Direct Communication
Hi When I first created my instance in Patch Manager Plus recently, I believe I created a "Remote Office" in error. Can I relocate my ~150 domain computers out of that remote office and have them direct communicate with the PMP server? If so how would
Sophos detecting java.exe as ransomware
I strongly suspect this is a false positive, however, I thought I should mention that the instance of the java.exe file located in: %installdirectory%\ManageEngine\ServiceDesk\jre\bin triggered a CryptoGuard event within Sophos. We're running 14.7 Build
Compatibility kubernetes
Good morning, Is ServiceDesk Plus compatible with kubernetes? Sincerely
Return computer that a user is currently logged into via the search button
Hi there, This is for EPC online. I would like to request a way to search for a users currently logged on computers via the search button in the nav bar. I know that you can do something similar in Tools, but instead of being connected to a remote session
How to keep the Ticket Status when changing Request Template
Hello, When I create a new Request Template, I cannot define the "Status" fiels as "-- select --" in order to keep the previous value. This means that when I change the template of a Ticket, I cannot keep the Ticket Status as it was before. Is there a
Password reset link
Is there any way for us technicians, who has access SDAdmin group membership in Service Desk on-prem to change default 15 minutes expiry time for password reset link we generate for users who wish to reset their password in Service Desk portal to access
Onhold Status with Tiimer Set
Is there a way for a notification to be sent to the technician when the status of a ticket reaches the end of the timer set for the Onhold status. When the timer runs out and the status is changed to open, we would like for the technician to get notified that the ticket is open.
AD Manager -Reports / Groups / NTFS Reports / Permission for Folders - Can this work with DFS
Hi, Our network folders are accessed using DFS, but this does not seem to be shown as a method to report on folder permissions. Is there a way to do this? Thanks!
Approvals on Incidents
I am very dismayed to learn that we cannot have Approvals on Incidents. This is terrible! So I have to pay for the Service Category add-on to be able to send automatic approvals on the Standard Plan Instances? On the Instance where I have Service Categories
Active Directory report based on 365 licence type
Hello, Not sure I'm going about this the right way, or if it is possible. any help would be great :) I would like to create a report to use for an automation. The report should return users who: Are licenced with 365 Business Premium specifically That
FORTIGATE NCM fails after upgrade from 7.012 to 7.0.14
Hello, We have a series of Fortigate Firewall that is backed up by Opmanager NCM and was working fine until recently when we upgraded OS from 7.0.12 to 7.0.14. We have one Fortigate on 7.0.12 and the backup is working fine. The credentials remain the
Endpoint Pulse - Our exclusive UEMS Podcast
Tired of the same old security advice? Googling different help documents and technical hacks? Navigating the complex landscape of endpoint security can be daunting. Endpoint Pulse, an exclusive UEMS podcast streamlines the process, offering invaluable
Uninstall agent via API
Hi. I am trying to build a script (powershell for now) to offboard the computer. It will uninstall all agents from the device and will send API request to remove asset from inventory on each system. So now I am stuck with Desktop Central ... I managed
File inventory
Hello, Is it possible to create a file scan on a filename instead of file extension? I want to get a report of all clients with the file ispcctrp.pbd on it. Thank you. Kind regards, Mark Klomp
Web page is not fit with screen
We have an issue when we zoom out, web page is not fit with screen. ServiceDesk Plus Latest Version: 14.7 Build 14700
How can we restrict Technician to assign Schedule End Date on Task less than Schedule End Date assigned on the Change Request?
Dear All, While creating a Change Request we've set the Scheduled Start and Scheduled End for 1 Month but while creating a Task manually under the Implementation Stage of the Change Request we can able to set the Schedule End above 1 Month from the actual
CMDB API Get All Asset CI Details using criteria
I am trying to invoke the 'Get All Asset CI Details using criteria' operation through your API panel using your XML from your manual, but I am receiving an error shown in the screenshot. What am I doing wrong?
Desktop Central cannot start. It's starting forever.
Hello guys, I install the Desktop Central to the new server, but when I start that the service is starting a long time and cannot show web console. Please check and help me. Thank you
Custom function works when using "save and test" but not when executed by a custom schedule
I imagine this is due to my limited understanding of the Deluge scripting, but I cannot find anything about why this may be happening. I have a custom script (pasted below) that takes in a report. The report is just any ticket for a departing employee
Custom function to insert request based on schedule
Hello, I am trying to create a custom function that will generate a request ticket based on a fixed schedule. I have searched the forums and online, but have had no luck finding a custom function related to what I am trying to do. If anyone has an example
Upcoming enhancements like Reply Assistance with ChatGPT,Analyze Usage Statistics,Azure User Sync Enhancements,Asset Acknowledgement,Custom Widget
Dear Users, We are elated to announce the upcoming enhancements like Reply Assistance with ChatGPT ,Analyze Usage Statistics,Azure User Sync Enhancements ,Asset Acknowledgement,Custom Widget .Below is a brief run-through of the same: Enhancement Integrations
User groups allowed to view tickets
In the user settings, there is a ticket visibility option. Is it possible to implement this option for a group of users?
Turn on patchmanager service without network access
Hello, I wanted to know if it is possible to turn on patchmanager without access to any network. I need to turn on the server where the application and its database are installed without access to the network. but for some reason the service does not
Does web site resources do auto logon
Hi, I have some application like for eg VMware vCenter server. I added it to the resources as vcenter recource type. I can open the url but it does not auto logon to my vsphere client. likewise i have many other website resources also with similar issue
ManageEngine NCM REST API v2 Documentation
In a previous post ("ManageEngine NCM REST API Get issues"") there was mention that there was "In our latest versions, we have v2 API" Is there any documentation on the v2 APIs? What are the differences between the v1 and v2 apis calls? What is the roadmap
ADSelfservice Plus - GINA installation: The network path was not found.
Hello, We tried to install GINA on the endpoint what is located in a different ip range than ADSelfService Plus server. We allowed port 8888 and 9251 from the endpoint to the server on firewall device. And, GINA installation completed with error "The
Custom Report - Inactive Users - LDAP query to target two attributes
Hello! I am creating a Scheduled automation to Disable inactive users who have been inactive for at least 90 days or more. This runs based off of the built-in "Inactive Users" report that comes with ADManager. However, it appears that the generic "Inactive
Only displaying relevant solutions AND allow more filters for User Groups
I'd like the option of limiting the view of the solutions for end users to those the user requires. For example, not everyone has access to all the services in the service catalog, and so I'd like to reduce the number of false hits by removing these items from their view. I've been able to do this up until this point for services deployed to a site by creating a user group for the service and then applying a site filter, but this only works for the smaller services (as I have many sites). Once solution
Automated Patch Deployment To Dynamic Groups
As per the title, is it possible to configure automated patch deployment to target a dynamic group? If so how? as all I can choose for Targets are Remote Office/Domain. Thanks.
Custom Additional Field Called in Subject Line via Custom Script
Good day SDP Community, I am, as the subject line implies, trying to create a custom script in SDP Cloud that calls two additional field variables and inserts them into the subject line, depending on whether or not the employee is being onboarded or offboarded.
Ability to display MultiSelect and MultiCheck fields in Request List.
If an Additional Field is a "Multi Select" type (regardless whether Multi Select or Check Box sub-type), then in the Request List it is not available as a column to be displayed. Please make this available, even if just read-only. Thank you.
M365 Manager Plus Latest Build-4539 Installation Issue on Intel vPro Laptop
Hey everyone, I hope you're all doing well. I'm encountering an installation issue with the latest build-4539 of M365 Manager Plus on my Intel vPro laptop [ https://www.lenovo.com/us/en/faqs/pc-life-faqs/what-is-vpro/ ]. I'm reaching out to the community
Service Request field dropdown reference a list of departments
Hello all Trying to create a field called Departments and it be auto populated by the list of departments that get imported from AD on my requester. Any ideas? I'm assuming it would be a script I put in the rules but I'm not sure what the script would be
Is there any way to automate to add notes in tickets when it was assigned to Support group?
Is there any way to automate to add notes in tickets when it was assigned to Support group?
Report on year to Date Open Tickets by Age to include Status
Trying to identify if this query is including tickets in an Open status. Looking to identify any that are in Resolution or Closed status: select wo.WORKORDERID"Request ID", qd.QUEUENAME "Group", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME
Trigger task on date in field
Hello, I am trying to improve our offboarding functionality. My problem is very similar to what Matthew is describing: Trigger Task on Evective Date (manageengine.com) To summarize: I have a form for offboarding and this form contains an additional field
Script to add custom field text to subject line
We have a trigger setup to send an email to non IT people when a New Hire is brought on. I created a form rule to add the employee name to the Subject line. the script is below /*Set subject line from employee name*/ var subtext=" New Hire Request: ";
App Config File - Login Users
I've recently moved over a few iOS devices to MDM and wanted to get as much pre-configured for the users as possible. I'd like to have specific managed apps loaded with the user's login details at enrollment. Can't this be done by adding the app config
Different computers with the same names
Hi, When I try to add 2 computers with the same name in the Endpoint Central section, a new one is added over the old one in the Stock-Computer section. How can I fix this problem? Good Work.
Reporting - inaccurate data being produced on Active Requests
Hi there, I seem to be having issues with producing accurate reports that relate to my team's workload. The steps I take to produce the issue are: Click on Reports > New Custom Report Tabular Report Module: Requests/All Active Requests Proceed to Report
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