OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
Email Command - Date Field
What is the format used to set a Date field via email command? I've used both of the below formats but neither worked. The field just remains empty. All the other email commands I'm using work on this form and I've double checked the field name to make
Rename Technician Field?
Hi there- I am configuring our HR Help Desk instance of Manage Service Engine. Our employees are not accustomed to calling our HR Reps "Technicians" so I'm wondering if anyone has a Script they could share for renaming the Technician field to HR Rep?
How to recovery delete asset on SDP and Endpoint Central !
Please help us recovery delete asset on SDP +!
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Query to get Request Time Elapse calculation of service request changed to incident request.
Version : 13000 DB : PGSQL Query: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request list based on created time grouped by
Version : 13000 DB : PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request conversation info with last updated info
Version : 14300 DB : PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Updated Time", lastby.first_name "Last Updated By", longtodate(wo.CREATEDTIME)
ADManager not showing correct licensing information from Office 365
Hi All, I'm trying to update O365 licenses for our User Creation Templates. When I open a template and go to the ""Office 365" tab to assign a license for the template, the updated Office 365 licenses do not show. Most of the licenses do not show. How
Report All Users list
Dear All, Please help me create query MySLQ to create report Requester list (include all Requester and Technician) - All field data. Thanks & best regards Tung Tran
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop applications
Automaiton/Orchestration profile not working with "Disable user" action
Hello, I would like that when I disable an user, it is automatically moved to an other OU. To do so i created an orchestration profile mapped to an orchestration template. The profile looks like this. However, when i disable an user via admanager plus
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability and releases several security fixes in its Chrome 117.0.5938.62/.63 Stable Channel update
Hey everyone! Chrome Stable Channel has been updated to 117.0.5938.62/.63 for Windows and 117.0.5938.62 for Mac and Linux. This update comes with 16 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Scanned software not updating to latest version
Good morning. We are on Version 10.1.2138.13. We have noticed that several installed softwares (Chrome, FireFox, Zoom etc) are not updating to the latest version of the software. Under Systems, some of them do not even show up as vulnerable systems. When
Backup fails, yet, it didn't
So I have some Palo Altos that I am monitoring and backing up, or should say it appears to backup as the configuration IS in NCM, but it shows the backup failed, backup status shows test credentials, however, testing shows it works, and manually doing
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Mozilla fixes a critical severity vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2)
Hey everyone! Mozilla has fixed a critical severity security vulnerability in Firefox (117.0.1), Firefox ESR (115.2.1) (102.15.1) and Thunderbird (102.15.1) (115.2.2). The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability
Can we Automatically remove disabled users from groups?
I have seen an article on ManageEngine's blog that it is possible to automatically remove disabled users from groups using a scheduler or by executing the steps manually. Need help to make it possible. https://blogs.manageengine.com/active-directory/2017/05/11/automatically-remove-disabled-users-from-groups.html
Patch Tuesday updates - September 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-09 Security Only Quality Update for Windows Server 2008 Systems (KB5030286) (ESU) 2023-09 Security Only Quality Update for Windows Server
Patch Tuesday updates - September 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-09 Security Only Quality Update for Windows Server 2008 Systems (KB5030286) (ESU) 2023-09 Security Only Quality Update for Windows Server
Inventory Software & Patch Scan Improvements
Hello, I would like to request for the ability to schedule software & patch scans to be done based on OU/Custom Group. For example, we would like to scan our remote offices only late at night/on the weekend, and we would like updated information from
Patch Tuesday updates - September 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-09 Security Only Quality Update for Windows Server 2008 Systems (KB5030286) (ESU) 2023-09 Security Only Quality Update for Windows Server
MDM remote wipe of windows laptop
Hello, I found a post from about 2 yrs ago that stated the Desktop Central MDM could not remote wipe a windows laptop. Has there been any change to allow the MDM to remote wipe a windows laptop. I am looking for a good MDM, but one of the major requirements
Cannot open ServiceControll
How to resolve this? C:\Users\AA\Desktop\KeyManager_WindowsAgent64-bit\KMPAgent>AgentInstaller.exe install XXXXXXX Connecting to Server... Registering.. Cannot open ServiceControll . Exiting
[ITOM day Hyderabad] Learn how you can make your ITOps more proactive with AI and automation by attending our free seminar
Hello, Hope you all are well. It’s no surprise that conventional ITOps approaches may no longer even be feasible, making the adoption of AIOps the obvious choice to scale resources, eliminate downtime, and effectively manage SMBs and enterprise ITs. By
Report for Software by User and Software by PC
Hello, I have the following Use Case: I need to know which Users have Software with "Citrix" in the Name installed. Those users could technically access Servers from one of our client companies and therefore need a higher office licence. So in short,
Turn off Work or School Notification
Hi We are using Endpoint Central MDM Geo-Tracking but scan locate devices in action or schedule scan this is notification viewing users how can i turn of only this is notification thank you for all
[Free ITOM workshop] Learn how to implement effective ITOps monitoring strategies and win exciting prizes.
We are excited to invite you to the upcoming ManageEngine ITOM Workshop on 18th Oct, at The International Centre, Toronto. Throughout this workshop, you'll have the opportunity to explore various facets of IT operations management in a detailed manner.
Patch categorization question
Why is the update for AspNet Core 6.0.21 (KB5029688) labeled as a Non Security update when there's 3 CVE's that have been fixed with this update? Shouldn't this be marked as a security update? From the KB Release notes: Notable Changes .NET 6.0.21 release
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
how can I get OpManager alerts\events in SCOM (2019)
If we want to get alerts and events in SCOM from ManageEngine OpManager, do you have anything off the shelf or recommended api calls to get device info and or status so we can alerts in our SCOM dashboards
Google fixes a critical severity vulnerability in its Chrome 116.0.5845.187/.188 Stable Channel update
Hello everyone! Chrome stable channel has been updated to 116.0.5845.187/.188 for Windows and 116.0.5845.187 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability in its Chrome 116.0.5845.187/.188 Stable Channel update
Hello everyone! Chrome stable channel has been updated to 116.0.5845.187/.188 for Windows and 116.0.5845.187 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical severity vulnerability in its Chrome 116.0.5845.187/.188 Stable Channel update
Hello everyone! Chrome stable channel has been updated to 116.0.5845.187/.188 for Windows and 116.0.5845.187 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
very strange
Hello, I was able to enroll 3 devices, as all my ipads are in the ABM, and it synced correctly with manageengine, then I tried to enroll the device 4 and 5. but the ME MDM is not installing. when I go to the settings, under vpn, I see the MDM info but
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