Hi there,

We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus Cloud. We will also showcase simple steps to configure your mail server in the application, set up simple customizations, and implement automations like technician auto-assign.

Throughout the session, we will cover the following:

• Setting up instance configurations, including sites and regions

• Configuring the mail server and enabling automatic email-to-ticket conversion

• Customizing attributes like category, priority, level, etc.

• Automating ticket handling and management through business rules, SLAs, and technician auto-assign

 By the end of the session, you'll be able to ensure that the fundamentals of your ServiceDesk Plus Cloud instance is configured well enough to support their best practice requirements across all the key ITSM processes.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: Feb. 28, 2024

Time: 11am GMT, CST, and PST | 3pm AEDT

Duration: 60 minutes

Save your spot now