Hi,

I have gone through all the features in service catalog and i have the below queries which need to be clarified:

1. Whenever the request is raised through service catalog it should not be assigned to the technician without approval from the Department Head. It is not assigned to the technician when i go inside the request and try to assign it by editing the request details, it gives me a warning but it gets assigned to the technician when i try it from the outside of the request i.e. from the request page if i tick the request and try to assign it to the technician it gets assigned to the technician without any warning. Attached are the screenshots for your reference.

2.If suppose we have a feature in service catalog and still the user raises a request which feature is provided in service catalog through request then that request will not go for approval so is it possible that even if a user raises a request through request tab then that too should be submitted for approval or a user should not be able to log view the request tab instead he should only log a request through service catalog.

Regards,

Amandeep S. Deol