Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
Possible to change CSV delimiter?
Hello, I was wondering if it is possible to change to delimiter on CSV files? We'd like to use semicolon because many of our softwares produce CSV data with semicolon (;) delimiter. Thank you, Santeri
How to add & remove username?
Dear Team, Kindly help me with how to add & remove the username.
local user folder permissions
I am attempting to set up a collection in Endpoint Central to modify local user folder permissions. In the user/group box it says to type in local user/group manually. I might be over thinking this but I need to modify the local "users" group permissions
How do I add custom fields to the Non-IT Asset form?
Can someone, please explain how to add a custom field to the Non-IT assets form? After quite a bit of searching I could not find anything useful. Any help will be greatly appreciated!
IPad asset scan
I read a post from 2 years ago that this was not possible. My organisation has nearly 2,000 Apple mobile devices, with close to 2,000 more in the next 12 months that need asset information added to service desk. Is there a way for us to automate this process, or will each device need to be added manually?
Welcoming 2023 with an enhanced look and new features!
Hey there folks, Wishing you all a happy new year! We're excited to present to you Patch Connect Plus with a box full of surprises, starting from builds 90114 and above. Let's take a look at them. What's new in version 90114? To simplify management across
Query Report of Software List base on User
Hello, I'm trying to run a query base on all the software installed base on individual user or workstation. Can someone help? Thanks, Chris
M365 Manager Plus build 4541 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4541. Issue Fix: An issue which occurs when modifying Report Settings from the Settings tab has been fixed. How to update? Update using service pack. New to M365 Manager
M365 Security Plus build 4541 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4541. Issue Fix: An issue which occurs when modifying Report Settings from the Settings tab has been fixed. How to update? Update using service pack. New to M365
OpManager is now FIPS 140-2 compliant!
Hello, We are glad to inform you that OpManager is now FIPS (Federal Information Processing Standards) 140-2 compliant. What is FIPS 140-2? FIPS is a set of standards established by the National Institute of Standards and Technology (NIST) in the United
error with update 10510 to any
Hello , Posgress DB + demo_license error on "post invoke" stage,all folders are close before update, try any new ver up to 10536 update_log attached
Integration Issue between Ad Manager Plus and Rack Server in my intel 8 GB ram laptop
Hello ManageEngine Community, I hope everyone is well. I'm currently encountering a puzzling integration issue between Ad Manager Plus and my Intel 8GB RAM laptop. I'm reaching out to the community for assistance and guidance in resolving this issue,
Application Distribution to Groups in MDM
My organization could be unique as we often are but I would find it incredibly helpful if when I added new applications to my catalog. With say the Header Recently added... This would save me a significant amount of time. Anyone else?
Move computer between Remote Offices
Is it possible to move a computer from Local Office to Remote Office, or between Remote Offices? We are on 10.0.476. We have all workstations assigned to "Local Office", but we are setting up distribution servers, and part of that is going to be setting up new Remote Offices in Desktop Central. It would be easier to move computers in Desktop Central than to uninstall and resintall agents.
Profile Instillation Failed The SCEP server configuration is not supported
I updated ME and the Security Gateway server this weekend. This update is a complete disaster! I am now getting errors when connecting IOS Device. “Profile Installation Failed The SCEP server configuration is not supported”… We DO NOT have a SCEP server
Query to get technician timespent on each contract
Version: 14200 DB : MSSQL OUTPUT : Query: SELECT "rctd"."FIRST_NAME" AS "Time Spent Support Rep", "ac"."CONTRACTNO" AS "Contract Number" , "ac".contractname AS "Contract Name", CAST((sum(ct.TIMESPENT)/3600000) AS VARCHAR(20)) +':'+CAST(((sum(ct.TIMESPENT)
Exclude non-operational hours from a report
Hi there - I am looking for a way to remove non-operational hours from a report showing average response time per support group: SELECT qd.queuename "Group", convert(varchar(10), (avg(wo.respondedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10),
Login using windows credentials or auto login
We have a hybrid on-prem & Azure AD system. Real users are sync'ed with AD and Azure, while we have some machine users that are only sync'd with the on-prem AD. These machine users are for anyone in the site location to use to submit tickets or requests.
Make all requesters as service request approvers
Hi, I have a scheduled job to import requesters from AD daily. Can someone share the method to query and update to make all newly added requesters to become service request approval by default? I have similar questions raised in the forum but no answer
Can you guys able to pause the kiosk mode from the device?
According to the support, tapping the on-screen back button should be able to trigger the pause kiosk mode, but in my case, no matter if I tap the back button a thousand times, it won't pause the kiosk mode. Any idea?
Connecting Power BI to Endpoint Central
Is there a way to connect Power BI to Endpoint Central? Has anyone done that and can share how to set it up. I currently run reports from Endpoint Central then export them as CSV file then pull them into Power BI. This is a manual process and uses static
Technicians unable to change status when replying to requesters
Technicians in my organization are unable to change request status when replying to the requester within the request. the circled request status in the image below is faded out and no one has been able to change it.
Error when connecting to store.
O erro ocorre apenas com e-mails fora da minha organização. I have this erro only when send e-mails to out of domain organization My domain is davita.com. When i try to gmail.com davita.com.br and others i have this error System Log Message : Error when
Notify a task owner when the parent case has a new conversation update
Hello, I have been trying to find a good way to update task owners if the parent case has an update in the conversation tab. We use Service request for when HR notifies us for a new hire. If HR updates the case, say the start date is now different. can
Alert manager if a ticket is still unassigned after 10 minutes
Is there a way to alert our IT manager if a ticket has not been assigned to a technician after a certain amount of time?
Force install option?
Hi We are trialing Endpoint Central, and one of our POC tasks is patching Snow inventory agent. We have successfully deployed a configuration to a handful of servers. But they are all pending "in progress" because "software is in use". I can't find and
ADManager plus Account Expiry Sync with AD
I've reported an issue with ADManager support about this issue and wanted to place this in the forum for wider discussion if possible. Before upgrading to 7200+ version of ADManager plus, when we change the account expiry in a template, it reflects the
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
[ITOM US workshop] Learn how to implement effective ITOps monitoring strategies and win exciting prizes.
Hello, We are excited to invite you to the upcoming ManageEngine ITOM Workshops happening in Chicago and New York, on 24th and 26th of October, respectfully. Throughout this workshop, you'll have the opportunity to explore various facets of IT operations
Removed ticket attachments from Forward template
Hello, As default it appears that when you select Reply or Reply All any attachments on the ticket are not automatically included in the email template, but when you choose Forward attachments are automatically attached by default and you have to unselect
Rename the word 'INCIDENT'?
Hi, Is it possible to change the word INCIDENT in SDP Cloud? The word REQUEST is much more relevant in our use case and it appears in the product, but there are a couple of places that incident appears as well and it seems inconsistent? Thanks in ad
Next and Previous buttons for Tasks
We add many Tasks to Requests, and technicians often have to open them up and add notes. It would be helpful if each Task when opened displayed buttons for "Next Task" and "Previous Task". Then they could jump straight to the next or previous Task in
How to disable Mail settings or Mail Server Alert on Main Page
Hello Support and Community, We previously had a Mail Server enabled in MEDC, and we no longer have that need or want one configured. However there is no way to turn this feature off in Admin > Mail Server Settings. Once enabled, you cannot simply clear
Systems requiring reboot
Hi, Is it possible to send a message to all users laptops requiring a reboot after patching, asking them to perform a reboot? We have some users who do not reboot their laptops when notified and can sometimes put the laptop into sleep, instead of rebooting
Announcement Font
Would it be possible to add a feature that would enable us to change the font in an Announcement. The Times New Roman font looks very basic. A cleaner font such as Calibri, Arial or Helvetica would give a much more modern impression.
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Create Deployment Policy via API
Hi I can create a new automatic deployment policy via the API. I have to assign a deployment policy to this policy. Is it also possible to create a new deployment policy via API? So far I have only seen that I can output a list. BR Thomy
Disable new request creation through email - Auto Reply?
I have the 'Disable new request creation through email' option set in our Mail Server settings. Users are able to reply via email to open requests fine. The issue I'm facing is handling closed tickets. I have it set to raise a new request if a user replies
Change status when Technician replies to Requester
Hello, We are trying to have the status automatically change from "Open" to "Waiting for Response" when a Technician. I am having a difficult time looking for this option. Can you assist? -Jez
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