Dear User(s)

Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507.

We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance.

Please note the behavior changes mentioned in our read me.

Following is the support policy of ServiceDesk Plus MSP :

Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
Unpublished V3 API support is not available

We would like to inform you that we will no longer be providing support for builds of version 14.2 and below. Therefore, we strongly urge you to upgrade your installations promptly. We recommend upgrading to version 14.5, which offers numerous enhancements and improvements.

Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.

Thanks for your continuous support

Santhosh

Head of Service Delivery

ManageEngine ServiceDesk Plus MSP Team