Can you guys give us solution, when a ticket status is closed, all technician cannot change the status into Reopen, Inprogress or Resolved and only admin can change the ticket status, the requestor has to create new ticket if the is already closed
In our company there's a rule ticket thas has been closed status cannot be change status into (reopen, in progress, resolved), what we have found the parameter in admin menu is only reopen ticket and this parameter we've already activated