Dear Users,

We are elated to announce the upcoming enhancements in Settings and Maintenance. Below is a brief run-through of the same:

Setup 

Auto Close and Reopen Requests using Zia AIr

User Groups Enhancements

• Technicians can set filters for user groups based on User Additional Fields and Organization Roles criteria.

• While configuring criteria, technicians can use the > icon to access the sub-fields under a particular field.

• The Setup icon is added to the list view and can be used to edit or delete user groups.

Technician Availability Settings Enhancement

You can now use the following three settings to mark a technician’s availability.

• Set by technician
• Set by system
• Set by system, but technician can modify

Technician Auto Assign Enhancements - Auto assign requests only to technicians who are online.

Maintenance

Maintenance for Changes

• Maintenance module can now be used to schedule changes periodically. Changes can be scheduled daily, weekly, monthly, periodically, or just once.

Maintenance Enhancements

• Maintenance filter drop-down is now replaced as States filter drop-down. You can filter maintenances based on the following state filters: Active, Suspended, Completed, and All States.

• Global search allows you to search through request maintenances and change maintenances.

• Row Color Settings - Define color codes for the maintenance list view or template view using the Row Color Settings icon

• Calendar View

Import Data: Import request maintenances and change maintenances from Setup > Data Administration > Import Data.

Reports: Generate custom reports for request maintenances and change maintenances.

Maintenance Roles:Added advanced permission options to define roles for maintenance. 

Changes Enhancements

• In the Changes module, a new filter Changes from Maintenance is added to the Changes filter drop-down. 

• A new field Maintenance is added to the Column Chooser. Changes created via maintenance will be marked as Yes and clicking on Yes will redirect you to the change maintenance details page.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

For more information , kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud