured occurred Error
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard . Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
OS Deployment Imaging
I cannot seem to be able to Image computers lately from the server. I have to download the components and run them on the remote computer. The screen gets stuck on "Copying image creator components" I found this in the log files, If anyone can help
ProductType is being used by a module. Hence cannot delete it.
I created a ProductType, then deleted all the Assets in it, but I cannot delete the ProductType. Where else might this ProductType be used? I have no contracts, P.O.s or other entities. Thanks, Steve
Azure MFA User Mapping
Hi, in order to use Azure MFA in need to map the users email address as user pattern, this is option is currently not available for the azure ad setup in the username pattern fields Any solution on this? Thanks
CVE-2022-38023 and ADSSP single sign on
Morning Folks, I'm showing event 5840 on my DCs with the account name of the single sign on computer object for AD Self Service Plus. If I apply KB5021130 to my DCs will that break the single sign on piece of ADSSP?
Released on [07-July-2023]
Enhancements: A Bulk Refresh IP option has been added in the "Other devices" page in device configuration settings. This allows the other device users to bulk refresh their IPs. The cloud account configuration, AWS fields and data source configuration
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
VMware - WINPE Network Drivers
Hi, I am trying to PXE boot using OS Deployer to a Virtual Machine on VMware using VMXNET3 driver. This use to work flawlessly but I think a driver package may have changed, making the network driver on WINPE not work. Has anyone got a work around for
EPC API - PUT in Client "Notes"
Hello Is it possible to Set a Description or Note for a Node/Computer with the API. i wasn't able to find any information about POST/PUT Requests, only GET.
SLA settings
Hello, is it possible to configure the SLAs so that when a technician changes the Priority of a case, the respond by and due by date reflect when the priority was adjusted versus the new SLA settings based off of the created date. Also, what is the difference
How to add additional option for Workstation type
Within the current product configuration for Workstation, you are allowed to select either Laptop or Desktop as an option. I need to add a 3rd option for 'Tablet' The purpose of this is to better organize our deployed workstation assets as they fall in
[SDF-25815] Support group to multiple sites
Hello! Is there a way to have the same support group to be associated with multiple sites? In our case we have several groups that serve multiple site users, and right now the only way I see to configure this is to create a different "copy" of each group
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
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