Expired Contract picked up (in 7016)
Hi,
I have just upgraded to 7016. I am not planning on using the "Contract linked to Product" feature yet. There is an account which has 2 contracts, one expired on 31 December 08 (with no product attached), and one which is current (no product attached either). If a request is raised (and a product selected as they need to do), the contract which is attached to the request is the old, expired contract! This should not be the case. Has anyone else noticed, and can offer any advise? Thanks.
I have just upgraded to 7016. I am not planning on using the "Contract linked to Product" feature yet. There is an account which has 2 contracts, one expired on 31 December 08 (with no product attached), and one which is current (no product attached either). If a request is raised (and a product selected as they need to do), the contract which is attached to the request is the old, expired contract! This should not be the case. Has anyone else noticed, and can offer any advise? Thanks.