password field mask and copy it in custom module.
How define password field with mask (******) and copy it (via icon copy) to clipboard - like PMP in custom module?
How to change a department assigned to a ticket?
Hi all. We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket: How I can correct this error and force tickets to update without department assigned? Thanks in advance. G
Search for files on all managed endpoints
Hi, I would like to find a certain file (regardless of type) if existing on any endpoints. I would like to have a report such that I get information about the endpoint and the file path. The file can be searched based on file hash, name or such (extensions
Update document - Replacing Certificate on ADAP
Document that needs updated - Steps for enabling SSL | SSL configuration guide | ADAudit Plus (manageengine.com) Just thought I would throw this out there so the document below can get updated. After placing the PFX file in the "<product_installation_directory>\conf
Search for Clients with wrong time setting
Hi, I have ADAudit plus and Endpoint Central in use in a Windows AD. I want to check for Clients with wrong time settings. Is there a way to do this with one of the tools? Perhaps a report? Direct on a client I normally use "w32tm /query /source", and
Endpoint Central Agent Rebranding
Has anyone experienced an issue where after you change the Company name and the Agent Icon and click save the site give you a sign in popup asking for a username and password, I tried my local account and normal account it just does not accept it. However,
Status email notification on current status of patching
We would like to have the option to send an automatic email and/or a text notifying the server owners/ application teams of their servers' current status as they are about to be patched / patching in progress / patching completed. Same as it shows in
Reports
Hello , Is there a way that we can do a look back at the following, so we have a benchmark: How many tickets were submitted on average per week year to date? How many tickets were submitted on average per week over the last 90 days? these would be two
Technician not available in Task report filter
I have written a task report, and I have one technician who is not visible in the filter. He is a member of the project the task belongs to, and have added him as the owner of the task. However, when I create a task report, he does not appear in the list
Export SLA Details?
Hi Folks, Is it possible to export the details of all the configured SLAs in SD+? The reason being that I want to do a presentation containing an overview of what's there, and it would save me some time 😁
Network Device Discovery
I'm very new to Op manager and on running a discovery on our Network management subnet we found a number of Cisco switches that came up as unknown, these included Catalyst 2960X PST-L Single and Stacks, Cisco Catalyst 6807 and Cisco 9606. How can I discover
Need a report on tickets not assigned directly to the service desk
Hi I'm trying to find a report on the number of tickets that are assigned directly to other teams but not to the "Service Desk Support" default queue. We are on prem version: 14.2 Build 14201
RecoveryManager Plus rolls out build 6072
We are glad to release the latest version of RecoveryManager Plus, build 6072. Features Backup and restore support for new Azure AD object types: Azure AD Policies and Administrative Units can now be backed up and restored. Enhancements: You can now filter
"User Import Failed"
Hello everyone! My company is now planning to use Service Desk moving forward so I am doing some testing with it and the general setup. When I try to import users from a CSV file, only a few of them work and all of the rest fail. The Excel file with errors
Endpoint Central Migration
We have lots of problems on running the application with failover servers with MSSQL on backup/restore. Would it be possible if we could migrate the application from the separated MSSQL to a single node with VM level protection? Is the migration procedure
Linux Agenst not scanning and reporting
Hi, just deployed several linux agents a few day ago. They don't scan resp report back to Endpoint Central Cloud. Any ideas how to debug this? Thanks
ADAudit and NetApp least privilege
When configuring ADaudit to connect to a Netapp filer, we need to create an account on the NetApp first. In your guide it indicates that the user needs admin role. This grants full read/write access to the API. We wish to create a specific role for ADaudit
SDP Ticket to ADM Automation?
Hello, Is there a way to create a trigger for an onboarding/offboarding automation from an SDP ticket? For example, if a user submits an offboarding ticket in SDP, it will trigger the offboarding automation created in ADM. That, or have a technician manually
Ideas to Improve SDP
1-Change management form design is very poor, and it is not user-friendly; This form builder is very basic, and it would be better if it is similar to the request/incident management form builder. Several SDP versions have been released, but the problem
Logging password changes
Hello. I am now required to change our local SDP Administrator password annually and show the auditors when it was changed. They'd also like us to monitor changes to technician roles (to see if I add anyone to SDAdmin or not). Does anyone know what log(s)
ServiceDesk Plus 14500 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14500 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Change Module Enhancements
PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
Secret question changed after update 6303
Hello friends, I have a problem that may also be happening to you. After installing update 6303, we started receiving reports from users saying that one of their secret questions for using MFA was not the one they had originally defined. They indicated
Heavy Disk Usage
Hello there, We are facing problems with a huge disk usage of Log360. It's at the same machine with Eventlog Analyzer. Host machine is Windows server. We are looking for a way to purge the data or shrink it or ... . No helpful option in general setting
Need to restart failed service
We have a problem where sysmain fails to start after some of our Win2019 servers reboot. It can happen on pretty much any of them. Scheduled reboots happen in the middle of the night, by the time I come in the service is happy to start so it's probably
Report to show tickets open vs closed
Is there a way to report on tickets received (open), versus tickets closed daily or weekly for individual support groups? We are currently using SDP 9.0 Build 9017 and the Database is MS SQL. Thanks, Robert
Folder name change
A folder name may have been changed in the last few months. It's an active server. The folder is currently named 'm'. There are files within this folder that go back a few years. How would I go about learning if it was formerly named something else and
Desktop central agent logfile
Hi, the agent create a lot of logfile on the users hard drive. How can i prevent the creation of logfile? Regards Rainer
How to calculate my current events per second?
How to calculate my current events per second?
ELA having more than 20 ms
ESX PROD My ELA server is very slow and I am trying to understand why.
How to alert on a server reboot?
Is there any method available that will send an alert for a server reboot? Often a server will reboot faster than the polling can determine that it is down.
Fatal Error during software push
Hello, I've been trying to push Tenable.io to just a single laptop for testing purposes. The thing with Tenable is that I also must run a command after the agent is installed in order to connect that device to our Tenable server. I've made a package in
SLA escalation e-mail | Not working.
We are trying to send email notifications to our technicians for when a ticket SLA is violated. I can see there's an option for it in Automation - Notification Rules, but it is not working as it should.
Lazarus Group exploits ManageEngine vulnerability to deploy QuiteRAT
Hi ALL Dear @manageengineteam Do you know about this https://blog.talosintelligence.com/lazarus-quiterat/ ?
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
Another key is configured for this DC already.Delete the key from the Product and try again.
I reinstalled the password sync agent on domain controller and now service will not start. below is error. I'm not sure where and what it wants me to delete. The error below is fromt the Service_Exceptions file, after trying to start the service. [4/20/2023
Exchange Reporter Plus build 5712 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5712. Enhancement: Exchange Server Content Search feature will no longer require a mailbox-enabled service account for data collection. Issue Fixes: An issue
What is new at AssetExplorer 7
What is new at AssetExplorer 7
User does not have this permission version 14306
Hi Team, We have upgraded to version 14306 from 14102 and are encountering issues with the scripts. We are adding a first response note based on specific criteria, copying the title to tasks from the request, and updating the task description from the
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
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