do not create new requests via email
is there a way to prevent
new requests from being created when users send email? I only want new tickets to be created via the web form or by the technicians. I want to maintain the ability for email updates to existing requests.
The point to this is to either call the help desk or submit through the browser as usually customers do not provide enough detail in email submissions.
The point to this is to either call the help desk or submit through the browser as usually customers do not provide enough detail in email submissions.