Desktop Central Agent deployment command line
Hi, We have a Desktop Central UEM (Cloud) and would like to now if there are command lines we can use when deploying the agent via Kaspersky Security Center Remote Software installation.
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Including SNMP data in CMDB Report
We recently scanned in printers using SNMP scan into our ServiceDesk Plus CMDB. The data such as sysLocation is present, but I cannot write a custom report to pull that column/field data. It appears just the SNMP data cannot be reported using custom report.
Missed Schedules for Patching
Hello, I'm wondering waht happens, if I use a schedule for Patching once a month (e.g. patch Tuesday) but the machine is not online during this time. Will it catch up and patch after it comes online or does it wait until the next month? Same question
Monitoring Forecast Trends Reports
[Free training] Learn valuable insights and techniques to effectively handle network configurations seamlessly by using Network Configuration Manager
Hello there, Network configurations are essential to the smooth operation of any network, so managing them is paramount. Attend our free training session and learn how to use Network Configuration Manager, a comprehensive network configuration and change
How to exclude a user group from approval?
Hello, I have created a user group based on certain criteria (manager titles and above). I want to pre-approve their service requests. How to achieve that? I tried the life cycle but I cannot see the "user group" in the criteria / condition. (SDPCloud
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
How to pass variables to new task/request?
Hello, I want to create a new request or task based on another request. For example, a request comes for opening a USB port for two weeks. When this request is fulfilled and its status is resolved or closed, I want a new task or request is created after
Need help understanding groups.
I am not sure how groups is supposed to be used. I am trying to set up requestors in a group, and another requestor as the approver of that group. I create a requestor group and add requestors to it. I create role names in organizational roles under groups,
Deprecation of Java 6 and 7 for the APM Insight Java agent
The security of our customers continues to be our top priority. We have released a new version of APM Insight Java Agent v6.0 [30/06/2023], which uses the most recent Log4j2 library (v2.18.0) to mitigate the Log4shell vulnerability (CVE-2021-44228). The
Masterclass: Advanced Series - Session 1 - Hack your service desk for the new normal (Sep 24th)
After the resounding success Masterclass 2020, we are delighted to bring you an advanced version of the Masterclass for ServiceDesk Plus users. If you missed out on the earlier versions, now is a good time to check them out. In the upcoming advanced series, that begins later this month, we will cover topics such as integrations, CMDB, scripting, advanced admin configurations, and more. We have designed this series keeping in mind the needs of our users and also popular requests from our customers
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
Viewing Tickets Logged by me when im a technician.
I had a question from one of our technicians today. We use Service Desk Plus on Prem. Your Version : 11.3 Build 11306 When I login as a user, I can easily see all outstanding cases that have been logged by me. When I am a technician, I cant easily see
Upcoming features in Problems and enhancements in Site listview
Dear Users, We are elated to announce the upcoming features in Problems and enhancements in Site list view. Below is a brief run-through of the same: New Features Timers for Problems Administrators can now configure Timers for problems. Problem timers
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
How to assign task to multiple users in project
How to assign task to multiple users in project
Soultion Search
When trying to search for a solution with a keyword, nothing comes up. but the word is on the solution?
Sleep Timer
Is there somewhere to set the timeout before the device goes to sleep? The standard settings seem to be in WALLPAPER on the Tablet, but I cannot see anywhere obvious within MDM. Thank you.
Add professional profile gives error
Dear, after enrolling a device and having it installed, we're getting an error when trying to add the professional profile. The user is getting the message "impossible to add a professional profile. Please contact your admin" (translated from french).
Auto-disabling lost lost when a device re-enters a geofence. Also preventing any sounds from playing (siren/alarms) when entering lost mode
Hello! Does anyone know a way to automatically re-enable lost mode when a device re-enters a geofence without requiring portal or administrator intervention? Also, is there a way to completely prevent any sounds from playing when a device enters lost
I'm trying to automatically add an approval stage in my code, but it doesn't seem to be working as expected
Here's the code I'm using: approvalJson = Collection(); approvalStages = Collection(); returnObj = Map(); template_name = requestObj.get("template").get("name"); // Replace department with UDF_REF3 field which is a lookup field approver = requestObj.get("UDF_REF3").get("name");
Update from Windows10 to Windows 11
Goodmorning Everybody I am trying to update our machines from Windows 10 to Windows 11 but I got a generic error message : Installation Failed - Unknown Error. Code : 50007
ServiceDeskPlus bi-directional integration with JIRA
Hi, We have been trying to integrate ServiceDeskPlus with JIRA for a bi-directional communication. By this we mean, 1. We should be able to create a JIRA ticket from ServiceDeskPlus incident ticket 2. We should be able to add couple of user defined fields
PDF24 Update never works
Hey everybody, I have the problem that the installation of PDF24 works, but the update package has never worked. It runs into an error every time in Intune:
Error code: 0x80070020
The process cannot access the file because it is already in use by another
Azure AD SAML setup
I'm trying to enabl SAML SSO, I created the application in Azure , however I cannot enable the SSO because the the "Eable SAML SSO" button is greyed out. any idea ?
SMS vulnerability @ SMS Provider
we noticed that the messages are in plain text format and readable @ sms provider portal, which is vulnerable. SMS should be encrypted @ SMS Provider and the end user should receive msg decrypted or any such mechanism to safeguard the user credntials.
Is it possible to integrade ManageEngine ServiceDesk Plus and ADManager Plus for new user accounts creation with as little work as possible using the automation?
Completely new to this all so sorry if this doesnt make alot of sense. Ive looked over a few tutorials and I just saw that you can input the user info manually through ServiceDesk rather than directly into ADManager. Is there a way to just take the user
Asset Ownership History sorting errors
Hello, From time to time, we discover entries (usually just one or a few) in the Asset Ownership History for a particular asset, that aren't sorted by date correctly. All other entries are correctly sorted, by date from most to last recent. We haven't
PMP RADIUS Console Authentication using Microsoft NPS Server
Hi, Does anyone out there have PMP set up to allow login to the console using RADIUS authentication (and I don’t mean use RADIUS for 2FA with Active Directoy authentication), using Microsoft NPS Server as the RADIUS server? If so, can you advise on the
Setting up MFA on Password Manager Pro utilising Microsoft NPS as the RADIUS authenticator
Hi all Has anyone been able to correctly set up PMP with MFA that uses Microsoft NPS as the RADIUS server. We have managed to get it working fine using Microsoft Authenticator, however when it asks for the RADIUS code you can input anything into this
Endpoint Central 11 portal suddenly stop working and show blank page
Dears, My Endpoint Central portal suddenly stop working and show blank page. after restart the service or server working fine for almost 1 hour and service stop again. this is start after the license expiration. currently the new license are deployed
Implementing a Password Manager Pro read only server
Hi all I saw with interest that a recent update has implemented a read only server option to PMP. We currently use a High Availability set up and thought that a read only server would remove the downtime when we are patching and upgrading the Primary
Barcode
How to add barcode mapping field in manage engine?
Custom workflows for tracking procurement
I'm trying to migrate the IT team that I work with from some Jira projects to ManageEngine SDP. I am looking to migrate the current purchasing workflow, however, the status that the work goes through differ from what is provided through MESDP. Is there
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Asset Reports with specific fields (not appearing) in Custom Reports Choices
I am trying to make a custom report for my assets. The problem is that I cannot select some fields that I need. Here is the Original Query SELECT MAX(workstation.WORKSTATIONNAME) AS "Workstation", MAX(compGrps.NAME) AS "Computer Group", MAX(chassisType.NAME)
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
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