[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Default PO Approvers set off Cost Centre Owner
Currently within the purchasing module, there does not seem to be a way you can automatically make the owner of a cost centre the defaut approver of the purchase being made. Due to human error it is possible for a person to enter the wrong cost centre from the drop down list, but then select the correct approver... It sometimes then occurs that as the manager/approver sees the request, they dont check the cost centre loaded against this and still approve the PO. This then affects what cost centre
NFC policy
Hello I am currently testing Manage Engine MDM product as an option for my company android devices. I have a problem with NFC policy on the latest version of ME MDM. Well obviously I can read on or write data on an empty NFC tag with my pixel 4a android
Dead Server
Is there a way to get the verification code from a dead Endpoint central to uninstall agents. Endpoint central on the bad server will not start.
Calculate form submission time
I need to calculate form submission times by users and technicians. Is it an achievable objective? P.S. Submission time may be translated to the time a new request template is opened, till the time it is submitted.
ADSelfService Plus' build 6304 now released with enhancements and issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6304. Enhancements Email server settings in the product now support Modern Mail Authentication. Cached credential update over VPNs can now be configured using a service
Update OpManager - Netflow service is gone
Hi, What's the correct procedure to update OpManager with the Firewall log and Netflow add-ins. Upgrading to the latest version removed the netflow service?
Why API Response of PMP is of "Content-Type:text/plain"?
Hi Marc, Greetings from Patch Manager Plus Support! Please be informed that we support the application/json format in Patch Manager Plus. We have conducted the test using the POSTMAN application, and we were able to parse the data in the desired application/json
Upcoming enhancements in custom domains , Zia
Dear Users, We are elated to announce the upcoming enhancements in custom domains , Zia .Below is a brief run-through of the same: Multiple Custom Domains You can now create multiple custom domains and associate them with specific help desk instances.
EC11 Inventory: how to return to search results?
Hello! In EC11 under Inventory->Software, let's say I use the magnifying glass on the top right to search for "Crowdstrike Windows Sensor". I get a list of all the versions discovered and number of installations. I drill into one of them to discover who
TFA with Microsoft Authenticator app
I am trying to setup users to be able to use the Microsoft Authenticator app. We would like to use push notifications to user phone but only looks like you can use a code to type in login screen at the moment. Does anyone know if this is available? We
Uninstall agent manually
What are the steps to properly uninstall the UEMS agent manually, since I am not able to in the console. The uninstall option fails on the console, and the uninstall option is not available on the device in the Control panel under programs.
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud
Help with Query Report on Solutions
Hi Team, Example: Parent Topic -> Topic -> Solution Below is a query report that I use today to obtain certain details re. the usage of our Solutions and I would like to add Parent Topic Name and whether the Solution is Private or Public. Is this possible?
Improvements in the tasks module
Hi, We want to make better use of the ticket tasks, so we are looking for some options that we have not found. Add additional fields (single line, pick list, multi select, multi line, numeric, Date, time, decimal etc). Edit the templates to remove or
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Multi-Select Request Field - Can't Search or Filter
Multi-select custom fields don't seem to be available in the advanced search, the custom view builder, or report filters. Is there a setting or anything I need to enable in the system to get these to show up? It seems rather pointless to have a custom
How define 2 Local Repository in Endpoint Central?
How define 2 Local Repository in Endpoint Central?
[SOLVED] Discovery > Agent Configuration not working
I've already opened a support ticket several weeks ago but I haven't received a response in almost 2 weeks. I will try posting here to see if I can get this issue resolved. Ticket Id #7959116 Service Desk Plus Version: 13.0 Build 13007 Endpoint Central
Ping to gateway
I had discovered the sophos firewall and meraki switches and i need to start ping to ill gateway if response is not there alert should come. I tried the wan monitoring but its only support on cisco device who have write community supported. Please help
Search feature not bringing back expected results
We are seeing an issue where Search feature not bringing back expected results. This is mostly searching using the Requests > Default Search where know tickets with know text do not show up in the search.
PMP ApiKey
If I generate an apiKey for a user and set the key to expire in 90 days, then in 30 days generate a new apiKey that expires in 90 days, is the first key still valid for the original 90 days or does it get invalidated when the second key is generated?
Elastic Search indices filling up the drive
Hello ! I have an issue with my Exchange Reporter plus installation. As the DB size is approx. 50 Gb, I found this morning that the elastic search indices (Exchange reporter plus \ Elastic Search \ data \ nodes \ 0 \ indices\ ) directory is growing up
Prevent the balloon notification from showing up?
How to Know If Your Child is Ready to Learn How to Sew When it comes to children and sewing skills, the very first question most parents want to know is “Is my child ready to learn how to sew?” This question even bothers those parents who sew themselves
Move ServiceDesk Plus to another server
Hello everyone, I have an on premise server running ServiceDesk Plus that was infected so I have to create a new one. (I detected an exploit file on the root folder of the tool). I have read differents kb on the official site, now I have the new server
Using Windows Security Metric as a Criteria for NAC
I wanted to test NAC on Endpoint Central and wanted to check to see if the computer has an antivirus installed and updated. I thought the easiest way to accomplish this is by checking Window's Security. Does anyone know how to check that?
Auto create new ticket based on checkbox submission
Hello everyone! I am fairly new to learning the in depth features that Manage Engine Service Desk Plus provides and I'm hoping you may be able to help me out with something I'm trying to accomplish! I am currently setting up a "New Hire Request" template using the "Resource Info" area to contain the fields, drop downs and check boxes. I have a resource setup as follows. "Hardware Needs: Laptop, Desktop, Desk Phone, Cell Phone". This is setup using check boxes. My question is... Is it possible to
[SDF-103120] Disable on hold scheduler
Hi, Can we please get a global option to disable the "On Hold Scheduler" that pops up whenever the request status changes to a status that stops the clock? We have set up field and form rules that in some cases automatically changes the status and this
Change in ACS SAML URL and Identifier(Entity ID) for ServiceDesk Plus Cloud customers in Canada DC.
Dear Customer, Greetings from ServiceDesk Plus Cloud support. This post is to notify that we will be enforcing a change in format to the ACS/Reply URL and Identifier(Entity ID) on Friday, the 25th August at 9:30 AM Canada Time. From that point onwards,the
[White paper] Conquer configuration management woes with OpManager's NCM add-on
By employing OpManager, you can adeptly supervise the realm of network monitoring, ensuring meticulous control. Yet, in today's intricate networking landscape, configurations hold a pivotal role, often regarded as the heartbeat of networks. This underscores
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Keywords \ tags for request templates- to ease search for end users
Add the ability for Requesters to search for the keywords on the requester portal and the templates will be suggested. As an app admin, I want to define templates per team and ease the search for the end user. The EU will type app name, and all the relevant
Add Created By and Created Date to all business rules, templates to ease admin work
when I need to sort or work with multiple changes on business rules and templates, I cannot know sometimes when I made the last change on the rule or disabled it.
Importing IP address details via CSV file to IPAM
Hello, I'm trying to migrate IP address data from our Access database over to IPAM. I'm doing so by moving the data into excel, adjusting the fields to reflect the correct values (Device Type specifically), matching the columns with that of IPAM's categories,
How to Associate Freemium License with SDP Cloud-based?
Hello, community, I recently received a freemium license for the SDP Cloud-based version, and I'm looking for guidance on how to properly associate this license with my account. I've searched through the documentation, but I couldn't find clear instructions
ManageEngine User Conference, Australia 2023
Hello folks, We're excited to invite you to our Australian User Conference in Sydney this year. Gather for a unique learning and networking experience during this two-day event. Place: Four Seasons Hotel Sydney, Australia Date: September 5-6, 2023 Why
Can't set closure rules based on support groups
Closure rules seem to be all or nothing. I would the option to be able to set closure rules based on support groups. For example, all Helpdesk Technicians should complete the woek log before being able to close their ticket. Apps Technicians do not need
Response SLA
Hello there, We are running Manage Engine Service Desk Plus 14.3 Build 14303. I would like to know if it's possible to set the initial response time clock to stop when a request goes to status "In Progress"? Without having to add any notes or work-logs.
My licensed Manage engine service desk Enterprise
I have a question regarding my ManageEngine Enterprise Edition licensed version. Could you please provide me with the details regarding the maximum number of users, technicians, and nodes that I am allowed to associate with the ManageEngine ServiceDesk
"My Approvals" Widget
Hello, Is it possible to add "My Approvals" Widget to the Self-Service Portal, where users (approvers) can view their pending approvals beside the main widgets; (My Summary, IT Announcement, My Assets) (SDPCloud Enterprise) Thank you. Ibrahim
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