Status change on response
Is there any way to update the status based on response person? IE the requester vs technician. There was an item open here that asked for this to be part of the program, and as it's 10 years old and nothing has been done, is there a way around the fact
SD Plus 14503
What fixes / features does the new cryptic service pack 14503 patch include if any? The Release notes just state "Internal Release"? Not very helpful for customers really is it. Thanks
Servicedesk Plus System Requirements
Hello to all, is it possible to install Servicedesk Plus 64 Bits on Windows Server 2012 R2 Standard and MS SQL 2012? Thanks in advance
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
[SDF - 63675] Approved SR\Change historical data end users home page
Hi, There is no way to know the history how much Service Request he\she approve so far and details of those SR. It will be great if a visibility can be provide the Service Request Approver home page or provide a link where he\she can get those information.
Forced Windows 11 Upgrades
Is these a way for Endpoint Central to "push" and "force" the Windows 11 upgrade from Windows 10?
Script Error
I'm trying to write a custom function that will run against incoming requests. It grabs the requesters id, does a GET to grab their information, pulls their managers name and assign that value to a custom field on the request called 'Reporting Manager'.
2 questions: Remote Control and Mobile Data restrictions
Hello, I'm in the process of testing out MDM+ and I've found two issues I can't figure out by myself. I have an Zebra Android device (non Samsung) that is enrolled with EMM Token (fully owned by organization). 1. When I open Remote Control feature I can
Enforce Password change at next logon
Hello, Is there any configuration option to enforce users to change their password on their next logon?
Any roadmap for the future releases?
Hi, I would like to ask for a roadmap for the future release of O365 Manager Plus, since I am considering for this product as my company's ad management tool. However, there are some features missing. I have asked for those missing features and you said
Ne pas identifier le technicien qui crée la résolution
Bonjour, Est-il possible de cacher le nom du technicien qui ajoute une résolution pour que le demandeur ne voie pas qui a mis cette résolution ?
How to avoid the User to enter atleast 20 Letters (characters) in the Description Field?
Is it possible to avoid the User to submit the request without entering minimum 20 Letters (characters) in the Description Field? We want to prompt the Warning message for the User to Enter Atleast 20 letters so that the request can be submitted (stop
Other SDP modules to handle service contracts (Actual Hours vs Budgeted, etc)?
Hi All - Are there any SDP modules that handle service contracts that can bolt on to our existing SDP Requests solution? We currently service clients and are using offline tools to tracks Actual Hours worked vs Budget across each Technician and Client.
Mobile application ADFS login not working
Hello, I'm trying to get mobile application "ServiceDesk Plus v 5.9" work and having troubles. Tested on devices: Samsung S10, Xiaomi MI9 (Android 10) We have local login disabled and enabled SAML login via ADFS (Windows Server 2022) I can login from
BITLOCKER SILENT DEPLOY
Good morning, I need to deploy the encryption of disks c: and d: with bitlocker on 1000 PCs, only when it starts encrypting the progress window appears where you can also cancel. Is there a way to make everything completely silent, so that the user doesn't
E-mail Commands
I'm working on a process where automated emails from our HR's on-boarding software send an email (with email commands) to our ServiceDesk email in order to create a ticket. The issue here is that the email commands do not work when coming from the email
FIPS Compliance in Endpoint Central!
Hey folks, I'm pleased to announce that FIPS (Federal Information Processing Standards) compliance is now available in Endpoint Central! What is FIPS compliance? FIPS compliance is a security feature that ensures cryptographic operations within our software
Desktop Central Agent and Self Service portal in French
Hi, We are currently looking into Desktop Central to replace our current LANDesk system and our company has recently moved into Quebec which requires pretty much everything to be in French. I installed the agent on one of our French test machines but
Service Category: IT Service vs Business Service
HI ALL. What is difference between IT Service & Bossiness Service in Service Catalog ??
Approval function for some of task or ticket
Dear All, I'm a new user for ServiceDesk Plus free edition. I'm seeking a function for ticket or task which user create by email or web portal. It can be go to approval process if they requiring to create account or system access after submitted the request.
Request Due By date is displayed as a duration
If I enter a Due By date/time for a request, it's displayed in the right hand column as the number of hours and minutes until the due date. Eg 8 Nov 2023 displays as 264 hours. In our use case, it's better to see the date and time. Is there a way to make
Old Custom Scripts dont work anymore
Hello i use atm: 12.0 Build 12010 Cause we could not update to a newer versions since this is the last version with NTLM ... But since we will soon move to the SAML SSO i tried the newest Version of SD to minimize compatibility issues. After i did that
RestAPI modify user?
Hello, Can I use the RestAPI to modify users? Example can I use EnableUser call and assign an User modification template to applied to the user?
Delete unasigned tasks in bulk
we found several task created by old templates that are in already closed cases, we need to delete all unasigned tasks in bulk:
Skipping Database backup during upgrade
I am upgrading our service desk to the latest version and because of this I used the -DSkipForcedBackUp_13000=true but when running the upgrade it still prompted me to back up the database and I had to cancel out as it would take 15 hours per patch and
ManageEngine launches its cloud-native identity platform for workforce IAM!
Hey there! We are thrilled to launch Identity360, an all-encompassing identity platform catering to your workforce's IAM needs. Check out its cutting-edge features. Highlights: Universal Directory: Take your identities to the cloud and seamlessly store
Hide Request details unanswered fields
Dear support kindly I need to know if the feature to hide request unanswered fields will be applied or not as its a show stopper for us.
Queyr to get service catalog info
Version : 10609 DB : MSSQL / PGSQL OUTPUT: Query: select servicedefinition.serviceid as "Service Category Id", servicedefinition.name as "Service Category", servicedefinition.description as "Service category Description", requesttemplate_list.templatename
How can we add Criteria to View only Open, In Progress and On Hold Tasks on Change Requests?
I have prepared below Query but I can't able to add a Criteria to view only Open, In Progress and On Hold Tasks associated to the Change Request. Please anyone can help me to add the Criteria on the "Task Status". Query : SELECT "chdt"."CHANGEID" AS "Change
Live database backup
Auto assign or close tickets
Good morning, I am wondering if there is a script to auto close or assign tickets to a certain tech based off of who it comes from? We have certain tickets that are always assigned to certain techs and at times we receive advertisement emails that auto
Endpoint Central not finding renamed device
We had a machine that needed to be renamed. The operator removed the laptop from EPC then renamed the windows build. Now EPC does not show the device when we try to re-add the agent. We've unchecked "hide managed devices", tried adding by IP, and tried
Price of the services Servicesdesk
contact me by email
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
[Major Release] ADManager Plus unveils access certification, identity risk assessment and more to reinforce its IGA capabilities. Update now!
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7210. Here's a glimpse of the build highlights: Features: Identity risk assessment: This feature detects potential identity risks in the AD environment
Manage Engine SD and Remedy ITSM Integration
Hi, we have requirement to integrate SD plus with BMC Remedy ITSM. Basically we want to create ticket Remedy ITSM whenever we have new ticket in SD plus. Remedy has shared rest api for ticket creation which we want to configuration in SD plus. They have
outh
I folow all the stepts to configure m365. Everything was ok but after I enter the pass and the credential to connect to aplication Ive got error
BitLocker Model Not Quite Licensed
Hi, We've just noticed that when looking at an asset under the security tab there's a BitLocker section that seems to indicate our BitLocker module isn't licensed (see screenshot), however when we click on the "try it out" it takes us to the normal BitLocker
show user information when hovering
Hi There is a nice feature that when you hover over the subject of a request then all the information including the description comes up without having to go in the request. Is it possible to have this as well that when we hover a user's name then the information like phone number, site and email will show up so we wont have to go into the request every time? Thank you!
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
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