Fix for issues related Graphs in Desktop Central.

Hi Team

Greetings.

Recently we found some issues related Graphs shown for the status update with some exception like shown below

/jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname>

Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter.

1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop Central -> Stop Desktop Central)
2. Delete the folders under "localhost" (%Program Files%\DesktopCentral_Server\work\Catalina\localhost)
3. Start the Desktop Central Server service(Services.msc or Start->Programs->ManageEngine Desktop Central->Start Desktop Central)
4. Open a new browser and open the Desktop Central web console to check the exception message occurs.
5. Please clear the browser cache to complete the process.

Please contact support for further assistance on this.

Regards,

-----
R. Romanus Prabhu
Lead Technical Consultant
Windows Desktop Management Solution
Direct : +1 925 965 6478
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

Email : desktopcentral-support@manageengine.com
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