We could really use a an indicator in the resolution screen that indicates there are notes on the main request screen. Currenlty, if one jumps straight to the resolution, they may not see there are notes and either close the request when they really should not as somebody put notes with instructions, or they may not see that something has already been tried in the notes, and they waste their time. I think it would be easy and beneficial to put the Notes link on the resolution page, or move the display of the notes to the resolution page.

Thanks for your consideration.