AdManager Search user return disabled or expired status?
I see the API to return an AD user at https://www.manageengine.com/products/ad-manager/active-directory-api/find-ad-user.html , though i seem to be unable to return the account status or expiry date when querying this endpoint. How do i fetch this information
How to integrate RACI / Access Matrix in Solutions SDP?
The RTF content box is challenging, you can put tables and images however the maneuverability is not that much flexible. I wonder how some people can make adding solutions more interesting and easy to use, specially those with documents that are tab
Hide Dashboard Tab from Technicians
Is there a way to hide/disable the Dashboard tab for technicians? Until the dashboard is customizable, it really adds no value to our technician experience and we would prefer to hide it for the time being.
M365 Security Plus build 4607 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4607. Issue fixes: Every M365 Security Plus instance will now have a randomised password for the database bundled with the product. A vulnerability where the configured
M365 Manager Plus build 4607 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4607. Enhancements: You can now edit the report name, description, and filter criteria in existing custom reports. You can now create new custom reports by applying
[Announcement] Monitor, audit, and secure your Active Directory against attacks with Log360 Cloud
Log360 Cloud now offers visibility into your AD environment for extended security auditing and threat detection. With Log360 Cloud, our cloud SIEM solution, you can: Detect AD configuration vulnerabilities in real-time. Troubleshoot password-related issues.
Unified Agent Availability in SDP Cloud
Is there any update on when the Unified Agent will be available for use with SDP Cloud?
Endpoint Central: is it possible to block the usage of PowerShell?
We have a customer lookin to block or restrict the usae of powershell in the endpoints. Can someone help us to accomplish thias requirement? Regards Luis Velasquez
How can we Auto. create a Problem record once the Critical (Major Incident) is Resolved?
Dear All, We have defined a Major Incident through the Priority Matrix if we set the Priority as "Critical". If a Major Incident with Critical Priority is set to Resolved, Can we open (trigger) the creation of Problem record automatically instead of creating
Azure DevOp
Hello according to this it should be possible to integrate with Azure DevOp for requests. My question is if this is also possible for Change and Release Modules? Source: https://pitstop.manageengine.com/portal/en/kb/articles/feature-sdp-azure-devops-integration-plugin-model
Tool tip on request template fields
What's the recommended approach for adding tool tips to fields in incident and service request templates? We have quite a few custom fields where we want to provide the requester some guidance on appropriate values, but there doesn't seem to be any kind
How to add dynamic query parameter in URL monitor
Hi Support, Is it possible to add a dynamic query parameter like timestamp to a URL? E.g. https://www.domain.com/page.html?t=timestamp where, t is query param name timestamp is dynamic Epoch Unix Timestamp, e.g. 1707204695 Can anyone guide me on how this
Links using request ID?
In a much older version of SDP we used to be able to create links using the request ID, like for request #446306: https://aaa.bbbb.com/WorkOrder.do?woMode=viewWO&woID=446306 Is there a way to do that in our new cloud version of SDP? Our links now appear
iLO device - network interfaces
Hi ALL. Build number12.6.329 I added HPE ProLiant DL380e Gen8 to OpManager as iLO device. Mapped physical server (Windows 2016) to it (via WMI & SNMP) but if I try Discover Interfaces I have notice: "Please associate a proper SNMP credential to the device
Auto-Assign asset to Request
Hey Pitstop! Hopefully you could assist me with my current issue. We're facing this issue in our ServiceDesk Plus (on premisis) version 13012. Description: We create a ticket on a user/requester, lets call it "User X". We then assign an asset on this
I Can not connect to SQL-Server Resource on PAM360,
I Can not connect to SQL-Server Resource on PAM360, Do you have a tutorial on connecting to database resources? Along with troubleshooting errors?
Default Log On To Domain on SDP Login Page
Is there a way to set the default domain to log on to on the login page? We only use our AD domain for authentication and I would like that to be the default for our users when they are requested for their login credentials. Thanks in advance for the help.
"Sorry an error has occured. Unable to send code"
Hello. We are on Version 14.5 Build 14503. When a newly added user (LDAP) is added, the user is not able to access the ServiceDesk portal. Upon entering credentials, user sees message: "Sorry an error has occurred. Unable to send code. Please contact
'User does not have this permission" error when creating lookup field
Hello all, I am new to SDP and am trying to create a request form. When adding a lookup field, I am receiving an error message stating 'User does not have this permission'. I have full admin access, so the message is confusing. This seems to happen no
Update to 14620 failed - Unable to rollback
Hi, When updating från 14600 to 14620 the servicedesk service user wasn't sysadmin in the MSSQL server and due to that the update failed. Trying to rollback the installation according to How to downgrade ServiceDesk Plus when rollback update fails (manageengine.com)
Viewed incidents
Hi, Is there any log functionality in SDP that shows when a technician has viewed an incident request? If not, can it be done with a query for a specific request ID? Regards, Alexander Nordin Region Halland
ADManager Plus PGSQL Update
The topic of upgrading PGSQL came up in a separate thread titled "AD Manager Plus Apache TomCat vulnerabilities". I wanted to start a separate thread for the detected vulnerability (CVE-2022-1552) in PGSQL 10.18 (Current version) and Manage Engine's plan
How to change the template of the email that is produced with a consolidated report
Dear All, i am creating some test consolidated reports and send them by email to some recipients. Is there a way to change the information you see in the attached screenshot? Thanks, Kolpano.
ADAudit migration from PostgreSQL to MSSQL -
Hy. I'm having trouble migrating AD Audit from PostgreSQL to MSSQL - SQL connection gets created, new database gets created, and when data migration starts, it stops at 3%, throwing an error "WorkerPOOL execution terminated forcibly". Any advice is welcome.
Supportfile attached
Supportfile attached
License Expire - Free Edition
Good Morning, I'm using the free version of the service desk plus, but today I've seen it giving a message that the license will expire. How do I renew my free license? When you click the renew button this appears the following message: You are not allowed
Export technicians details
Hello, I would like to generate a report containing the technicians' details, such as: * Name * First name * Last name * Primary email * Department name * Phone number I have tried multiple queries, but unfortunately I was unable to find the email addresses.
When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Test Environment Question
We are looking at setting up a test environment for our SDP application and want to clarify a few things. After reviewing the guide here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus, I understand
Application Control for EC Cloud
How close are we to having Application Control module released for EC Cloud usa? I'm told its been in beta for a while.
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
[SDF-32893] As I can add custom fields in the task template ?
I need to add a custom field type combobox.
Check SMART status on server 2016
Hi. I manage a network for a not for profit organisation in Australia. Im looking for a reporting tool that will give me details of the drive health of our server. Windows Server 2016. Obviously im looking for something as cheap as possible or free if
Is the self-service portal BROKEN for everyone since updating?
For the last two months my SSP has been nothing but broken. The design changed to have huge fonts, it can't be sorted by name, and you have to scroll way to the right to find the Install button. My opened ticket from 6 weeks ago just says that it will
Dashboard Question
Hello, Is there a way to create a custom widget on a dashboard that simply displays a stored/static value?
Manage config via API
Is it currently possible to manage configurations via the API? I'd like to be able to create, modify, and stop configurations via the api. I don't currently see that as an option in API Explorer.
Zero Touch OS Deployment
Has anyone used the Zero Touch feature and gotten it to work with "Zero Touch" yet? Last time I checked with support they said it was not truly Zero Touch yet.
Change request - Planning stage -
What is the best way to stop a change workflow at the planning stage to allow the change requester or owner to add tasks or other details to the CR? I'm doing this: The workflow stops, waiting for the change requester or owner to add details to the change.
Email contents of ticket to other users
Our HR department needs to notify our training department when a certain type of new employee is hired. I already have successfully setup a request custom trigger which sends the notification. However, the data fields are very limited and we cannot select
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
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