Cannot Import Users via CSV
I was originally attempting to import users via Active Directory, but I was running into an issue with authentication, and I decided to try importing via CSV file. I am now having an issue where it detects the correct amount of CIs, but every one of them
Can you make Multi-line text box for service request resources?
I am creating some service catalog request templates and I am getting requests to make some of the resource fields multiple line text boxes instead of single line. Any way to make this happen? Some of the questions we ask arent just a simple one sentence
Making a Variable Bold on the Description Using Scripts
I would require a small assistance to make a variable on the description in bold. As attached (script Image No. 2) please let me know the modification required on the script to achieve the outcome.
Add Billing Contract to Email Command
Add the ability to set the Billing Contract to the Email Command as it will help set up a ticket automatically.
REST API - Downtime schedule APM v16091
Hello, I would like to do downtime schedule trough REST API and I see that I could try with an action "Webhook/Rest API Action" But I dont know which is the URL and the name of parameters to do a test with one option of PayLoad Type. Please, could you
ADD new widget - Assets By Age
Hi ALL. SDP Cloud has many widgets for Asset module. Could you add new widget with info about age of assets. Similar widget has EndpointCentral in report "Computers By Age" Just add it to cloud SDP )
Security Headers
Need to to what should be included in CSP header,X-Frame-Options,Referrer-Policy
OpManager is not updating the alert message to reflect the current free disk space value after the initial alert is triggered.
Hello, I find this behavior of OpManager a bit troubling. Let's assume that I monitor the free space of a disk. I have set the limit at 15GB. Once my disk had 14GB and got the following message "free disk space in GB for C:/ is 14 GB threshold is 15 GB".
Cannot change retention days for the backup
Hi PitStop, I am facing the following issue and I need your assistance. In the backup schedule, it is set by default to retain backups for 90 days. However, due to the volume of data, I need to reduce this duration to 14 days. Nevertheless, I keep receiving
Instruction or help text
I see this 3 year old announcement about help text being available for locally hosted and MSP. When will this feature be available for SD+ cloud? https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-6-help-text-fields-will-have-a-rich-text-area-in-incident-and-service-templates
wifi network settings - mac randomization
Hello, We manage a fleet of Samsung Tabs (Galaxy Tab S7 FE (SM-T733). We have these deployed across the country in 3 time zones being used in warehouses. We push out some apps / web shortcuts and force the units to be in Kiosk mode. We have a passcode
Deployd to client computers outside of the network company using a Gateway
Sometimes the computers are outside the corporate network. I want to be able to deploy applications on them. We use the MSP version, distribution servers and a gateway server. Such computers in the DC console are visible in green, you can connect to them,
Released on [04-September-2023]
Fix: The release fixes the delegation mapping omission for client users, ensuring a smoother account setup process.
Shared Printer Addition Fails : The wrong diskette is in the drive. Insert %2 (Volume Serial Number: %3) into drive %1.
Has anyone ever gotten this error when trying to add a shared network printer? What might be the cause?
Deploying macOS 12 Monterey security updates on Silicon machines using Desktop Central
Hello everyone, Apple has introduced new security policies for Silicon machines that requires end-user authentication for installing security updates. You can refer to this link from the vendor for more details on the same. macOS 12 Monterey security
Sync Problem module from Service Desk with Analytics Plus
Analytics Plus Version 5260 Hello, Is there an option to synchronize the information from the problem ticket module with the analytics Plus. For our reports, we require that this information be updated every day.
M365 Manager Plus build 4539 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4539. Enhancement: The Subject column in Mail-based reports can now be filtered using additional conditions like Contains, Not Contains, Starts With, and Ends With.
M365 Security Plus build 4539 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4539. Issue Fixes: An issue in Scheduled Reports where technicians could view admin-created Audit, Alert, and Monitoring profiles while creating scheduled reports
Multi-line text box for service request resources
Is there a way to add a multi-line text box to a service request resource? I'm a bit disappointed that the resource field types don't match the additional field field types. Thanks.
Forwarding flow from Manage Engine OpManager to SIEM
Hi, is it possible to configure forwarding flow (NetFlow, or sflow) which we receiving from network device on Manage Engine OpManager to SIEM tool? Kind regards and thank you for answer.
ManageEngine - Using WildCard SSL Certificate when enabling trusted communication
Prior to enabling 'Trusted Communication', because there doesn't seem to be an easy way back. I'd like to know if using a *.domain.com SSL certificate, aka WildCard certificate will work without issue. The agents are already configured with: Server Name
Delegate approval on Service request
Dear ServiceDesk Team, I don't see the feature delegate approval service request to others user/technician when the approvers out office or need delegate approval process. Could please give us any idea to realize this ? Thanks & best regards.
Schedule Location path is not accessibleGiven location to scheduled reports is not accessible
Good afternoon! Version 14.5 of Build 14500 added the ability to save a scheduled report to a network folder, but it doesn't work! An error appears: "Schedule Location path is not accessibleGiven location to scheduled reports is not accessible". Tried
Arrange Request Format to match layout when filling out
Is there anyway to get a form to match its layout when filling out the form vs when reviewing it? I put fields in a layout in such a way that is easy to fill out the forms. But when reviewing the form, the fields are all out of order. Please see the attached
Exporting as PDF from Gantt Project
Hi, Team, When I try to export to PDF from Project Gantt view, the PDF doesn't show the information selected on the view. It also displays buttons and menus that shouldn't be printed. This was captured from your demo site: in attach, I'm sending the PDF
Help to activate license
Hi I am running A Service Desk Plus On premisses running on a Linux Virtual Machine and version 14.2 Build 14201 I need apply an NFR License on this installation. But when I try to install the license I received. I got two errors: - Reset Guest password
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14500 is released
Dear Users, Greetings for the day. We're happy to announce that ServiceDesk Plus MSP version 14.5 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk
Asset scanning
Why does this happen in SDP? The asset is in Endpoint Central and when I scan it in EC, the scan works no issue, but in SDP, when scanned:
Local admin account without admin rights | AD login suddenly stops working
Hello dear support team, I have the problem that the AD login suddenly no longer works. For each AD user comes the message that the user/password are wrong. We have not changed anything in the infrastructure. So I logged in with the local administrator
Password change failed error
Hello, When i try to use Change Password feature i get "Password change failed . Unable to change password. May be you are not authorized to perform this action" error for any Active Directory user thru Web Application. Users can change their password
Most efficient way to schedule multiple tickets
Greetings, As the topic suggests, we are seeking a solution to efficiently generate tickets for 3pm on weekdays throughout the week or month. Although we could utilize maintenance module, we require all tickets to be prepared in advance. This way, the
Task owner to be able to view the request details
Hello, Is there any possibility we can achieve the subject? so he can be able to view the associated request description. Regards.
Request for Report on Change Requests and its Tasks
I would like to generate a Report with the columns : a) Change ID b) Change Requester c) Change Title d) Change Stage e) Change Status f) Task Title g) Task Owner h) Task Status i) Change Implementer j) Change Reviewer Please note, we are using SQL server
IN and OUT traffic same
Dear experts, I have two interfaces on monitoring: G0/0/1 Tu1 (source G0/0/1) Tu1 - In-Out Traffic are different values Gi1/0/1 - In-Out Traffic same all time On both interfaces I use commands below: ip flow monitor MONITOR-1 input ip flow monitor MONITOR-1
Query to get Created Date changed info of the request
Version : OVER 14000 series DB : MSSQL OUTPUT : Query: SELECT "wo"."WORKORDERID" AS "Request ID", longtodate("wo"."CREATEDTIME") AS "Created Time", "cri"."FIRST_NAME" AS "Created By", "ti"."FIRST_NAME" AS "Support Rep", "qd"."QUEUENAME" AS "Group", "cd"."CATEGORYNAME"
BitLocker encryption status can we check workstation in the Asset Explorer workstation's.
BitLocker encryption status can we check workstation in the Asset Explorer workstation's. how many drive`s is BitLocker encrypted, can we cehck..?
Improve Technicians Access
When I set View permission on Technicians roles, all of them can see all of solutions. And this problem exists on their owned assets, Maintenances and reports. But ISMS department does not this accept vulnerabilities. and this is big Access issues. Please
Requester - Ticket Edit and Closure permissions
Hi, One of my non-IT teams who we are bringing on to ESM has advised that they need the Requester to be able to edit and close tickets. Please can you confirm if this is possible, and if yes what I need to configure to allow it. Many thanks, Lisa Build
How to delete sites?
We're using SDP 14303. How do we delete or mark sites as Inactive? When I go to Admin > Service Desk Configuration > Sites, I don't have any options to delete or inactivate a site. We have several old sites we no longer need.
Tasks filter not working in 14.3 Build 14305
Hello, recently I'v updated to 14305 and tasks filter stopped working. Drop down array right from the current filter name displays little empty white box.
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