Outgoing Webhooks customization
I am trying to use outgoing webhooks to send information to an external tool. It is partially working fine but when I try to use the "requester.name" and "technician.name" variables it doesn't return any value. However "requester.email_id" fetches the
[New Release] ADManager Plus' latest build 7211 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7211. What's new: Public key certificate used during service pack upgrade is up-to-date. Issues fixed: Issues in applying the recent service packs to
special characters not allowed in attachment
We are on build 11111 for ME Service Desk Plus. After the recent upgrade to this newer version, it seems like users are unable to attach certain files if have certain "special characters". Users receive the following error: Invalid characters present
Unassign license from one technician and assign it to administrator
Hi, We are unable to login servicedesk plus using domain users. Is there any way to unassign license from one technician and assign it to administrator user using command line ? GUI is not accessible because local administrator does not have technician
Licence Error
ERROR CODE : 532 Please contact
How to Temporarily Disable DCAgent Automatic Updates?
TL;DR: Two questions - but I only need one answered: How to temporarily disable the autoupdate feature in the DCAgent? How to manually trigger the agent to self-update and how can we confirm that self-update process has completed? Note Before I dive into
Removal of group & technician notification duplication
I would like to see smarter notifications. * When a call is assigned to group X and technician Y, group X should not be informed if technician Y is. *If a call is assigned to technician Y by technician Y then no notification should be sent to technician Y.
Approval by e-mail
Has this feature ID SDF-41144 been implemented. And if not, when would this be expected. Would be very helpful to approve/reject requests by replying on the e-mail notification, especially when not connected to the internal network.
Change request approval template
Is there a way to edit/customize the email sent by the system when a change control is moved to the approval stage? I would also like to customize the system emails sent for contract expirations Thanks Karen J.
[Free training] Acquire invaluable insights and techniques for seamlessly managing network configurations with Network Configuration Manager
Hello there, Network configurations serve as the foundation of any network, underscoring the need for vigilant oversight to ensure smooth operations. Attend our free training sessions to explore the use of Network Configuration Manager, an extensive network
Deprecating Patch DB sync for Endpoint Central 10.1.2134.1 and below
Hello Everyone, Please be informed that the patch database sync will not happen for users using Endpoint Central versions 10.1.2134.1 and below. This will be effective from 20th of November, 2023. As a part of our performance enhancements and the commitment
SCCM Connector For Servicedesk Plus and Assetexplorer
Hello Everyone, We are pleased to inform that SCCM connector for Servicedesk Plus and Assetexplorer is released, you can download it from the link and follow the steps mentioned in it to successfully set it up. Have any questions, do let us know, we will be happy to assist. https://resources.manageengine.com/resources/resource/sccm-connector-for-servicedesk-plus-and-assetexplorer Regards Charles
Servicedesk will not start
Hi, The service desk service starts with no problem, but I cannot get to the Helpdesk site on http://localhost:8080. I get Internet Explorer cannot display the webpage. Please assist urgently.
logs files
Hello, Is there a solution for saving less logs with ADSelfService Plus? After a couple of months the ADSelfService Plus\logs\ folder was over 1,5 GB in size. Most large files: access_log.txt serverout.txt (multiple files with numbers) ADSMlogger.txt (multiple files with numbers) We would like to save less logs as we need to pay extra for additional disk storage with our server provider. Thanks in advance. Marc
uninstall agent
When upgrading to the new version I uninstalled all the agents. now I am being told that some have an old version that can not be uninstalled. When attempting to uninstall the agents directly from the systems, I do not have the option available. Any help would be appreciated.
Notifications
Can I receive a notification by email if the Technician field is not assigned? I would like to set up a reminder in Service Desk Plus to send the notification to a specific email address that I provide.
Why is there still no post patch interaction from the EC Agent for macOS?
After patches are installed the computer just restarts. Boom! All your work is lost. Why is there is still no post patch UI from the agent, as there has been on Windows since day one?
ManageEngine PAM360 will now utilize Zoho Flow to automate privileged access security workflows
Hi All, We are delighted to announce that ManageEngine PAM360 will now utilize Zoho Flow's extensive product gallery to automate privileged access security workflows for more than 850 business applications and enterprise IT management tools. What is Zoho
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
Service Categories visible by Department Name
Hi I have 9 categories of services, 4 of them should be visible only for specific group of Managers or Department Supervisors. Is there a option to make this work ? Standard version, eval copy 14501.
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
New to SDP - Need to fundamental KPI
Hi all. My first post. I'm new with Service Desk Plus (Cloud). I've been an IT Management Professional for decades. (Yes, I'm an Elder Geek!) Just started a new job. Trying to define and implement a basic HelpDesk SLA. The SDP (Cloud) configuration that
Unable to get the Change Roles list with Deluge
Hi I'm unable to get the list of Roles with deluge. I can easily do it in Powershell but I would preffer Deluge. this is the code I'm trying: changeID = "888" url = "https://customdomain.com/api/v3/changes/" +changeID ; headers = {"authtoken":"xxxxxxxxxxxxxxxxxxxxxx"};
Can we migrate all Zoho data from the current on-premises server to AWS servers?
So my company has Zoho Manageengine Servicedesk Plus. We shared the the system with our China company and the instance was stored on local on-prem servers there. Since then, the Chinese users have stopped using the system and Zoho instance has very long
Email Fetcher stops upon receiving email with inline image
Hello, When we receive an email from a customer that users Apple Macbook, The Email Fetcher stops with the following message: Exception trace :: com.manageengine.servicedesk.mailutils.FetcherException: Error while processing inline image at com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2887)
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Endpoint Central, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
FAFR script to populate drop down list of emailIds to notify for the requester. - Updated to allow email addresses not in user database.
Hello, I wonder if anyone else has this requirement: As technician, the field e-mail id(s) to notify behaves like this: As you enter an email address, hits in user db are shown automatically. If enteres email does not exist, it can be chosen anyway and
[CLOUD] Auto merge and close similar requests - (first subject: "problem:xxx", second:"resolved:xxx")
Hi all, we are getting automated Tickets from our Zabbix system by Webhook. Problem = Subject: "Problem: hostname - defender not active" Resolved = Subject: "Resolved: hostname - defender not active" Now we want to merge these two Requests created automatically
[Free Training] Improve your network security posture with Firewall Analyzer
https://www.manageengine.com/itom/free-training/firewall-analyzer.html?pitstop Proactively safeguard their networks from hackers by fine-tuning your firewall policies, and respond swiftly to potential threats with Firewall Analyzer. Join our free training
Big delays with refreshing information
Is there is any global problem with Service Desk + Cloud? I already checked portal with all status and it looks like everything is fine. Link: https://status.manageengine.eu/#/components/3fJbAAzWi8AT6i5Xo6qbIAWPJTTlcqbwRL6k1I3_szqHBKl6VtFQ4WwgzyaMwgPH
Resource Questions: Table format option
Hi, I thought I saw this either on the Road Map or Feature list but can't find it now. Is there still plans to introduce into the Resource Section the ability to add multiple items in tabular format. Working scenario, the Records and Archive team get
multiple request field update
Dear Team, We have an employee who was working in department "A" for 6 months, later he is been transfered to department "B" we have forgotten to update his department. Now we are facing a challenge to update department for each single request to the
About Parent ID or Request ID's initial to distinguish Incident and Service Request
I have been implementing SDP for a client (Enterprise license) and they ask for a way to distinguish Incident and Service Request based on Parent ID or Request ID's initial. I know SDP has a feature that is Delimiter but it still recognizes both as Request
Ping interval
I have recently installed OpManager and I failed to find a way to set a custom ping polling interval. I noticed you can change the polling interval for a device from the default 5 minutes to 1 for example, but I would like to change only the ping interval not the whole query, to avoid unnecessary network usage.
Query report modified to include survey comments?
Hi all, I located the below query on the site and it works great. It allows you to generate a report which includes "Survey %". I'm wondering if anybody can expand the query to also include the survey comments? SELECT wo.WORKORDERID AS "Request ID", max(wo.TITLE) AS "Request Title", max(aau.FIRST_NAME) AS "Requester", max(ti.FIRST_NAME) AS "Technician", longtodate(max(wo.completedtime)) AS "Completed Time", longtodate(max(srm.Responsetime)) AS "Survey responded
Update Description with Multiple Checkbox Items
I am trying to update the description on the ticket with the items that are selected in the multiple checkbox field using a custom script. Currently I am running into a couple of issues. Example: Multiple Checkbox Field has option 1, option 2, option
Old version 9,2
Would you be so kind as to help me . I need an old version of the application Manage Engine Service Desk Plus ver. 9.2 Build 9205. I would like to install the free version or tryal and do i need a license for it? Can you send me a link for a this old
Reporting against Tags
We have a few user groups who would like to set specific tags against tickets, to allow them to better gauge how those tickets are affecting a certain part of the business, such as closing out financial periods and if the ticket is affecting that closeout.
URL monitoring allow option for not match content
We have a website that we monitor that has a "health" url. When everything is healthy the page loads completely blank. When there is a problem the page either doesn't load or it loads with content containing the word Error along with the error message.
Export Requests/tickets on servicedesk plus.
Hi All How do I get to export all the tickets on SDPlus, I want to import them to SDonDemand. Is there a query report I can use to export this information?
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