[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there,
Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout.
Our latest webinar walks you through effective solutions to identify, handle, and avoid technician burnout in mature service desks:
- Streamline ticket distribution while accounting for your staff's true workloads.
- Maintain an accurate employee to technician ratio based on the organization's varying requirements.
- Cut down on Level 1 requests to reduce ticket load.
- Ensure periodic updates to end users on resolution status.
- Flag problematic assets and facilitate timely replacements to avoid repeated breakages.
