Replies from requester open a new ticket
Any replies from a requester (me in this case) to mails sent from SDP are opening new tickets and are not being linked to the existing request.
The reply from SDP includes [Request ID: ##$RequestId##] in the subject line (which parses to the correct request ID), email commands are enabled with ## as the delimiter and @@ as the trigger for email commands.
Am I going wrong somewhere, or does this need fixing??
Build 8004, MSSQL on Windows 2003.
The reply from SDP includes [Request ID: ##$RequestId##] in the subject line (which parses to the correct request ID), email commands are enabled with ## as the delimiter and @@ as the trigger for email commands.
Am I going wrong somewhere, or does this need fixing??
Build 8004, MSSQL on Windows 2003.
Topic Participants
david.ferguson
ServiceDesk Plus
Richard Archer
Adam Archer