8.0 Technician Drop Down Blank
Appears to be the same issue that happened when 7.6 came out, in the "Requests > Edit Requests" page the Technician drop down is blank in IE 8. This issue isn't happening in Chrome or Firefox. Here's the post from 7.6 with this issue https://forums.manageengine.com/#topic/49000003738480
E-mail Spam Filter
Seems that the Spam Filter isn't working the way it used to... While new calls aren't being created, existing tickets are being updated. This means that Auto Responders and Out of Office mails are updating tickets when we wouldn't want them to. This can cause a problem with looping!!!
Mail enable contact
Hi Guys, I have received a request to create a large number of AD contacts and I would like to use ADManager Plus. The bulk import option works well but I cant seem to find a option to mail enable the contact? Any help would be greatly appreciated. Kind Regards, Matt
SDP 8.0 Firefox Compatibility
SDP 8 Doesn't look right in FF 3.6.12. Looks fine in IE8 but not FF which has been fine up until 5 minutes ago when I upgraded. See attached screen snips for confirmation
SD+ V8.0 Reply problem
When a user replies to a notificationmail, SD+V8.0 creates a new request in stead of a new item under requester conversations. This is a urgent and important problem. Best regards MF
Change IP address of a device
Hi, I have in our Op Manager devices added using IP address (switches, routers, UPS, access points, routers, etc.). Some of these have no DNS record. I have changed the IP address of a switch. I have replicated the change in Op Manager and now i get the "Unable to fetch managed object details for the object: new IP address". How can i manage this change in Op Manager? I have seen that in version 6 the recomendation was to delete the device and added it back. This means losing all customization: i
change color for Contacts portal
When will it be possible to change the color of the customer portal (contacts). I hope this is for 7.7?
ServiceDesk 8 - Home TAB Missing Graphs
Sorry if I'm being vague but on previous versions when I would start ServiceDesk the Home Page would display a graph with the number of requests completed for either the week, last week, month etc... and I can't see it on the new version 8... Is it hiding somwhere - dashboard has some indicators but not for the day the user is processing Thanks in advance jason
Cisco ONS 15454 traps show as unsolicited
I am trying to monitor our Cisco ONS 15454. I am receiving the traps, but they are showing up as unsolicited. I have loaded the MIB's that came with our Cisco. Any advice?
Automated Billing
Hi, We are already aware that you can create a pre-scheduled request; now is it possible to include a time-entry with such a request? Example: We create a pre-scheduled request to check 4 servers; such a request occurs every month; can we automate billing by including 4 hours support inside the request? Jon
Interface Utilization tab problem
Hi! Here is speed graph: Volume Speed Utilization Packets Capacity Planning Report Start Time : 2010-11-02 07:48 End Time : 2010-11-02 08:48 Data Points : 1 5 15 Minute(s) Average Category Total Max Min Avg Standard Deviation 95th Percentile IN 672.62 MB 11.92 Mbps 231.06 Kbps 1.47 Mbps 2.01 Mbps 6.06 Mbps OUT 3.19 GB 11.42 Mbps 4.74 Mbps 6.98 Mbps 1.55 Mbps 10.0 Mbps But then I click on utilization tab no information is displayed Can you help me? Mikhail
8.0 Upgrade Show Stopper.
When you upgrade to 8.0 you lose all approved and pending approval data. I have just put in a support request to SDP support, but no response yet.
Deploying software issue.
Hello, I use the Desktop Central 7 central on a small network I manage remotely. Recently I've been running into a weird issue when deploying software. I would create a package and deploy to a computer. When the installation window appears it doesnt appear correctly as I can't select any options via the interface. Now when I open that same package from a network share the software opens correctly and it shows the options. I attached a Document to show you what I am talking about. Figure 1 shows AVG
Data missing in Dashboards
Data in the dashboard charts for Last N Hours are all not displaying data from Midnight of October 31 until the current time if they extend into October 31'st. I can edit any of the individual widgets to show only 6 hours and it will display data for the 6 hours, but if I do 12 hrs, the data in the chart stops at midnight. We have the widgets set for Last 24 hours and we are seeing nothing past Midnight. I can also view data with no issues if I view the report from the device. This just started
Windows Monitoring Event Log disable ?
Is it possible to disable/turn off Event Log monitoring after you have enabled it under a particular Windows monitor ? Don't want to delete the monitor and re-create it again. regards dub
When can we track consumables?
I'd like to be able to track printer consumables (toner and ink). Is this possible with version 7.5?
Restore from backup
Hello - We are moving our ServiceDesk Plus to a new server. We have created the backup file, installed ServiceDesk on the new server, and are attempting to restore the data. When we do it is giving us "Access is denied" errors. Any ideas what to check first? Thank you, -Ashley @ Tessenderlo Kerley
Exclude specific OU's?
I see in SDP there is a way to exclude OU's from all scanning, but i need to do the same with ADmanager Plus and i can't seem to find where i would do that at. Is that functionality available?
ADManager Plus 5.0 Build 5000 Released
Hello Everyone!! We, at ManageEngine ADSolutions, are excited to inform you that we've reached yet another milestone! With great pleasure, we announce the general availability of ManageEngine ADManager Plus 5.0 Build 5000 for immediate download! It would surely be an understatement to call this release, a mere 'enhancement' from the previous build 4412!! At this happy juncture of a version change, ADManager Plus extends its gamut of services: Now ADManager Plus includes an integrated ticket-based
Dell Powerconnect Switches
Is there anyone out there that is using Dell Powerconnect switches and Op Manager? I have a Powerconnect 6248 Stack and 2 powerconnect 2848 switches and wouldl like to monitor them inside OP Manager. I currently have them discovered and SNMP is working correctly, but I would like to monitor some other things like CPU, Memory, Fans Power Supplies etc. Can anyone lend a hand? I cannot seem to get the hang of SNMP, MIBs and OIDs. It is very confusing, I downloaded the MIBs from Dell and they are in
Some of the Standard Widgets displaying "No Data Available"
[I changed the topic type to Problem, because it is a problem] OpManager 8721 Some of the standard widgets appearing on the snapshot page of my routers and switches are showing "No Data Available", even after several days. Those are mostly CPU Utilization, Memory Utilization, Temperature and Backplane Utilization. The various Performance Monitors are correctly delivering the data, which means that the SNMP access is essentially OK. Now, my specific question is the following: how do I find out what
Rogue ESX Host in "Virtual Devices"
We have a rogue ESX host and 11 VMs which we have been unable to remove. This is stopping any new ESX hosts from being picked up once added to Virtual Device. How do we remove this Host ? Thanks Jason
Creating Business views
Hi, I am trying to make a business view made up from about 40 devices. when I edit the business view, all devices appear in the squared area; upon saving, they all shift right - quite a lot. I don't fully understand the role of background image ( technically only ) - if i will will use a custom png file - like world.png ( but with increased size so that it will accommodate more devices ) - is that a valid scenario? it has obviously something to do with the image - but i don't want to screw anything
IBM AIX Query
Hi Team Is it possible to use any other Access to IBM AIX Servers for getting the CPU/Memory and DISK. We know that we have to use 'root' access but unfortunately, one of our customers - CIMB Bank has restrictions for using 'root' account in our OpManager tool. Is there any workaround or any other option, we can do to resolve this ? regards Isaac ME Tech
Problem with Exchange Health Monitor
After inserting values in Health Monitor in settings i get this message. "Failed to display values: Additional non-parsable characters are at the end of the string. I have tested on two different computers, same result. Any ideas?
Failure SDP 8.0 Upgrade
We have come across a major issue after trying to upgrade our SDP installation from build 7611 to version 8. The installation failed at about 98%, but I have been unable to roll the installation back and restore any of our data from the backup file. The front end of the application is saying that it is at version 8 which means that after following the procedure to roll back, the database thinks it is at version 8 so it won't allow me to restore the backup file as it is a version 7611 database. I
Services down alert
Hi, For last 2 days we are getting alerts from app manager that "service in our servers are down(Apache & Tomcat)", but checking the servers all services are up and running. To confirm the same we have checked even the servers logs all shows requested URLs are served to the clients successfully. My concern is as below 1. How can alerts can be triggered when the services are up and running? 2. We have checked whether app manager installed server has a network issue, But no issue in network. Since
alerts shows group monitor when it's disabled on the widget config.
Hi, I created a dashboard with the top 10 alerts of all servers. I want to exclude all group and subgroups alerts on my widget and let only HOSTS's alerts. My config is attached on images. regards Israel.
Appmanager database question
We have a customized application that pulls in monitoring information, namely the current status of the monitors, from the appmanager database. I have been pulling from the alert table, but after adding new monitors i discovered that this table is not updated immediately. Which tables can I get this information from?
backup restore test
We want to test a restore on another machine. Her I want to install the software and restore the production back-up. Is this possible and what are the consequenties? TIA Rene
AppManager MySQL on Windows 2008 does not shutdown with 'net stop <AppMan service>'
Hey Folks, When we shutdown Applications Manager using the services.mmc or 'net stop' command, the mysqld-nt process keeps running. The only way we can stop it is to either kill the process via task manager (not recommended) or run 'shutdownApplicationManager.bat -force' We've found this is an issue with Applications Manager on Windows when there's over about 200 monitors. It's annoying but not the end of the world.. except now that we come to best practices that recommends we restart the applications
PerfMon
How can I have Application Manager extract information from IIS PerfMon? I have snmp on and that shows me all system related stats but is not showing me any IIS related stats. Thank you. Ketan
enable and disable templates
Hi team, Some of the templates we use we only use those from time to time. For example we have a template which we use for employees to sign up for various type of activities we organize for employees. It would be great if this template could be hidden for users when not in use and pulled out from the template library when needed. When creating a template it would be great if possible to categorize them and tag them and perhaps like in announcement to write valid dates for the template before placed
Push functionality
Hi. Do desktop central have any form of push functionality? I want to be able to deploy new software to certain computers immediately without having to wait for the refresh interval
How the 8.0 Release went and how it could have gone
Finally there is light at the end of the tunnel and version 8 has arrived. How this release went: 6th May - Release will be in June - 4 months off 14th June - Beta end of Month - 2 Weeks off 14th June - Release end of July - 3 months off 24th June - +1 Week for Beta - 1 week off 10th July - early access to Beta 28th July - Beta upgrade possible 05th August - Release by month end. - 2 months off 28th August - Release in two weeks - 1.5 months off 08th September - Release end of September - 1 month
ServiceDesk Plus 8.0 Released...
Dear Users, ServiceDesk Plus 8.0 got released. Please refer to the below link for more details about the release notification. https://forums.manageengine.com/#Topic/49000004453084 Thanks & Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Adding Multiple Products Under One Contract. & Pushing POs To The Contracts Tab
As we have begun adding Contracts and Purchase Orders we have encountered a few issues. One would be that many of our Contracts refer to liscenses that cover multiple pieces of software, which in turn is difficult to add them as one contract in the current SDP system. Could this be made simpler. We also considered using the PO tab to add these existing contracts as POs to simplify things because of the "add new product" feature. Upon doing this I found as opposed to our old system, you cannot move
Alerts generated emails are delayed for several hours before being sent.
Event log Analyzer is setup to monitor the Windows Application event log on 3 servers. I have created alerts to send emails about the backups running on the servers. The Logs appear on the Analyzer at the same time they're recorded on the servers. But the Alerts do not send the email for several hours. I have attached an example email showing the difference in time; the log appeared at 00:47 - but the email wasn't sent for nearly 21hours! The PC running analyzer is on the same domain as the
TimeSpent Report
Hi Can someone help me out, I want to run a report which shows me a list of requests and a cumulative total of time spent from the work log, even if there is no worklog entry. The reason we want to use the work log, is that this is a more accurate time of how much time we actually spend on a case, as our technicians may not be able to get access to the system to place requests on hold etc. and when they get the opportunity, they go back in an fill in the work log. Is there any way to run this report
sort on installed software
for some reason I thought the ability to sort "Installed" (number of installations) would be included in 8.0. I could be wrong on this. But this has been a requested feature since SD 6. Is there any chance of this feature ever getting implemented It really would be nice to sort on this. Sometimes we really have a lot of turn over when it comes workstations and therefor a lot of orphaned software installs or those with a 0 count. please please please please implement this.
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