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• Announcements

• [Free Webinar] The intelligent duo: How ServiceDesk Plus + Analytics Plus are redefining modern ITSM for the AI era

  Hi there, It’s no secret: modern IT teams already have the tools and data they need to run proactive service desk operations. The real bottleneck isn't a lack of tools—it’s the missing intelligence layer required to connect those tools and surface decision-ready

• ManageEngine named a Strong Performer in The Forrester Wave™: Endpoint Management Platforms, Q2 2026

  We're elated to announce that ManageEngine has been recognized as a Strong Performer in The Forrester Wave™: Endpoint Management Platforms, Q2 2026. We believe this recognition is a testament to our vision, which has consistently focused on minimizing

• Introducing Zia - Your AI Assistant for Smarter Mobile Device Management

  We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anything

• [Free Webinar] The unified ITOps blueprint: From siloed signals to real-time operational intelligence

  Hi there, When your IT teams operate without unified visibility, minor snags rapidly cascade into major cross-domain incidents, and by the time you connect the dots, the damage is done. Join our upcoming webinar to build a unified ITOps dashboard that

• Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud

  Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security

• Most Discussed Topics

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• Trigger a new ticket

  Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!

• Threats&Patches: Upload Pending always remains empty

  Hello, While it used to work, it doesn't do so for a while. When approving a patch in Threats & Patches/Applicable Patches followed by the text "(Manual Upload Required)", these patches used to show up in "Upload Pending". Unfortunately, this is no longer