Allow Custom 'Additional' Fields to be Selectively Hidden from Customers
Please add a mechanism by which an administrator can selectively hide custom additional fields from being displayed in forms and reports accessible to client users (logons with the SDGuest role).
Currently SupportCenter Plus allows an administrator to limit what fields are displayed to clients when clients are creating a new request via the web portal.
However, for an existing request a client using the self-service web portal can see all fields associated with that request and contact linked to that request. This is unacceptable for my company's use of SuppportCenter Plus because some of the custom 'additional' fields we have configured are for internal use only. They must not be visible to clients.
We need the ability to selectively hide Request, Contact and Support Representative additional fields from clients using the self-service web portal. All other users types, e.g., Support Reps and Account Managers should still be able to see these hidden fields.
Currently SupportCenter Plus allows an administrator to limit what fields are displayed to clients when clients are creating a new request via the web portal.
However, for an existing request a client using the self-service web portal can see all fields associated with that request and contact linked to that request. This is unacceptable for my company's use of SuppportCenter Plus because some of the custom 'additional' fields we have configured are for internal use only. They must not be visible to clients.
We need the ability to selectively hide Request, Contact and Support Representative additional fields from clients using the self-service web portal. All other users types, e.g., Support Reps and Account Managers should still be able to see these hidden fields.