We are currently using version 8.0.0 Build 8016 of ServiceDesk plus and would like to setup an auto-close rule to close any requests that have been in the state of 'Waiting User' with no updates for 20 days.

 

Is this possible?

 

We can see the request closing rules but must be missing something obvious if we are able to set a counter on the waiting user time.

 

Sorry if this a silly question.

 

Any help or pointers would be great

 

Best regards

 

Paul