How to I add Fixed price Charges in my Request Ticket
My Customer Service team opened a Ticket on behalf of a Requester who called in with a Slow Computer Issue, While he was working for a half hour to resolve the issue, he saw that he needs a new Network cable. Now My customer service Rep logged a Half
Worklog Additional Cost Item
I added some Worklog Additional Cost Items in SDP MSP settings but when I add a Worklog I can't see any fields where I can add these items. Also I can't find any setting which enables this feature. Could someone help me?
Report Status Computer
I want to export a report showing whether the computer status is online or offline at the time of exporting the report. Exported information includes remote office, computer name, user login, ip address, mac address, computer model, os version, os build,
Cannot obtain the SQL Logs
I am encountering some issue while adding SQL Server or MySQL Server into Manage Engine Log Analyser and i may need your assistance on this. Before we dive into the issue, let me Explain the deployment structure so it will be more relevant to the issue
Issues replacing office standard 2019 with office 365 using ODT
Hi Folks, I'm trying to replace office 2019 standard with 365 on several machines using the Office Deployment tool and Endpoint central. I'm running into issues where the "configuration" does not complete and seems to time out. I've tried running the
Mikrotik logs unreadable
Hello, I add a Mikrotik in the syslog devices configuration, I get logs, but can't read them, I don't know if the configuration is wrong, I attach screenshot. Hope you can help me. Regards
Prevent install & using Viber
Hi ALL. We use EC with AppControl Addon. How i can restrict Viber's usage for my corp.laptops ?
add option to lookup
can I make lookup field accept input even of not exist. for example if I need to write one user name which is not exist on users ?
SLAVE MODE on primary server
Hi, We are using FOS and facing an issue where the service on the primary server is not running and goes down each time we try to start it. From the traces, we were able to see that the primary server was attempting to start as a secondary server, and
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
How to Add new Asset?
Dear Team, How to add new assets in Manage Engine central
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
Report to show in what templates Additional fields are used?
Is there a report or a way to find out in what templates (Incident and Service Request) all the Additional fields are used?
Announcement on discontinuation of support for MSSQL server 2008
Dear Users, This notification is relevant to customers having ServiceDesk Plus hosted on MSSQL server 2008 in their environment. To address several adversities, it is always a best practice in the technology industry to substitute old products with new
Tickets and contracts
Hello guys, I often have tickets for which the end result is a contract. So we use ticketing for more than just IT-related problems. Discussions, contract renewals, quotes are also asked simply by raising a ticket and doing the communications with a supplier
Query to get count of conversation in request
Version : 14300 DB : PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", aau.FIRST_NAME AS "Requester", ad.ORG_NAME AS "Account", std.STATUSNAME AS "Status", ti.FIRST_NAME AS "Technician",
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
Possible to change CSV delimiter?
Hello, I was wondering if it is possible to change to delimiter on CSV files? We'd like to use semicolon because many of our softwares produce CSV data with semicolon (;) delimiter. Thank you, Santeri
How to add & remove username?
Dear Team, Kindly help me with how to add & remove the username.
local user folder permissions
I am attempting to set up a collection in Endpoint Central to modify local user folder permissions. In the user/group box it says to type in local user/group manually. I might be over thinking this but I need to modify the local "users" group permissions
How do I add custom fields to the Non-IT Asset form?
Can someone, please explain how to add a custom field to the Non-IT assets form? After quite a bit of searching I could not find anything useful. Any help will be greatly appreciated!
IPad asset scan
I read a post from 2 years ago that this was not possible. My organisation has nearly 2,000 Apple mobile devices, with close to 2,000 more in the next 12 months that need asset information added to service desk. Is there a way for us to automate this process, or will each device need to be added manually?
Welcoming 2023 with an enhanced look and new features!
Hey there folks, Wishing you all a happy new year! We're excited to present to you Patch Connect Plus with a box full of surprises, starting from builds 90114 and above. Let's take a look at them. What's new in version 90114? To simplify management across
Query Report of Software List base on User
Hello, I'm trying to run a query base on all the software installed base on individual user or workstation. Can someone help? Thanks, Chris
M365 Manager Plus build 4541 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4541. Issue Fix: An issue which occurs when modifying Report Settings from the Settings tab has been fixed. How to update? Update using service pack. New to M365 Manager
M365 Security Plus build 4541 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4541. Issue Fix: An issue which occurs when modifying Report Settings from the Settings tab has been fixed. How to update? Update using service pack. New to M365
OpManager is now FIPS 140-2 compliant!
Hello, We are glad to inform you that OpManager is now FIPS (Federal Information Processing Standards) 140-2 compliant. What is FIPS 140-2? FIPS is a set of standards established by the National Institute of Standards and Technology (NIST) in the United
error with update 10510 to any
Hello , Posgress DB + demo_license error on "post invoke" stage,all folders are close before update, try any new ver up to 10536 update_log attached
Integration Issue between Ad Manager Plus and Rack Server in my intel 8 GB ram laptop
Hello ManageEngine Community, I hope everyone is well. I'm currently encountering a puzzling integration issue between Ad Manager Plus and my Intel 8GB RAM laptop. I'm reaching out to the community for assistance and guidance in resolving this issue,
Application Distribution to Groups in MDM
My organization could be unique as we often are but I would find it incredibly helpful if when I added new applications to my catalog. With say the Header Recently added... This would save me a significant amount of time. Anyone else?
Move computer between Remote Offices
Is it possible to move a computer from Local Office to Remote Office, or between Remote Offices? We are on 10.0.476. We have all workstations assigned to "Local Office", but we are setting up distribution servers, and part of that is going to be setting up new Remote Offices in Desktop Central. It would be easier to move computers in Desktop Central than to uninstall and resintall agents.
Profile Instillation Failed The SCEP server configuration is not supported
I updated ME and the Security Gateway server this weekend. This update is a complete disaster! I am now getting errors when connecting IOS Device. “Profile Installation Failed The SCEP server configuration is not supported”… We DO NOT have a SCEP server
Query to get technician timespent on each contract
Version: 14200 DB : MSSQL OUTPUT : Query: SELECT "rctd"."FIRST_NAME" AS "Time Spent Support Rep", "ac"."CONTRACTNO" AS "Contract Number" , "ac".contractname AS "Contract Name", CAST((sum(ct.TIMESPENT)/3600000) AS VARCHAR(20)) +':'+CAST(((sum(ct.TIMESPENT)
Exclude non-operational hours from a report
Hi there - I am looking for a way to remove non-operational hours from a report showing average response time per support group: SELECT qd.queuename "Group", convert(varchar(10), (avg(wo.respondedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10),
Login using windows credentials or auto login
We have a hybrid on-prem & Azure AD system. Real users are sync'ed with AD and Azure, while we have some machine users that are only sync'd with the on-prem AD. These machine users are for anyone in the site location to use to submit tickets or requests.
Make all requesters as service request approvers
Hi, I have a scheduled job to import requesters from AD daily. Can someone share the method to query and update to make all newly added requesters to become service request approval by default? I have similar questions raised in the forum but no answer
Can you guys able to pause the kiosk mode from the device?
According to the support, tapping the on-screen back button should be able to trigger the pause kiosk mode, but in my case, no matter if I tap the back button a thousand times, it won't pause the kiosk mode. Any idea?
Connecting Power BI to Endpoint Central
Is there a way to connect Power BI to Endpoint Central? Has anyone done that and can share how to set it up. I currently run reports from Endpoint Central then export them as CSV file then pull them into Power BI. This is a manual process and uses static
Technicians unable to change status when replying to requesters
Technicians in my organization are unable to change request status when replying to the requester within the request. the circled request status in the image below is faded out and no one has been able to change it.
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