Error when connecting to store.
O erro ocorre apenas com e-mails fora da minha organização. I have this erro only when send e-mails to out of domain organization My domain is davita.com. When i try to gmail.com davita.com.br and others i have this error System Log Message : Error when
Notify a task owner when the parent case has a new conversation update
Hello, I have been trying to find a good way to update task owners if the parent case has an update in the conversation tab. We use Service request for when HR notifies us for a new hire. If HR updates the case, say the start date is now different. can
Alert manager if a ticket is still unassigned after 10 minutes
Is there a way to alert our IT manager if a ticket has not been assigned to a technician after a certain amount of time?
Force install option?
Hi We are trialing Endpoint Central, and one of our POC tasks is patching Snow inventory agent. We have successfully deployed a configuration to a handful of servers. But they are all pending "in progress" because "software is in use". I can't find and
ADManager plus Account Expiry Sync with AD
I've reported an issue with ADManager support about this issue and wanted to place this in the forum for wider discussion if possible. Before upgrading to 7200+ version of ADManager plus, when we change the account expiry in a template, it reflects the
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
[ITOM US workshop] Learn how to implement effective ITOps monitoring strategies and win exciting prizes.
Hello, We are excited to invite you to the upcoming ManageEngine ITOM Workshops happening in Chicago and New York, on 24th and 26th of October, respectfully. Throughout this workshop, you'll have the opportunity to explore various facets of IT operations
Removed ticket attachments from Forward template
Hello, As default it appears that when you select Reply or Reply All any attachments on the ticket are not automatically included in the email template, but when you choose Forward attachments are automatically attached by default and you have to unselect
Rename the word 'INCIDENT'?
Hi, Is it possible to change the word INCIDENT in SDP Cloud? The word REQUEST is much more relevant in our use case and it appears in the product, but there are a couple of places that incident appears as well and it seems inconsistent? Thanks in ad
Next and Previous buttons for Tasks
We add many Tasks to Requests, and technicians often have to open them up and add notes. It would be helpful if each Task when opened displayed buttons for "Next Task" and "Previous Task". Then they could jump straight to the next or previous Task in
How to disable Mail settings or Mail Server Alert on Main Page
Hello Support and Community, We previously had a Mail Server enabled in MEDC, and we no longer have that need or want one configured. However there is no way to turn this feature off in Admin > Mail Server Settings. Once enabled, you cannot simply clear
Systems requiring reboot
Hi, Is it possible to send a message to all users laptops requiring a reboot after patching, asking them to perform a reboot? We have some users who do not reboot their laptops when notified and can sometimes put the laptop into sleep, instead of rebooting
Announcement Font
Would it be possible to add a feature that would enable us to change the font in an Announcement. The Times New Roman font looks very basic. A cleaner font such as Calibri, Arial or Helvetica would give a much more modern impression.
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Create Deployment Policy via API
Hi I can create a new automatic deployment policy via the API. I have to assign a deployment policy to this policy. Is it also possible to create a new deployment policy via API? So far I have only seen that I can output a list. BR Thomy
Disable new request creation through email - Auto Reply?
I have the 'Disable new request creation through email' option set in our Mail Server settings. Users are able to reply via email to open requests fine. The issue I'm facing is handling closed tickets. I have it set to raise a new request if a user replies
Change status when Technician replies to Requester
Hello, We are trying to have the status automatically change from "Open" to "Waiting for Response" when a Technician. I am having a difficult time looking for this option. Can you assist? -Jez
Can't Integrate Anaalytics into SDP
Hello, Anyone try to integrate analytics plus and just get and error? Can't even open up the settings for it, in fact I cant really do anything with the analytics I just bought. Maybe theres a way to reset or refresh and integration without being able
Assets issue
Hi there, I'm actually facing an issue with the asset. I created new IT assets and named it (Dell PCs) to add the PCs in inventory in that section. After 2 weeks we got a new employee, and I changed the assets state from in-store to in-use and I chose
IPAM subnet auto-discovery
Dear experts, OPUtils automatically scan new device for new subnets and add it to OPUtils subnet list, when OPManager add this new device to inventory. Please is it possible to disable this function? I want to add subnets in OPUtils manually only I found
Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices
Title: Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices Greetings from ManageEngine! Registrations for the third episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! We will
Workflow
Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices [On-premises]
Greetings from ManageEngine! Registrations for the third episode of the ServiceDesk Plus Masterclass 2023 are now open! We will be showcasing how to streamline and automate various ITSM practices using visual life cycles and workflows in ServiceDesk Plus.
[SDF-48845] Editor Field
Hi there, We were intending to use the Editor field in our Starters process to allow the line manager of a user to update further information / requirements about the new starter to progress the starter process. Which is fine for requesters, but we have
Scan Malicious emails forwarded to ServiceDesk Plus
We have KnowBe4 phish alert integrated into Microsoft Outlook that users can report potentially malicious emails. The phish alert (email attached) is sent to ManageEngine ServiceDesk Plus for our technicians to investigate if the email actually is a phishing
iOS app crashes when clicking Conversations
We face a problem as topic suggests with ios app crashing when performing a specific set of actions. Issue: The app crashes when request is opened using a link and the Conversations button is pressed. How to reproduce: 1. Copy a link to existing request
Workflow or Automation setup ideas
Hello Trying to create a template for our interns that need to be limited on their default AD membership. Would just creating a user template be the best? or is their an automated process I can leverage to do this? Ideally I have my help desk just in
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
API search
Hi ALL SDP 14500 We want to look for data in a limited period (using the parameter” date of making request”) among requests with a specific/ certain type of parameter from a customer field, to be sure, the number of request and other data from customer
Automated ticket trigger
We have a situation where once one department closes a ticket, we need to be able to take the information from that ticket and build a new ticket for a different department. Basically closing that specific type of ticket would trigger a creation for a
SURVEY REPORT QUERY
Hi, We are using the freeware version 14.1 of service desk plus, we intend to procure the product soon and are in consultation with a provider. The most important thing for us at the current stage is to have a Survey report view that looks exactly the
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
Bios Security
I would like to know if there some software or feature to protect BIOS, for example with password, on Manange Engine solutions. Tks
Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
ManageEngine Supportcenter Plus - version 14.5 - Build - 14500 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14500 Please refer to the Migration path and the read me available to upgrade your SCP instance. Below are the major features available along with this release.
ansible plugin
I'm trying to get ansible plugin work with PMP but I've a problem... Ansible plugin issues two api requests apparently: (1) https://<URL>/restapi/json/v1/resources/getResourceIdAccountId?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCENAME=<RESOURCE_NAME>&ACCOUNTNAME=root which returns RESOURCEID and ACCOUNTID. This one works fine. But the second call: (2) https://<URL>/restapi/json/v1/resources/getResourceAccountDetails?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCEID=45022&ACCOUNTID=48640 which
Issue in the filtered query in Patch Mgmt
I'm not sure if this can be reproduced in other environments, but I'm seeing this on my cloud instance. Patch Mgmt --> Patches --> Supported Patches under Patches. I haven't checked in other pages such as Missing Patches / Installed Patches / Applicable
Migrating to a new server with different FQDN and IP address
Hi Folks, I'm working on migrating our ME products to a new server (more resources). Currently it appears that Endpoint Central is installed within the ServiceDesk Plus directory. File structure appears like this: "C:\ManageEngine\ServiceDesk\UEMS_CentralServer"
An error occurred while processing an email. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the below mail from your mailbox and restart mail fetching process.
Good morning, I've been having a problem for a few days. The incoming email recovery service stops and returns the error (SDP Notification: ERROR : Mail fetching process stopped ). In the incoming mailbox the emails are read but not processed. I'm using
Alert of locked Technician account, but the account does not exist
Hello ME EC Support. I just received the alert below, but we do not have any such "Admin" local authentication account in EC, per your best practices. Is this a real alert/concern, or an error in the product or? Thanks in advance. Dear Admin Greetings
Next Page