Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing report bundles for ServiceDesk Plus
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Report first worklog recorded in the ticket!
How can you report the first worklog recorded in the ticket, only the time of recording the first work log and its text is considered. Note: (Consider as first respond option is not selected in work logs)
SSO with LDAP authentication
Hi, 1. Can We enable SSO ? we are using standard edition with LDAP authentication? Environment Linux 14.0 Build 14003 MSSQL Rabbany
is AD authentication now working for non-windows?
is AD authentication now working for non-windows? previously, it was not available .........is it fixed now? we are using LDAP authentication instead but SSO is not possible so we are waiting AD authentication for non-windows. please share us the update
Auto-Close ticket 'Awaiting User Reply' in ServiceDesk Plus 14300+
I've attempted the method described here, but python keeps throwing errors even after installing needed modules (requests, xlrd) with pip. I used the files in Auto_Close_updated. Running on Windows Server 2022. Is there a more recent method I'm missing
who's got the silent WinRar uninstall?
looking to uninstall winrar from many computers in our environment. anyone have a script for this? Winrar was part of an OS image, not installed via Endpoint Central. thanks,
Query for PC's and attached Hardware
Would it be possible to get a query to pull the following information. Computer Name IP Address Last Successful Scan Date And then for each computer, I want to include the Monitor(s) that are hooked up to it and their "Monitor Type" and "Serial Number".
ManageEngine User Conference'23 - Australia
G'day Mates!! We're excited to invite you to our Australian User Conference in Sydney this year. Gather in Four Seasons Hotel Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations
Upgraded to new MSSQL Server and now SDP will NOT start - CRITICAL
Hi All - I'm having an issue upgrading to a new MSSQL Server. What I did was create a full backup from my 2008 instance and then restore that on 2019. I then ran the ChangeDBServer.bat and it said everything was successful. However, when SDP goes to start,
How to block a specific hardware alert
Hi there. I'm setting up Ops Manager to monitor my servers & switches. I am getting alerts from most of my Aruba switches because they don't have an optional second PSU installed. It shows as a fan fail fault which I would like to block. The only options
Moving server without backup
Good Morning, I have a server running ServiceDesk 14.2 build 14201. Ther are some serious issues with this server preventing me from upgrading the software. It's also preventing backups from working. I need to know how to copy the active database from
Linux AD Authentication
Hello, Just wondering if AD authentication is still on the road map for ServiceDesk Plus when installed on a linux platform? If so, is there an approximate ETA for this feature? Thanks, Chris
Unable to run the application after upgrading to Servicedesk Plus 14300
After upgrading from 13000 to 14300 the service cannot be started. After running ruh.sh file we get an error: "Application startup halted due to mismatch in java version. Please restart the server or contact support." How can I solve this problem?
ServiceDesk Plus 14000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Timer Actions for
Script to map picklist selections to category and sub categories.
I'm trying to find a way to map multiple picklist values to their respective categories and sub categories in bulk. Rather than creating form rules for each individual selection, I'm trying to write a script that will map these selections. var udf_char135
Trying to setup Enable Agent Server Trusted Communication
We are trying to setup Enable Agent Server Trusted Communication, we have a certificate installed to secure the web interface, which is working ok. When we choose Enable Agent Server Trusted Communication, it wants us the add a certificate, and just re-directs
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus [On-premises]
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Masterclass 2023 are now open! The focus of this episode will be on exploring how to effectively utilize automations in ServiceDesk Plus for important ITSM
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14306 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14306. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
M365 Manager Plus build 4538 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4538. Features: 2FA for Microsoft 365 technicians: 2FA can now be enabled for technician accounts that use Microsoft 365 authentication to log in to M365 Manager Plus.
M365 Security Plus build 4538 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4538. Features: 2FA for Microsoft 365 technicians: 2FA can now be enabled for technician accounts that use Microsoft 365 authentication to log in to M365 Security
Custom Group with appropriate nested Logic
I was trying to target a BIOS update towards Dell Workstations, but it appears that I'm having some challenge trying to capture the custom group due to the query's order logic. What I wanted was something along like: (1 or 2 or 3 or 4 or 5 or 6) and (7
Problemas para configurar tablet android 8.1 mTK-X20L
Buenas tardes. He formateado la tablet para hacer una configuración completa de dispositivos, pero la tablet inicia de inmediato al escritorio. Voy a google para poner la cuenta afw#memdm , pero me dice que no existe. No habrá otra manera de configurar
Patch Rolled Back on Rebboot
On more than one occasion, I've noticed that a machine will fail for patching. After some investigation, the error message states "patch installed successively, but rolled back on reboot". This doesn't happen for every system but it appears that it happens
Error during installation of 11.2.2325.14
Having issues when installing 11.2.2325.14. Complained about NGINX, then java and then rolled back and now I can't start my server.
No entran las solicitudes en ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
SFTP Backup files
Hello, Is it possible to backup network device and generate a file and sent it with a secure tranfer to a SFTP server (local) ? NCM and SFTP server will me the same server. Thanks
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
Device Showing DOWN but device is UP
My huawei switch showing down in opmanager after I click update status it showing UP. But for last 5 polls its showing down only.
Tray Icon Rebranding
Anyone else having an issue with the Tray Icon Rebranding not working? I had opened a ticket with support and they said it takes like 4 hours, but I've updated to the latest version of Endpoint Central (11.2.2315.16w) and our Icon Tray does not seem to
Query to get Request technician shared info
Version : 14305 DB : MSSQL / POSTGRES OUTPUT: Query: select Longtodate(wosh.SHARED_TIME) "Shared Date", wo.workorderid "Request ID", aaush.FIRST_NAME "Who Shared", aau.FIRST_NAME "Technician Shared To", wosh_comment.TECHNICIAN_COMMENTS "Comments" from
Profile Date format
Hi, Wasn't really sure where to post this, but we use SDCloud, I'd like to change the date format to be DD/MM/YYYY for all requestors & technicians. I know you do this in the Zoho Profile - Personalise section, but I want to do it globally for all users.
Minimum Permissions
what is the minimum permission required for the service user to integrate MDM with on-premise active directory.
Sender name on outgoing emails
Hi, Under Admin -> Mail server settings -> outgoing, I can specify the Sender name. But is it possible to have the sender name to be the name of the technician replying/forwarding an email, but the email address to be the system address (the one being picked up by SDP+)? BR Peder
Notification rule
The "Notification technician of associated service request when items in a purchase order are received" is not working. See attachment to view the two items (partially and received) which are not working.
Barcode fields
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
Register users through enrollment email
Hi, Does anyone has idea about how to add users through enrollment mail or a form to register themselves through website? Thank you in advance
Solutions Visibility
Hi all, We need to make the Solutions visibility from Private to Public in SDP Solutions Module (refer attached). Please assist asap. Thank you in advance!!
[SD-93308,SD-107873] 'Draft saved' popup interrupts composition
This is a minor issue, but I thought I'd report it as it's something I think could be easily fixed. I'm composing a reply to a ticket, and I'm in the middle of typing when suddently a popup appears in the middle of the compose window saying 'Draft saved'.
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