Dear Users,

We are elated to announce the upcoming enhancements like Reply Assistance with ChatGPT  ,Analyze Usage Statistics,Azure User Sync Enhancements  ,Asset Acknowledgement,Custom Widget    .Below is a brief run-through of the same:

Enhancement

Integrations

Reply Assistance with ChatGPT

Administrators can enable technicians to formulate replies to request conversations using ChatGPT. Under Setup > Apps & Add-ons > Integrations, enable ChatGPT Integration and select Reply Assist.

While replying to conversations from the request details page, technicians can click on the reply editor to generate contextual replies or refine the grammar and readability of the technician's reply.

Analyze Usage Statistics  

In the ChatGPT integration card, administrators can go to Details and select Usage Statistics to analyze the number of times users have accessed ChatGPT features via the integration.

Azure User Sync Enhancements

Enable Azure AD user sync reports under Integrations > Azure AD User Sync > Configure > Sync Reports.

Once enabled, the reports will be available to download in the Azure AD User Sync card under Integrations.

Setup

Asset Acknowledgement

General

Custom Widget as an add-on

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

For more information , kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud