Need a Cancel button for request sub tasks
In the list of tasks attached to a request, we can quickly select some and click the Close button when they're completed. We often have some tasks left that are inapplicable, so we mark them as canceled instead. To do that, we have to open each one, change
Need to hide groups from template
I have numerous groups used for backlog and would like to hide them from the default request template. Example say there is Network WIP and Network Backlog. I only want Network WIP to show as an option in the list on default request / incident. Can I
Windows Domain Scan
It's been 5 months since my Asset Explorer has been able to run a windows domain scan. I opened a case and no one replies. I have tried removing/readding the domain scan, editing information, adding it back with no luck. Does anyone have a trick or workaround
SB-Portal Updates Download Status not shown
Greetings! We've noticed the new feature to publish Updates to the Users SB-Portal, this is a great addition! Unfortunately the button "Download only" does not show the Download Status in the SB-Portal after the Patches are downloaded. It is just empty.
LogicMonitor Integration
Has anyone done any integration work with ServiceDesk Plus and LogicMonitor?
License Windows Server 2019 with Core Metric
Greetings Desktop Central Team, I'd like to ask how to correctly add the license for Windows Server Datacenter and Standard, which are licensed by Core Metric. I added the License with "Core Metric", but the License Overview is calculating the compliance
Couldn't delete the original copy of HomeFolder.
Hi folks. I'm trying to move home folders to a new folder, but get the following message; Successfully moved the home folder.Couldn't delete the original copy of HomeFolder. Does anyone know what would cause this? The home folders do copy to the new location.
Using variables in the home folder in a user creation template
So we're new to ADManager and we're in the process of building out our templates, and it's going well, we just have one question regarding home folder management. Because of the number of users we have a structure of \\server\share\(first letter of login)\username
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
SD+ Cloud having Internal issues today 8/17/23?
dozens of our technicians are reporting site errors within ServiceDesk Plus cloud this morning. Is there an outage or issue happening?
Deleting an Account from SDP-MSP
Hi Team, I want to delete some old accounts, would you be able to provide me any steps for the same? In addition, please can you let me know what will happen to the Requests, Changes, Problems, Requester, will it also get deleted from system? Please also let me know if there is a way I can disable an Account for time being? We are using ME SDP-MSP 9.0 Build 9009 with MS SQL Thank you, Rohit Pol Amicus ITS
Inline request merge history shows as "undefined"
Hello, Since a couple of months (and ServiceDesk Plus versions) ago, around 70% of all our inline request merge history entries show as "undefined" for both the technician and timestamp: This problem does not affect the dedicated History tab for any request,
Servicedesk Plus: Problem restoring data in a new server
Hello! We're trying to restore our SDP on a new pre-production server for now. Both SDP Builds ( old server and new server) are the same: 13012 The backup process in the production server finish with no problems. But when we launch the restoredata process
Dynamic Approval in SDP Cloud
Use case: Users requesting access to software or SaaS applications require approval from their reporting manager, as well as the owner of the application. The stage I approver will always be the requester reporting manager, so that isn't a problem. The
Edit exchange server
Hey there, just migrated our infrastructure to new (on-prem) exchange Server. Where can I change the Exchange Server IP in AD Manager plus? Thanks!
How do macroeconomic conditions shape the technology decision of businesses?
Hello all, In times of economic uncertainty, businesses first review their expenses, with a particular focus on technology spending. This covers the costs associated with procuring and maintaining their IT infrastructure, including hardware, software,
Syslog viewer doesn't work
Dear experts, I have Cisco switch with enabled Change Detection (it is works), means that syslog works But when I try to catch syslog messages via Syslog Viewer - nothing, empty list Could you please advise if there is something required to be configured
Webhook problem.
Hi.- I doing some research to send the information recopiled on "Create Single User" template via webhook to azure Automation account. The final porpouse is created a RPA to fill this values on another webpage. The problems is when i doing a test, webhook
NTFS Permissions Report Issue
We run several reports from ADManager for our own internal audit needs. One particular report that we run on a schedule is for reviewing NTFS permissions on 3 folders. Recently, the PDF report that gets emailed to the person who reviews it has been unable
Notification Profile no longer working
The notification profile I have configured for "Deleted Users" is no longer working since updating to Build 7202. This did work in the previous build. We're supposed to get an email with a PDF attachment informing us when a user account is deleted. I've
[SOLVED] invalid value specified for the parameter incomingEwsUrl
Hi recently Gmail forces to change tha password for the account. and when I tryed to update the new password in SDP incoming setup i get this error. SDP version 13007 the mail server is Gmail this was working fine before upgrading to lastest version.
Raw netflow data
Hello to all! Can someone explain, how can I add my raw netflow data to ME Netflow Analyzer?
Request tab links could show a count of their content, eg Tasks
I think it would be helpful if the "tab" links in a request gave some indication of whether they have any content. Eg Tasks, Checklists, Reminders, Approvals and Worklog could show a count of the number of items in them. For example, if there were 7 subtasks,
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
Need assistance in identifying
Teaching Sewing to Children: When and How to Start If you’re a parent and a sewist, there is a high chance that your child has started showing interest in your sewing projects. Undeniably, teaching sewing to children can be a fun and bonding experience
How to populate user names in a request additional field (ESM)
Hi I need to populate a request additional field in and ESM instance with all users imported from AD which are not even the users of the current instance. Please advise me how to achieve this objective.
ADSSP request workflow with ADMP
Good day, having an issue with my ADSSP and ADMP integration. I have ADSSP configured for workflow when staff request to be added to groups. I have added a group as Requestor in ADMP with the appropriate role. When someone in the group that has not logged
Gina installation error
I've been having a problem for a few days with GINA installation. In log file i have this errors: ErrorMessage :: Couldn't turn off echo to hide password chars..Couldn't connect to \\K517\ADMIN$.The network path was not found.... com.adventnet.sym.adsm.common.server.NativeException
Errors creating and renaming Android Profiles
Anyone else having issues in he past week with renaming/saving profiles? I've tracked down in my account that if i create a new profile, save&publish it without making changes and then try and rename it, i get an error and the profile becomes corrupted
Schedule Dates Without Specifying a Time
When scheduling a begin or end date usually for a Change, it's burden to require users to select a time too. Especially down to the minute. That level of granularity is not usually needed. Maybe there could be an option to default to no time, or rather
ADAudit is not capturing event ID 4769
Hello, tell me how the problem was solved when events 4769 do not fall into the database? Events on domain controllers are present, the settings are similar to the topic: https://pitstop.manageengine.com/portal/en/community/topic/adaudit-is-not-capturing-event-id-4769
Add more fields to the user creation notification report
Hi Is it possible to add more fields to the 'User Creation Notification Report'? We would like to use this report to create a helpdesk ticket to provide hardware, so we're using a few custom attributes in our user creation proces. It would be great if these custom attributes could be included in the report that is sent when the users are created. Any help would be greatly appreciated. Thank you. Thomas
Client Request Rate Limit/Suspicious Activity Alerts
I wanted to see if it is possible to export out the Suspicious Activity Alerts in regards to the Client Request Rate Limit. From what I can see, we can only view that by selecting List of all Suspicious Activity under General>Security Settings>Advan
Report to show ticket count history for specific technicians.
I need a report that shows me the count for tickets resolved by specific engineers between certain dates in a table format. Is this possible?
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