ManageEngine ServiceDesk Plus MSP 2023 Update

ManageEngine ServiceDesk Plus MSP 2023 Update

Dear Valued Customers,

Greetings for the day.

As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited about the possibilities that lie ahead and the opportunity to continue serving you.We sincerely appreciate the trust you have placed in us, and we look forward to strengthening our relationship even further in the coming months.

In the spirit of new beginnings, we have exciting plans and developments in store to enhance your experience with our application. Your feedback has been invaluable, and we are committed to exceeding your expectations in every way.

As we reflect on the past 12 months, it's with great pride and gratitude that we share some key highlights and updates on our journey together. In our commitment to delivering excellence, we've dedicated ourselves to enhancing your experience with our application.

Application Enhancements:

Throughout the year, we've introduced several features, bolstered our security layers, and diligently addressed any bugs in our application. Our tireless efforts have not only elevated the user experience but have also brought us to a significant milestone. We're thrilled to announce that we are now on par with our flagship application, ServiceDesk. This achievement not only validates our progress but also lays the foundation for even more robust features in the future. Please refer to the features released till 14610 from here.

New Features and Premium Support:

In addition to our existing offerings, we proudly rolled out Premium Support in 2023, and we're delighted to see users embracing and benefiting from it. We've also introduced chat support to facilitate more effective communication. Your feedback is crucial to us, so if there are any areas we might have missed, please feel free to reach out to We are dedicated to finding solutions and continuously improving your experience.

Support Policy Update:

With the release of our latest version - 14.6 (Build - 14610), we want to inform you of an important support policy update. Moving forward, we will be discontinuing support for versions below the 14.0 series. While we understand that some users may still be on older versions, we strongly encourage everyone to upgrade to the latest version. This ensures not only access to the most advanced features but also enhances security and overall performance. Your understanding and cooperation in this matter are highly appreciated.

Thank you for being an integral part of our community. We are excited about the upcoming year and the array of exciting features that await. Here's to a successful and prosperous 2024!


Head of Service Delivery
ManageEngine ServiceDesk Plus MSP Team

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