Important announcement on mail fetching process after migrating to build 14600

Important announcement on mail fetching process after migrating to build 14600

Dear users,

We have indentified that mail fetching schedule remains disabled post migration to build 14600, this occurs only in ESM setup and only in the default portal IT Helpdesk.

Rootcause: A few unwanted schedules have been removed and disabled to overcome certain migration issues. We have now identified that the mail fetching schedule in the default portal remains disabled post migration.

Simple Fix: To initiate the mail fetching process after migrating to build 14600, navigate to Admin > Mail Server settings > Incoming, enable Mail fetching to enable the mail fetching schedule. No actions required in other portals.

Note that this does not apply to non-ESM setup.

We appreciate your understanding.

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