Is there an option to make Custom Views visible to Users
Hi As Administrator I'm able to create Custom Filter Views an Mark it as public. But this Filters are only visible to all technician. I'd like to create a custom filter for the users. How can I do that? Regards, Markus
Python ImportError
Hi, does anyone knows how to resolve the issue? I am getting the error whenever I am invoking my custom scripts from the custom menu or by using custom trigger, e:\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py", line 28, in from idna.core
How to reapply configurations at refresh?
We're a new EC Cloud customer and we're trying to figure out how to reapply a configuration at startup and/or background refresh. I see the two options for Execution Settings in Software Deployment, but I can't find the option under Configuration or see
In SDP have a limit of additional fields(90) i want more fields, its possible?
Hi Team, at present, a customer want's additional fields in a template, but arrived reached the limit of 90. it's possible to have more fields? can be enable across query in database? Regards,
Query to get Survey info with questions as columns and rating as values
Version : 14300 DB : MSSQL / PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Request Title", ad.org_name AS "Account", qd.queuename AS "Group", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", ti.FIRST_NAME AS "Technician",
Contracts
We just started with manageengine. I am at a blood center and the executive team found out we have a contract management system and wanted to use it for the whole facility. I was looking at it and can't really see a way to categorize by department. Does
Backup configuration
Hello, I am trying to take a backup regarding configuration only, i found out that it is necessary to run the below command BackupDB.bat -targetdb mssql -mode configdata I am looking to run this command from Probe server, is it correct ? Do i need to
Connect to a RDP ressource and leave user typing login/password ?
Hello, I've added a Windows server ressource not in my domain and i would like PMP to let user type it's login/password in that domain rather than ask all users to add their credential for this specific resource. Is it possible ? Thank you
Show Department Assigned Assets to Requester while creating Incident
Hi, I would like to know about the possibility of showing Department Assigned assets(not assigned to any user) to the requester while creating incident ticket. Currently the Assets selection field on Add Request form is showing Assets assigned to the
Vulnerability Manager Plus now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
Endpoint Central now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
Patch Manager Plus now supports macOS Sonoma!
Hey there folks! As we all know, Apple released macOS Sonoma (macOS 14) on 26th September 2023. This is the latest major release of the OS and is named after California's Sonoma County. At ManageEngine, we're glad to announce that you can now seamlessly
OpManager Enterprise : Generic question for a begginer
Hello everyone, I start with OPM, I hope to have your indulgence. I have a few questions and problems for which a little help would be appreciated. 1) My infrastructure has over 2,000 devices and I've been told that a probe should have no more than 1,000
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217
Google fixes several high severity vulnerabilities in its Chrome 117.0.5938.132 Stable Channel update
Good day, everyone! Chrome Stable Channel has been updated to 117.0.5938.132 for Windows, Mac and Linux. This update comes with 10 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-5217
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
How to add a custom filter for portal users
Hi, I want to add a custom made filter in the filter list for the portal users. How does that work? And there are a lot of system filters that have no use for our end users. Is it possible to disable those filters in the portal? Regards, Olivier de
How to I add Fixed price Charges in my Request Ticket
My Customer Service team opened a Ticket on behalf of a Requester who called in with a Slow Computer Issue, While he was working for a half hour to resolve the issue, he saw that he needs a new Network cable. Now My customer service Rep logged a Half
Worklog Additional Cost Item
I added some Worklog Additional Cost Items in SDP MSP settings but when I add a Worklog I can't see any fields where I can add these items. Also I can't find any setting which enables this feature. Could someone help me?
Report Status Computer
I want to export a report showing whether the computer status is online or offline at the time of exporting the report. Exported information includes remote office, computer name, user login, ip address, mac address, computer model, os version, os build,
Cannot obtain the SQL Logs
I am encountering some issue while adding SQL Server or MySQL Server into Manage Engine Log Analyser and i may need your assistance on this. Before we dive into the issue, let me Explain the deployment structure so it will be more relevant to the issue
Issues replacing office standard 2019 with office 365 using ODT
Hi Folks, I'm trying to replace office 2019 standard with 365 on several machines using the Office Deployment tool and Endpoint central. I'm running into issues where the "configuration" does not complete and seems to time out. I've tried running the
Mikrotik logs unreadable
Hello, I add a Mikrotik in the syslog devices configuration, I get logs, but can't read them, I don't know if the configuration is wrong, I attach screenshot. Hope you can help me. Regards
Prevent install & using Viber
Hi ALL. We use EC with AppControl Addon. How i can restrict Viber's usage for my corp.laptops ?
add option to lookup
can I make lookup field accept input even of not exist. for example if I need to write one user name which is not exist on users ?
SLAVE MODE on primary server
Hi, We are using FOS and facing an issue where the service on the primary server is not running and goes down each time we try to start it. From the traces, we were able to see that the primary server was attempting to start as a secondary server, and
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
How to Add new Asset?
Dear Team, How to add new assets in Manage Engine central
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
Apple fixes several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1
Hello everyone! Apple has fixed several security vulnerabilities in macOS Ventura 13.6, Monterey 12.7 and Safari 16.6.1. The details of the vulnerabilities fixed are as follows: Platform CVE ID Description Impact macOS Ventura 13.6 CVE-2023-41991 A certificate
Report to show in what templates Additional fields are used?
Is there a report or a way to find out in what templates (Incident and Service Request) all the Additional fields are used?
Announcement on discontinuation of support for MSSQL server 2008
Dear Users, This notification is relevant to customers having ServiceDesk Plus hosted on MSSQL server 2008 in their environment. To address several adversities, it is always a best practice in the technology industry to substitute old products with new
Tickets and contracts
Hello guys, I often have tickets for which the end result is a contract. So we use ticketing for more than just IT-related problems. Discussions, contract renewals, quotes are also asked simply by raising a ticket and doing the communications with a supplier
Query to get count of conversation in request
Version : 14300 DB : PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", aau.FIRST_NAME AS "Requester", ad.ORG_NAME AS "Account", std.STATUSNAME AS "Status", ti.FIRST_NAME AS "Technician",
Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
Possible to change CSV delimiter?
Hello, I was wondering if it is possible to change to delimiter on CSV files? We'd like to use semicolon because many of our softwares produce CSV data with semicolon (;) delimiter. Thank you, Santeri
How to add & remove username?
Dear Team, Kindly help me with how to add & remove the username.
local user folder permissions
I am attempting to set up a collection in Endpoint Central to modify local user folder permissions. In the user/group box it says to type in local user/group manually. I might be over thinking this but I need to modify the local "users" group permissions
How do I add custom fields to the Non-IT Asset form?
Can someone, please explain how to add a custom field to the Non-IT assets form? After quite a bit of searching I could not find anything useful. Any help will be greatly appreciated!
IPad asset scan
I read a post from 2 years ago that this was not possible. My organisation has nearly 2,000 Apple mobile devices, with close to 2,000 more in the next 12 months that need asset information added to service desk. Is there a way for us to automate this process, or will each device need to be added manually?
Next Page