Integration Servicedesk Plus (and MSP version as well) with SIEM sistems, exem: Qradar, syslog, splunk, etc
Our customer and partners are interested in integration Servicedesk Plus with their SIEM. As example, they need information from history tab from tickets, changes, etc.
Support for Nutnaix in Assets Module as a Virtual Host
I would like to request support for Nutanix AHV as a Virtual Host within the Assets Module. Nutanix is supported in some of the other ManageEngine modules, so hopefully it can make it to the SDP Application at some point in the future.
Overtime calculation
Is there any way to calculate overtime for the ticket? We have work logs and also same timestamps duplicated in the ticket itself. I see there is no way to add overtime for work logs. Maybe there is a way to write a function that will calculate based
How to upgrade from Patch Manager Plus to UEM
Hi, hope you are doing well. Currently using ManageEngine Patch Manager Plus on Cloud. Distribution server already running in place and agents for client computers installed. As subscription will be expired soon, so review for upgrade to Endpoint Central
Inventory
Hi, I want to manage all organization inventory 1. Dont want it will add me automaticly computer to inventory list - how to control it? 2. want to add more details to inventory department name user owner and more 3. want to add printers / scanners / etc'
ADAudit Plus Won't Start After Update 7220
Hello; I update my ADAudit Plus version 7.0.6 (Built:7060) to the latest version to 7220 with the guide referenced link: Download ADAudit Plus Service Pack and enjoy the new product with added audit features (manageengine.com) After update process finished,
Exchange Reporter Plus build 5713 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5713. Feature: Exchange migration: You can now migrate emails, contacts, calendars, and tasks from on-premises Exchange mailbox to an Exchange Online environment.
M365 Security Plus build 4540 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4540. Enhancement: Certificate-based authentication for REST API applications is now supported. You can now update the certificate details in Tenant Settings to authenticate
M365 Manager Plus build 4540 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4540. Features: SharePoint Online Management: Effortlessly manage SharePoint sites and site groups in bulk using M365 Manager Plus.These new management tasks are supported:
I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
ServiceNow and SDP : Two Way Communication for UPDATES?
HI All - I've been reading documentation on ServiceNow and SDP API integration and I have a question. It seems when configured, the API can automatically create a ticket in SDP from ServiceNow and visa-versa (create a ticket in ServiceNow FROM SDP). However,
Report to pull all email addresses that have created tickets this year
Hi, How do I create a customer report that creates a list of each unique email address that we have received an email from? It would be especially good if it could also have a count for how many tickets were created by each email address.
[Free webinar] Catch critical signs of vulnerable security protocols
Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
[Free webinar] Catch critical signs of vulnerable security protocols
Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
Upcoming enhancements in ServiceDesk Plus cloud - Dark Mode
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus cloud(Dark mode).Below is a brief run-through of the same: Dark Mode Introducing Dark mode for enhanced display of the application in low-light environments. Click the
Upcoming enhancements in MS Team Integration and Release Status Type
Dear Users, We are elated to announce the upcoming enhancements in MS Team Integration and Release Status Type .Below is a brief run-through of the same: MS Teams Integration Enhancement Enhanced Home Module: You can now access the tabs like Dashboard,
Report grouped by month
Hello. How do I make a report in te best way in my sdp msp(version 40001) for a specific account with colums: Request ID, Subject, Technican, Created time, completed time Requst mode: Preventive maintenance The report should Sort this years preventive
OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
Email Command - Date Field
What is the format used to set a Date field via email command? I've used both of the below formats but neither worked. The field just remains empty. All the other email commands I'm using work on this form and I've double checked the field name to make
Rename Technician Field?
Hi there- I am configuring our HR Help Desk instance of Manage Service Engine. Our employees are not accustomed to calling our HR Reps "Technicians" so I'm wondering if anyone has a Script they could share for renaming the Technician field to HR Rep?
How to recovery delete asset on SDP and Endpoint Central !
Please help us recovery delete asset on SDP +!
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Query to get Request Time Elapse calculation of service request changed to incident request.
Version : 13000 DB : PGSQL Query: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request list based on created time grouped by
Version : 13000 DB : PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request conversation info with last updated info
Version : 14300 DB : PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Updated Time", lastby.first_name "Last Updated By", longtodate(wo.CREATEDTIME)
ADManager not showing correct licensing information from Office 365
Hi All, I'm trying to update O365 licenses for our User Creation Templates. When I open a template and go to the ""Office 365" tab to assign a license for the template, the updated Office 365 licenses do not show. Most of the licenses do not show. How
Report All Users list
Dear All, Please help me create query MySLQ to create report Requester list (include all Requester and Technician) - All field data. Thanks & best regards Tung Tran
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop applications
Automaiton/Orchestration profile not working with "Disable user" action
Hello, I would like that when I disable an user, it is automatically moved to an other OU. To do so i created an orchestration profile mapped to an orchestration template. The profile looks like this. However, when i disable an user via admanager plus
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Scanned software not updating to latest version
Good morning. We are on Version 10.1.2138.13. We have noticed that several installed softwares (Chrome, FireFox, Zoom etc) are not updating to the latest version of the software. Under Systems, some of them do not even show up as vulnerable systems. When
Backup fails, yet, it didn't
So I have some Palo Altos that I am monitoring and backing up, or should say it appears to backup as the configuration IS in NCM, but it shows the backup failed, backup status shows test credentials, however, testing shows it works, and manually doing
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Can we Automatically remove disabled users from groups?
I have seen an article on ManageEngine's blog that it is possible to automatically remove disabled users from groups using a scheduler or by executing the steps manually. Need help to make it possible. https://blogs.manageengine.com/active-directory/2017/05/11/automatically-remove-disabled-users-from-groups.html
Patch Tuesday updates - September 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-09 Security Only Quality Update for Windows Server 2008 Systems (KB5030286) (ESU) 2023-09 Security Only Quality Update for Windows Server
Patch Tuesday updates - September 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-09 Security Only Quality Update for Windows Server 2008 Systems (KB5030286) (ESU) 2023-09 Security Only Quality Update for Windows Server
Next Page