Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
[Major Release] ADManager Plus unveils access certification, identity risk assessment and more to reinforce its IGA capabilities. Update now!
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7210. Here's a glimpse of the build highlights: Features: Identity risk assessment: This feature detects potential identity risks in the AD environment
Manage Engine SD and Remedy ITSM Integration
Hi, we have requirement to integrate SD plus with BMC Remedy ITSM. Basically we want to create ticket Remedy ITSM whenever we have new ticket in SD plus. Remedy has shared rest api for ticket creation which we want to configuration in SD plus. They have
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I folow all the stepts to configure m365. Everything was ok but after I enter the pass and the credential to connect to aplication Ive got error
BitLocker Model Not Quite Licensed
Hi, We've just noticed that when looking at an asset under the security tab there's a BitLocker section that seems to indicate our BitLocker module isn't licensed (see screenshot), however when we click on the "try it out" it takes us to the normal BitLocker
show user information when hovering
Hi There is a nice feature that when you hover over the subject of a request then all the information including the description comes up without having to go in the request. Is it possible to have this as well that when we hover a user's name then the information like phone number, site and email will show up so we wont have to go into the request every time? Thank you!
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
Status resolved automatically to closed
Good afternoon. Tell me how to do it correctly so that when a specialist sets the status to “Solved”, after X days the application automatically switches to the status “Closed” if there is no response to it. Is it possible for specialists in general to
Installing 11.2.2315.16
I'm attempting to update to 11.2.2315.16 but UpdateManager tells me the ManageEngine UEMS - Notification Server is running, but it isn't. I have tried a couple of times and it still tells me the service is running and will not allow me to apply the update.
10.1.2137.11 Update stuck at 4% pre-invocation in progress
Hello, I'm trying to update my 10.1.2137.10 Desktop Central Server to the new release 10.1.2137.11 but during the usual updating procedure the installation wizard remain stuck at 4% pre-invocation in progress. Any advice?
add button to view tickets from account or contract
Hi, Is it possible to add button to see all tickets from account or contract? I'm explain: I think is very usefull to add this button inside a account name or contract name. I know that we have reports but maybe directly from account or contract name
$RequestLink in notification template replacement
Can the $RequestLink be replaced with a hyperlink showing the request number rather than a full URL? Currently, we get this https:// Domain/app/itservicedesk/ui/requests/161616000014997132/details It looks horrible and is not easily identifiable as to
Where do you set the default time for Account Expires End OF?
The default time is 12:00:00 AM and want to change it to 11:59:00 PM. For last day of work many are missing the time and just selecting the date so account expires earlier then expected.
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217
Release date of Security Add-on for cloud version
Hi i heard that the Security add-on will be soon available for Cloud version, can you please confirm the approximative date (and price) regards
Android - Device-specific Web-apps in Kiosk mode
Quick breakdown: Currently have a a number of tablets in Kiosk mode - two groups (A and B) with three total profiles, one applied to all devices for restrictions and two more for Kiosk mode with different groups of webapps for shortcuts on group A and
Wake on LAN for Mac systems
It would be incredibly useful if the Wake-on-LAN feature could be enabled for Mac systems. Macs can't wake over the network from power off (by design) but they can wake if they're asleep. My mac systems have an automatic power on task set so that if a
Prefix for Requests
Hi Team, Is the ability to create a prefix for Requests still in the roadmap? As is quite common we would look at prefixes to differentiate between Incident and Service. Along with potentially custom prefixes to identify requests for different Servicedesk
Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)
Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)
Mozilla fixes a critical severity vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (118.0.1) and Firefox ESR (115.3.1). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact Firefox (118.0.1) and Firefox ESR (115.3.1)
Allow comments tab to change status of tasks
Hi, Is there a way to add/activate the same dropdown that tickets have in the resolution tab to change the status and add a resolution? For example, in a ticket (not task) you can add a resolution and simply click the dropdown under the text field to
Is there an option to make Custom Views visible to Users
Hi As Administrator I'm able to create Custom Filter Views an Mark it as public. But this Filters are only visible to all technician. I'd like to create a custom filter for the users. How can I do that? Regards, Markus
Python ImportError
Hi, does anyone knows how to resolve the issue? I am getting the error whenever I am invoking my custom scripts from the custom menu or by using custom trigger, e:\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py", line 28, in from idna.core
How to reapply configurations at refresh?
We're a new EC Cloud customer and we're trying to figure out how to reapply a configuration at startup and/or background refresh. I see the two options for Execution Settings in Software Deployment, but I can't find the option under Configuration or see
In SDP have a limit of additional fields(90) i want more fields, its possible?
Hi Team, at present, a customer want's additional fields in a template, but arrived reached the limit of 90. it's possible to have more fields? can be enable across query in database? Regards,
Query to get Survey info with questions as columns and rating as values
Version : 14300 DB : MSSQL / PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Request Title", ad.org_name AS "Account", qd.queuename AS "Group", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", ti.FIRST_NAME AS "Technician",
Contracts
We just started with manageengine. I am at a blood center and the executive team found out we have a contract management system and wanted to use it for the whole facility. I was looking at it and can't really see a way to categorize by department. Does
Backup configuration
Hello, I am trying to take a backup regarding configuration only, i found out that it is necessary to run the below command BackupDB.bat -targetdb mssql -mode configdata I am looking to run this command from Probe server, is it correct ? Do i need to
Connect to a RDP ressource and leave user typing login/password ?
Hello, I've added a Windows server ressource not in my domain and i would like PMP to let user type it's login/password in that domain rather than ask all users to add their credential for this specific resource. Is it possible ? Thank you
Show Department Assigned Assets to Requester while creating Incident
Hi, I would like to know about the possibility of showing Department Assigned assets(not assigned to any user) to the requester while creating incident ticket. Currently the Assets selection field on Add Request form is showing Assets assigned to the
Vulnerability Manager Plus now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
Endpoint Central now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
Patch Manager Plus now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
OpManager Enterprise : Generic question for a begginer
Hello everyone, I start with OPM, I hope to have your indulgence. I have a few questions and problems for which a little help would be appreciated. 1) My infrastructure has over 2,000 devices and I've been told that a probe should have no more than 1,000
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
How to add a custom filter for portal users
Hi, I want to add a custom made filter in the filter list for the portal users. How does that work? And there are a lot of system filters that have no use for our end users. Is it possible to disable those filters in the portal? Regards, Olivier de
How to I add Fixed price Charges in my Request Ticket
My Customer Service team opened a Ticket on behalf of a Requester who called in with a Slow Computer Issue, While he was working for a half hour to resolve the issue, he saw that he needs a new Network cable. Now My customer service Rep logged a Half
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