SDP Ticket to ADM Automation?
Hello, Is there a way to create a trigger for an onboarding/offboarding automation from an SDP ticket? For example, if a user submits an offboarding ticket in SDP, it will trigger the offboarding automation created in ADM. That, or have a technician manually
Ideas to Improve SDP
1-Change management form design is very poor, and it is not user-friendly; This form builder is very basic, and it would be better if it is similar to the request/incident management form builder. Several SDP versions have been released, but the problem
Logging password changes
Hello. I am now required to change our local SDP Administrator password annually and show the auditors when it was changed. They'd also like us to monitor changes to technician roles (to see if I add anyone to SDAdmin or not). Does anyone know what log(s)
ServiceDesk Plus 14500 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14500 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Change Module Enhancements
PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
Secret question changed after update 6303
Hello friends, I have a problem that may also be happening to you. After installing update 6303, we started receiving reports from users saying that one of their secret questions for using MFA was not the one they had originally defined. They indicated
Heavy Disk Usage
Hello there, We are facing problems with a huge disk usage of Log360. It's at the same machine with Eventlog Analyzer. Host machine is Windows server. We are looking for a way to purge the data or shrink it or ... . No helpful option in general setting
Need to restart failed service
We have a problem where sysmain fails to start after some of our Win2019 servers reboot. It can happen on pretty much any of them. Scheduled reboots happen in the middle of the night, by the time I come in the service is happy to start so it's probably
Report to show tickets open vs closed
Is there a way to report on tickets received (open), versus tickets closed daily or weekly for individual support groups? We are currently using SDP 9.0 Build 9017 and the Database is MS SQL. Thanks, Robert
Folder name change
A folder name may have been changed in the last few months. It's an active server. The folder is currently named 'm'. There are files within this folder that go back a few years. How would I go about learning if it was formerly named something else and
Desktop central agent logfile
Hi, the agent create a lot of logfile on the users hard drive. How can i prevent the creation of logfile? Regards Rainer
How to calculate my current events per second?
How to calculate my current events per second?
ELA having more than 20 ms
ESX PROD My ELA server is very slow and I am trying to understand why.
How to alert on a server reboot?
Is there any method available that will send an alert for a server reboot? Often a server will reboot faster than the polling can determine that it is down.
Fatal Error during software push
Hello, I've been trying to push Tenable.io to just a single laptop for testing purposes. The thing with Tenable is that I also must run a command after the agent is installed in order to connect that device to our Tenable server. I've made a package in
SLA escalation e-mail | Not working.
We are trying to send email notifications to our technicians for when a ticket SLA is violated. I can see there's an option for it in Automation - Notification Rules, but it is not working as it should.
Lazarus Group exploits ManageEngine vulnerability to deploy QuiteRAT
Hi ALL Dear @manageengineteam Do you know about this https://blog.talosintelligence.com/lazarus-quiterat/ ?
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
Another key is configured for this DC already.Delete the key from the Product and try again.
I reinstalled the password sync agent on domain controller and now service will not start. below is error. I'm not sure where and what it wants me to delete. The error below is fromt the Service_Exceptions file, after trying to start the service. [4/20/2023
Exchange Reporter Plus build 5712 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5712. Enhancement: Exchange Server Content Search feature will no longer require a mailbox-enabled service account for data collection. Issue Fixes: An issue
What is new at AssetExplorer 7
What is new at AssetExplorer 7
User does not have this permission version 14306
Hi Team, We have upgraded to version 14306 from 14102 and are encountering issues with the scripts. We are adding a first response note based on specific criteria, copying the title to tasks from the request, and updating the task description from the
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Default PO Approvers set off Cost Centre Owner
Currently within the purchasing module, there does not seem to be a way you can automatically make the owner of a cost centre the defaut approver of the purchase being made. Due to human error it is possible for a person to enter the wrong cost centre from the drop down list, but then select the correct approver... It sometimes then occurs that as the manager/approver sees the request, they dont check the cost centre loaded against this and still approve the PO. This then affects what cost centre
NFC policy
Hello I am currently testing Manage Engine MDM product as an option for my company android devices. I have a problem with NFC policy on the latest version of ME MDM. Well obviously I can read on or write data on an empty NFC tag with my pixel 4a android
Dead Server
Is there a way to get the verification code from a dead Endpoint central to uninstall agents. Endpoint central on the bad server will not start.
Calculate form submission time
I need to calculate form submission times by users and technicians. Is it an achievable objective? P.S. Submission time may be translated to the time a new request template is opened, till the time it is submitted.
ADSelfService Plus' build 6304 now released with enhancements and issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6304. Enhancements Email server settings in the product now support Modern Mail Authentication. Cached credential update over VPNs can now be configured using a service
Update OpManager - Netflow service is gone
Hi, What's the correct procedure to update OpManager with the Firewall log and Netflow add-ins. Upgrading to the latest version removed the netflow service?
Why API Response of PMP is of "Content-Type:text/plain"?
Hi Marc, Greetings from Patch Manager Plus Support! Please be informed that we support the application/json format in Patch Manager Plus. We have conducted the test using the POSTMAN application, and we were able to parse the data in the desired application/json
Upcoming enhancements in custom domains , Zia
Dear Users, We are elated to announce the upcoming enhancements in custom domains , Zia .Below is a brief run-through of the same: Multiple Custom Domains You can now create multiple custom domains and associate them with specific help desk instances.
EC11 Inventory: how to return to search results?
Hello! In EC11 under Inventory->Software, let's say I use the magnifying glass on the top right to search for "Crowdstrike Windows Sensor". I get a list of all the versions discovered and number of installations. I drill into one of them to discover who
TFA with Microsoft Authenticator app
I am trying to setup users to be able to use the Microsoft Authenticator app. We would like to use push notifications to user phone but only looks like you can use a code to type in login screen at the moment. Does anyone know if this is available? We
Uninstall agent manually
What are the steps to properly uninstall the UEMS agent manually, since I am not able to in the console. The uninstall option fails on the console, and the uninstall option is not available on the device in the Control panel under programs.
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud
Help with Query Report on Solutions
Hi Team, Example: Parent Topic -> Topic -> Solution Below is a query report that I use today to obtain certain details re. the usage of our Solutions and I would like to add Parent Topic Name and whether the Solution is Private or Public. Is this possible?
Improvements in the tasks module
Hi, We want to make better use of the ticket tasks, so we are looking for some options that we have not found. Add additional fields (single line, pick list, multi select, multi line, numeric, Date, time, decimal etc). Edit the templates to remove or
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Multi-Select Request Field - Can't Search or Filter
Multi-select custom fields don't seem to be available in the advanced search, the custom view builder, or report filters. Is there a setting or anything I need to enable in the system to get these to show up? It seems rather pointless to have a custom
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