Onhold Status with Tiimer Set
Is there a way for a notification to be sent to the technician when the status of a ticket reaches the end of the timer set for the Onhold status. When the timer runs out and the status is changed to open, we would like for the technician to get notified that the ticket is open.
Topic Participants
Tim Crosby
ServiceDesk Plus
GiovanniDegrassi
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