Difference between Azure AD User Sync and manual Import from Azure button
Hi, I have noticed a difference between a user that is automatically imported when my Azure AD User Sync runs at scheduled time and when I manually import a user from Azure using the Import from Azure button in Requesters. If a user is imported via Azure
Server Maintenance Menu no longer accessible.
v 11.2.2315.5 Administration Menu item, Server Settings, Server Maintenance No longer working unable to check maintenance status of Database. Error SORRY! Something has gone wrong, Unable to reach the page. Please return to Home Page If problem still
Send SMS when ticket assigned to technician.
How I can Send SMS when ticket assigned to technician.
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
How to automate update of Resource's hostname and/or IP address change
Hi, We add new Resource and Accounts to PMP via API automatically when a new VM is created (using post install script). We need to manage a Privilege account and a Service account with PMP. Once the VM is turn over to user, the user might change the hostname
Cannot add Mikrotik device in netflow analyzer
Hello team, I hope you doing well. I am trying to add Mikrotik device in netflow analyzer but I cannot do this. I have configured Mikrotik and now looks like to add device I need configure it: I have configured SNMP credential but I am no sure what should
How i can make to Stages for approve on Change
Hello I need make More stages for approvals : Example : Of from((CAB IT )) approved then going stage 2 to ((CAB IT Manger )) but CAN IT Manger if (( CAB IT)) Approved then he will see the change
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14303 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14303. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
SMTP traffic not being sent through Graph account but appearing in personal drafts folder
ServiceDesk Plus free edition. I setup Graph initially and selecting my login it started grabbing emails from there. Oops, my bad. I deleted all that and managed to login with the email account I want things to come in and out through. Both INBOUND and
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
Free up some space in my desktop central server
I am running desktop central on a Windows server 2008, and I am planning to upgrade it to the 2019 version, but in order to do that I am obliged to delete some files from the disk where Desktop Central is installed, my question now is which kind of files
Configuration based on Dynamic Group is not running on newly added machines
I have a dynamic group that looks for machines with a missing application. See image. computer M120276 is a newly deployed machine that appears in this dynamic group. I have a configuration created that uses this dynamic group to install the missing application.
Mail Fetching issue when using Microsoft Modern Authentication/OAUTH
Dear Customers, Greetings from ServiceDesk Plus Cloud! We would like to bring to your attention that you might be facing mail fetching issue due to an ongoing issue in connecting via IMAP & POP at Microsoft's End. For more information regarding this outage,
Yubikey with more than 1 domain
We have two AD Domains (lets call them X and Y). We will be migrating all users from domain X to Y. Currently, we have Yubikey setup for MFA for domain X, which we use for VPN validation, after entering username and password (Cisco AnyConnect). ADSS is
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
[SOLVED] Automatic Resolve/Close Ticket Rule
I would like to see a feature added to ServiceDesk that allows you to set a rule to help auto close tickets that customers never respond to. For example, if you reply to a ticket and the customer does not reply back then then ticket auto closes. I'm not sure the details but we have issues where we ask a customer a question and don't here back for weeks. Those tickets clutter the system. Having a way to auto close tickets when a response is not given would help cleanup the mess and help motivate
How to add DNS NAME via API?
Hi, I'm adding Resource via API, it was created successfully, but DNS NAME is not updated. What am I doing wrong? curl -X POST -k -H "AUTHTOKEN:1XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX98" -H "content-Type: text/json" https://10.10.10.10:443/restapi/json/v1/resources
Multiple TLS/SSL Certificate Deployment - Linux using CSV file
Could you help me to understand and construct CSV file where to describe multiple Linux servers. I am speaking for this screen: I see following help information: Manually enter the complete details as mentioned below in the .CSV file:: e.g., Server name,
CIS Compliance - Server 2016 Benchmark v2.0.0
This was released back in May, Windows 10 was updated, It would be nice to get Server 2016 updated, Any idea when this may happen?
the integration with Log360 Cloud
Hi, I would like to check if the integration with ELA is still available.
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
asset management with sdp and dc
I'm missing something or can't find it. Hopefully, someone on here will be able to assist. I'm revisiting the topic of actually integrating these two products simply for asset management purposes again inside SDPlus (on prem) With the integration of the
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
[South Africa ITOM Roadshow] Learn how you can make your ITOps more proactive with AI and automation by attending the ITOM roadshow
Hello, Hope you all are well. It’s no surprise that conventional ITOps approaches may no longer even be feasible, making the adoption of AIOps the obvious choice to scale resources, eliminate downtime, and effectively manage SMBs and enterprise ITs. By
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
Endpoint Central Server Service keeps Starting
Hello, as the title says, the Endpoint Central Server Service keeps Starting and the console works really slow and then suddently stops. I tryed to update to the lastest version (11_SP_2) but the problem remains. we need help asap best regards Daniele
Is there a way to setup a technician for the project module only?
We have a 3rd party working for us and want them to add projects in service desk.
Query for Workstations Division to Desktop & Laptop
I have some assets in my warehouse including worksations (desktop/laptop), PC monitors, switches etc. I run the following query in order to retrieve some data about my warehouse. The problem is that in the exported xls I cannot divide the workstations
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
adding attribute to new user creation report
Hello, i'm trying to add an attribute to the new user creation report but with no success... the attribute i'm trying to add is a new attribute in the AD create via extension of the scheme can't find the way to add it to my reports thanks
Java.exe Hight CPU usage
Hi ALL I detected hight CPU usage by Java.exe ( Zulu Platform x64 Architecture) at latest several days Version:7.2.0 Build:7201 Anybody have similar situation ??
old version for download ADAudit Plus
Hi, Where can I download all old build version of ADAudit Plus?
ActiveSync Devices Under Account Lockout Analyzer
Hello we have a user that keeps getting locked out. Under the Account Lockout Analyzer, I see three "devices" within the ActiveSync Devices. Does this mean those three devices are causing the lockouts? In https://outlook.office365.com/ecp/ Phone > Mobile
Enrollment Pending
Hi there, I have an issue when try to Enroll devices by email messages, the enrollment still pending and no email received to complete the process, but the Test Mail for MDM SMTP Configuration email has been received successfully ! any idea?
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