Changing monitored interfaces
We are a small company with a few small offices, if I have the 10 interface version to monitor routers is it possible to remove the router configurations form the server and replace it with switch ports if I need to monitor it for troubleshooting? and then move back to the original config? Thanks
Remote Controle option to controle Mac Osx
We currently looking for a good support tool. We are in a testing face with the servicedesk plus tool. But I come across one issue that I have which I couldn't find nothing about. In our company we also have apple machines with mac os x on it. When I try to use the remote control button to access a windows pc, then he has no problems. But when I try to connect to a Mac machine, it doesn't work, I get the message: FAILURE :Connection to RPC server in the workstation failed. Is servicedesk plus remote
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Dareroawl
Download data from servicedesk to excel file
How can i download data (Assets data) from servicedesk to excel file
RPC Server Unavailable
Hi, Im using the assets section to scan a server. On this server ISA server 2006 is installed. When scanning i get RPC server unavailable. Are there some rules which i have to create on the ISA server that will enable the asset to easily scan the system
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Utilization Tab
Hi, I am trying you product and i have a problem. Its works ok but utilization tab appears in blank. can you help me? best regards
work log for requests
is it possible to generate the work log as a report for a particular request??? i have added the work log and i need just the log to be printed as a report. possible??
Associating WorkStations to Requestors
Hi, I am still in the learning phase of Service Desk setup, I have imported users from AD, when I go into the Admin - Requestors and click on the user the configuration brings up the users details etc, there is a button marked Associate Workstation. Clicking on this brings two boxes up i.e. all the assets available and assets assigned. So I find the asset tag and move to right hand box, click Save and close that window, I save the User details for good measure then go back into the user and Associate
Business rules in multisite model
Before multiple sites model implementation it was possible to assign technician/group to request according to requster department. In latest version it is not possible because rules are bound to site which is not known when new email arrives even if requester is bound to department on specific site. New business rule on default site doesn't show departments of another site rather then default. How to assign technician to request according to requester department when most of all requests arrives
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, oppopyunlit
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Gedeamind
Upgrade from 5300 to 5310 issue
Hello, I recently upgraded from version 5300 to 5310. After the upgrade I cannot get into the managment interface. It is still doing scheduled backups of configurations as it did before but I cannot get the administration interface to work. Unfortuatenly I did not create a duplicate of the directory before I did the last upgrade (poor decision on my part) but did have one from the previous upgrade. I rolled back to the previous version and did the upgrade path one more but still the same result.
Upgrade from 5300 to 5310 issue
Hello, I recently upgraded from version 5300 to 5310. After the upgrade I cannot get into the managment interface. It is still doing scheduled backups of configurations as it did before but I cannot get the administration interface to work. Unfortuatenly I did not create a duplicate of the directory before I did the last upgrade (poor decision on my part) but did have one from the previous upgrade. I rolled back to the previous version and did the upgrade path one more but still the same result.
Cannot modify technicians
Hi, We are running ServiceDesk Plus 7.5 build 7506 and have 10 technicians created. They were all imported from the AD as regular users, and I then "upgraded" them to technicians - no problems. Now, if I try to change group membership or department or anything else on one of these technicians, and then click save, I get this error: TechName 311 IT Supporter emailAddress 5068 91 0.0 3 {"QueueOfSites":[{"3":{"8":"IT Development","9":"IT Operation"}}]} 9 FAILURE :Login with same name already exists.
Good afternoon forums.manageengine.com review
Great site this forums.manageengine.com and I am really pleased to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. I shall be pleased to become a regular visitor :)
Good Day forums.manageengine.com review
Great site this forums.manageengine.com and I am really pleased to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. I shall be pleased to become a regular visitor :)
OpManager won't start after update
Hi community, after updating OpManager 7202 to 8006 it won't start any more! Hangs at about 75%, "Configuration completed" ==================================================== INFO | jvm 1 | 2009/04/06 16:42:11 | No response from the Primary Server as it may not be running. Unable to connect. INFO | jvm 1 | 2009/04/06 16:42:11 | INFO | jvm 1 | 2009/04/06 16:42:11 | Primary Server may not have been properly shutdown in the last run, resulting in the Database not being properly updated. INFO | jvm
Google Map
Is there a plan of implementing the Google Map API also into the OPMANAGER?
Purchase Orders
Hello, Can you please provide instructions to change Sales Tax to GST and also to change the Purchase Order title to Purchase Order Request? Cheers.
Egg Finance Uk Car Cheap Insurance
Some text:: The choice of the powerful car, for example, means, in opinion of the expert, that his. Companies
SQL Query KB
I've seen many fine examples of SQL queries to accomplish reporting tasks on this forum, and I've used and modified several with great success. I would recommend a SQL Query Knowledge Base as a part of your site to act as a central repository for queries written by your staff, as well as, those of the user community.
Section8 application
Similiar incidents merging with notifications for all?
Hello, Its possible to merge similiar incidents and when a technican reply the incident a notification is sent for all requesters who made the same incidents? Thsnks, Anderson.
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances Desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
Servicedesk Plus and Facilities Desk on the samer server?
Hi All We currently are running serverdesk on a windows 2003 server and are looking at getting facililties desk as well. It would be easisest to run it on the same server but not sure about port numbers. If installed on the same server would it just take a different port number ie 8081? Or does it require a bit more manual effort? Cheers Herbie
SDP Slow, time-outs, service fails
Hello, We use SDP on a Windows Server 2003 running in an VMware cluster enviroment (10 technicians) have always had a few stability issues where he had to restart the SDP service or entire server after a period of time (2 or 3 months). However, since the upgrade to 6001 it got dramatic after the upgrade to 6002 things improved. But at the moment we have to restart the server daily to keep SDP operational. We are experiencing very long wait times to load pages and save requests, in ever more frequent
Soon to Expire Password notifications
When teh system is enabled to send and email to end users with passswords soon to expire, does it send to all domain users or only the enrolled users?
Soon to Expire Password notifications
When teh system is enabled to send and email to end users with passswords soon to expire, does it send to all domain users or only the enrolled users?
Report option
Is there a report that will display ach user and the machines they are allowed to login to? Thanks
Since upgrade to 7022, server won't start
Hi, Since a did an upgrade from version 7020 to 7022, my SDP server wont start. I tried to start it using the Run.bat file also, but no joy :0(. Now I decided to try an upgrade to version 7500 to see if this would help, but I get the following message from the update manager; " Already you applied a patch on this setup which has been failed". Therefore, I tried to uninstall the patch 7022, and get the following message "Sorry, uninstallation is currently not supported". I really need to get this
Database and Application Migration issue
We have moved our Database to a new SQL 2005 server, and we have installed the application on a new server, and we are able to connect and see all the business views and devices, but we are unable to view any historical data, such as port utilization, dashboard information, etc. It's like it is starting from scratch. Any help would be appreciated. Thanks
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Sending notification failed.
Hi I cant reply to requests from an external domain. My mail setting are correct, I can telnet to the exchange server (2007) and reply to request to internal users. Error below Sending notification failed.
IIS and mysql connection
Good evening, everybody! I got the following problem. I had to reinstall IIS service and now I need to connect mysql to the newly installed IIS. I am new to this, so if you need any additional information, I will try to provide it. We are using NetFlow Analizer 4.0 Thank you in advance!
Upgraded to Opmanager 8 and Drive Space report issue
Just recently upgraded to Opmanager 8 last week. When the Drive Space Report gets email it has reverted back all jumbled up, it was like this in Opmanager 7 until Kevin at Opmanager fixed it. This mind you took over a year to get a resolution which is pretty poor. It was promised so many times in hotfixes but some files were copied to sort this out! Hopefully this can be resolved in version 8 asap please as we use this report everyday. Also in version 8 the graphic displays have also disappeared
Warranty Report?
I am having difficulty creating a report of my workstations and their warranty expiraton dates. Am I missing something? Also, it woudl be nice, in the asset list of workstations to have a "warranty date" column. Thanks, Bob
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