Simplify BYOD Management with Apple User Enrollment in MDM
In today's digital age, companies are increasingly embracing the concept of a BYOD policy (Bring Your Own Device). By allowing employees to work on their personal devices, they are granted the flexibility to work from anywhere and anytime. A big challenge
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Vulnerability Manager Plus console, choose the patches, schedule the deployment
Patching systems that missed the deployment windows is now simpler than ever!
Automating the deployment of patches to endpoints across the network, remote offices, as well as to Work-from-Home users, is no longer a difficult task. Simply navigate to the Patch Manager Plus console, choose the patches, schedule the deployment windows,
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Discovery - Agent Configuration; General failure while fetching agent configuration.
Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.
Manage engine server fail to download redhat samba rpm packages
Hi there, I am using manage engine to patch Redhat Linux servers, I create a deployment for missing patches and select target computer, set reboot policy, when the deployment tries to download the missing rpm packages, it fails and I found the following
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Chrome Stable Channel has been updated to 115.0.5790.102
Hey everyone, Chrome Stable Channel has been updated to 115.0.5790.102 for Windows, Mac and Linux. In this log, you can find a detailed list of all the changes made in this build. Patch details: Patch ID Bulletin ID Patch Description 331847 TU-017 Google
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Custom Function for enabling request visibility based on departments / site
Since Service Desk Cloud does not allow you to select multiple departments or sights for a requester I'm unable to allow a requester visibility to requests from multiple departments. Has anybody approached this with a custom function in SD Cloud? The
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90101) on this
Samrt Upgrade for OpManager
Autopilot devices
Hi, I am testing the Autopilot feature from EndPoint Central MDM solution, cloud version. I have added the device hashes to InTune but we are using EndPoint Central as MDM. The Windows installs successfully, computer is then added to AzureAD and the EndPoint
Integration between SDP and SDP MSP
Hi, We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc. The all tickets are creating by the
Reboot of monitored server with agent after upgrading ADAudit Plus Service (Build 7212)
Hi, I installed an upgrade to the ADAudit Plus Service to Build 7213 from 7210 From the release notes of 7212: Minor bugs in ADAudit Plus' agent and UBA engine have been fixed. Today I learned that the agent is upgraded automatically and this is by design:
Custom Cname Record for the ADAudit Plus Server
Hi, Is it possible to use a custom A record (or CName Record) for the ADAudit Plus server? Right now the server is named following asset naming convention but I'd rather the Operators could browse to a more intuitive ULR such as https://adaudit.company.com
Deletion of old archive files
Hi there, In looking to "spring clean" our ADAP server before migration to a VM, I've realised that the archives of old events go back to the initial setup of the server several years ago. Is it safe to just delete the archived zip files, and will the
Hide Status to Problem records
Hi Team, I have created a new status and I would like to hide from Problem record. To be used only on incident. Is that possible via script or something ? Thank you
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
Get additional field names from API key
Use Case: Our service request template for employee onboarding makes use of many additional fields. We want to be able to retrieve the user-friendly name of those fields, instead of the API name as is provided in the requests API endpoint. Is there an
Endpoint Central Cloud - Remote Access - Communication Failed between Agent and Server
Hello Support, When trying to launch a remote session via DesktopCentral Cloud, we are unable to connect to any of our endpoints via Remote Control. The Remote Endpoints actually launch Zoho Assist, but our client never connects - the user sees that Zoho
Share with requester or technician - Does shared requester receive notification when request it updated?
Share with requester or technician - Does shared requester receive notification when request it updated? If a request is shared with requester or technician, should the shared requester or technician recieve updates or notifications if there is an update
Format a Date
I've got a custom query report where the date field is output using LONGTODATE({DateField}) The output of this is a date/time in the format 'DD/MM/YYYY HH:MM AM/PM' Is it possible to format the output as 'DD/MM/YYYY' (i.e. drop the time?)
Requests view column "Total Cost" - how does this populate?
We have recently been experimenting with the cost per hour for technicians. While I can see how it applies to work logs, there's one spot that doesn't seem to be getting updated. In the Requests view it is possible to add a column titled "Total Cost",
email reply window slow
Hi When replying to a case, the email reply window misses characters if you type more than 1 character a second (or so). Is there some plug-in or scanning or something going on here, that could be disabled? The service desk server is remote from my LAN, so I wonder if its sending characters back to the server, thus its dependant on latency etc? Its really frustrating!!!! Thanks, James
Disable all notifications from Test Instance
We have a test instance of SDP up. We have mail fetching turned off, but notifications for things like Contract reminders and scheduled reports and what not all still send emails. Is there a quick easy way to disable ALL notifications from an instance?
ManageEngine recognized in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability
We are happy to announce that ManageEngine has been recognized in the 2023 Gartner Magic Quadrant for Application Performance Monitoring and Observability. We are confident that Gartner's consistent recognition validates our approach to providing a single
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
Task Trigger Action does not work
Hi before upgrading to 14.3, we added a custom trigger action that executes a script when a task schedule is changed. and it works in the service catalog Flow. After Upgrading, it seems this functionality no longer works. the Task custom trigger action
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus [On-premises]
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the second season's first episode of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and
task menu doesn't appear
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Microsoft® SQL Server® 2019 Express how to install the software in slient command
I am trying to install Microsoft® SQL Server® 2019 Express edition through endpoint central but everytime its getting failed when try push through console I want install in mixed and mode
Agent install with wrong remote office
Domain: WORKGROUP Remote Office: 1. Default Site: Office - Distribution Server 1, IP:192.168.1.2/24, subnet: 192.168.1.0/24 2. 2nd remote office: Factory - Direct communicate, IP Subnet: 192.168.1.0/24 The current situation is both site are separated
Additional Fields-Users in Request form
I created an additional field called :"Place of Employment" for users in the Additional Fields-Users section. How can I retrieve this field in the Request form?
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Cannot deploy configuration because a phantom one is still running
Hello, I'm trying to deploy a configuration on my EndPoint Central, it's currently in "Ready to Execute", but it's not deploying as it's waiting for another configuration with the remark: "Deployment of MyConfiguration183 is in progress. Deployment of
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus versions 11305 and below
Hi there, This is a security advisory regarding an authentication bypass vulnerability in a few application URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with versions 11305
Post-Deploy Asset Scan
Hello, after Fast Software Deploy it seems no Asset Scan is executed. So the Software Inventory in EPC is wrong. Is there a way to automatically do a Post-Deploy Asset Scan? I can't find such thing in Deploy Policy.
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