New Feature Series - 3 :: Firewall Analyzer 7 - All New Security Audit and Configuration Analysis Report
Why Security Audit and Configuration Analysis required? The review of the Firewall rules is one of the important part of the security audit.Firewall Analyzer performs a comprehensive security audit of your device configuration settings, equivalent to that performed by a professional security auditing companies. Latest Firewalls and other security devices offer quite complex and wide rage of configuration option. The settings are sometimes not clear for even an experienced network administrator. Firewall
Excessive Java.exe usage by manage engine firewall analyzer
I've got a dell 2.4GHz Quad Core server with 2GBs or ram running Windows Server 2003. I've installed 3 applications on this server (Firewall Analyzer, WSUS - windows update services, ServersAlive - Monitoring software). WSUS & ServersAlive take very little resources to run, however Firewall Analyzer is causing my CPU usage to spike, and has Java.exe hovering at around 600MBs of usage in most cases. I determined the firewall analyzer was the cause of my excessive usage by using Process Explorer, which
Help with simple report
I created a report that does the following: Show me all of the assets that have a resource state of "Disposed" It works great, but now I would like to be able to filter it out by the Resource Ownership History. his is where the actual date(s) of this asset are tracked. What I would like to be a ble to do is run a report that shows me all disposed assets from a selected date, to a another selected date. Ex. Jan. 1, 2010 to current. Any help on this? Below is the query code for what I have
Schedule report options
I have scheduled a report showing the response times for our production sites URL's. In the report produced, only the first 10 URL’s are shown in the graph even though they are a lot more in the table below. I know that when creating reports manually, I have the option to show the top 10 or 20 etc. Is this option available for the scheduled reports ?
Disk Threshold Alerts not holding
Hello, Running Opmgr 8721 on a brand new server, started from scratch and installed 8721 and rediscovered all devices. I goto add a disk threshold limit to alert if under 1GB, hit ok, come back and edit the alert to check if the values are still there, and it's empty. All threshold alerts are gone for all servers, over 600! Please help, I have submitted an email to support with a screenshot. Thanks.
Sonicwall NSA 2400 interface stats
Hi, I'm running the free edition of OpManager and have tried monitoring my Sonicwall NSA 2400 but only some of the stats show on the dashboard. For example the interfaces tab on the snapshot shows NA for Rx/Tx/Errors but if I click on the real time button I can see the data streaming past just fine. There is also no data for CPU Utilization and Memory Utilization is streaming but constantly showing 0%. Do I need to adjust the configuration somewhere to get these stats? Regards Cameron
CREDENTIALS
Which is the function of credentials in OpManager and other ManageEngine applications?
Rearm
I have a question, when OpManager has an alert that automatically becomes Rearmed, then the alerts is automatically cleared but remain unassigned. Can you somehow get all automatic "rearms" to be Assigned as a "system" or similar? For as it is now, it does not look so good, when generating reports on alerts and you see a lot of alerts that has been cleared but no one has acknowledged them.
Problems whit opmanager v7
Hi. I have a problem in OpManager v7. When I add a host to win2000 server in the category of server detects it whitout Problems, only when the server goes down the OpManager does not detect that this down, always marked as up. On the server I have configured a community that used in OpManager. Add the same host as Desktop, it is detected and when it falls, this category Desktop if it shows how down and generates alerts as assigned. That may be happening? thanks
reporting
how to schedule reports only for servers and routers DISK,Memory and CPU
Migrate a license
Hello, I'm new with OpManager. I've a doubt. ¿How can i migrate the license from one server opmanager to other?. ¿Is it as easy as Register the license file in the new server? Thanks
WMI counter for MS SQL Server returning zero
I have added a WMI counter for SQL Server as a performance monitor and used SQL Server: Database mirroring log send queue db then selected the _Total instance If I watch this counter in perfmon I can see the value increasing but OpManage always returns 0 Have tried this upon a simple SQL server, named instance and cluster - all 0 How can I monitor this value? Mike
Problems with OpManager 8721
Hi We have Opmanager 8721 running on Windows 2008 R2 64 bits Standard Edition with 8 Gb RAM and 4 cores. It worked fine until about 2 weeks. We can't add devices at the existing views. When we try to edit one of the business view, nothing happens when we press the add device (or any of the other buttoms). In addition, since yesterday, not updated the availability of the devices monitored and alarms are not cleared to recognize some. any help is appreciated. thanks Horacio
can't uninstall DC Agent
As you know, after upgrade DC agent to 70122 we have to reinstall all DC agent in all clients. For upgrade DC agent, we have to uninstall and install the agent by running UnInstallDCAgent.vbs and dcagentCleanUp.vbs. But we have problem that some PC can't uninstall due to system error. event error on event viewer: The description for Event ID ( 103 ) in Source ( DesktopCentral ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages
Office 2003 installation?
Hi I am not able to install the office 2003 package in client machine using desktop central .any can help me on this? Regards K.Moorthi
Remote Access Control Button
Hi; I dont have the Remote Access Control Button in Asstes.
SDP Performance
Hi Team As you know, we are working with AirAsia on some performance issues recently.They are going full production and users/techs are logging in across Malaysia-Thailand-Indonesia, so new performance issues are coming up in the SDP system. Anything / Testing we can do to resolve this. Also, we wanted to use Qengine for testing the performance on the system. If we provide you with the data, would you be able to interpret and assist us in resolving the performance issues from the system. regards
User Audit
We have a license for 16 users installed on our server & I need to trace how many times each user connects to the Web console for auditing purposes. Are the loggings traced somewhere in a log file or in the database & is it possible to produce a report automatically ?
Linksys/Cisco Small business switches
Strange some of our switches are discovering while others are not. All Linksys/Cisco small business switches SRW208, slm224g4sp, slm224p, srw2048, .Any ideas.
Evaluate SDP
We are currently researching a number of service desk management products. One feature we really like in one we found is that it integrates with the Outlook (Exchange) calendar, so when a service ticket is scheduled, it appears on the technicians Outlook calendar. I didn't see that is specifically included or enabled with SDP, does anyone know if it has this ability?
Changing the header of the login page
Hi Is there any way to change the browser header of the user login page (and all other pages) Thanks
Customizing the Enrollment Completion Screen
After users successfully enroll, they get a screen with the last sentence stating, "Successfully completed the Question and Answer Registration." Is it possible to modify that to also say that the user may "now close the window using the 'x' on the upper-right corner of the screen"? I believe the name of the html is "QARegister"
DNS Server Problem
We are using version 7.6.0 We are having problems with one of our DNS servers. It happens to be the one we are using in Service Desk Plus for Pass Through Authentication. Now I cannot log into the site to change this information. Please help. Thanks
SDP 8.0 backend and My SQL versions
Hello, We have just installed SDP v8.0 and have noticed that that some of the backend components are very old Tomcat - 5.0.28 JBoss - 3.2.6 - Build: CVSTag= JBoss_3_2_6 date 200410140106 Is there a business reason that these older versions are still being used in the development environment? Is there a plan to upgrade these soon? There are many performance and security fixes in the latest releases, and I think it would be to your teams advantage to use these updated components. Secondly, Does SDP
Monitoring Functionality with OpManager ?
I need to periodicaly check if various modules are still functional, for example if DNS translates a name into IP, if DHCP is indeed capable of returning an IP from pool, if the database server does answer to a specific query, if SMTP, POP3, IMAP still work, if I can query a specific Web server, etc., etc. Can OpManager perform such functionality tests, as against status monitoring only? It is not about whether the corresponding services are up and such, but if the various queries return the expected
how to connect Windows 7?
hi, i have gotten the task of trying to connect our Windows 7 machines to OP manager. and the OPmanager finds the computers and adds them, but it dosnt show any detail nor operating system, is there another program you have to install on the windows 7 machines except SNMP protocol?
Feature Request
There has been a few times that I have had to remove specific monitors from a server and try to re add them. For example MSSQL or Exchange specific monitors. It would be nice to have a Quick configuration wizard that would allow one to remove either of these from a server instead of having to remove them all manually. Because I have the servers in other business views I do not want to remove the whole device and re add it as then I have to touch all of them again as well. Thanks, Joe
Customise Canned Reports
Is there a way to customise the Canned Reports on the Dashboard? Rather than reporting on the whole domain, I would like to restrict this to specific OU's.
How does Appending Numerals option in User Creation works
When i edit some settings in my template. Nothing is happening
Critical Error while invoking backup - Backup Scheduling
Hi, Post support with the Problem: http://forums.manageengine.com/topic/failures-adding-technician-and-sites-ghosts I delete de back-ups from the Backup Scheduling Section. and Edit the Schedule to run. When the task run then SDP MSP report this messages: Attached the support file. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type : Registered Version Product Edition : MSPProfessional Licensed To : CLAdirect Inc Company Name : CLAdirect Inc Max. Number of Technician Logins :
problem remote connecting
Hi All, Ive downloaded the 30 day trial in hopes of finally finding a secondary solution to our Windows SMS server we have in place. So far its promising however I am having a problem estalishing a remote connection via desktop central. I am receiving the error message: Old Agent is present in the computer: localhost. Can anyone shed some light? Thank you.
Account queries in reports module
hey , i want to generate monthly reports by accounts but i cant do this because it doesnt exist in reports only sites , and i have many sites for each company i support , i need account reports as well . please aid . Doron Hacham, Zomet Information.
Schedule CSV Import
Hi, I'm currently running a Demo Version of SCP 7.5, and my company is interested in purchasing, but i have an issue regarding the scheduled CSV import feature. I cant seem to find any CSV template, in otherwords, we have an external customer database which we would like to export data from and import into SCP, but i need a CSV template to guide me (some sort of field mapping) while i export data from my current customer database. Thanks
NCM shortcut not available for Cisco Access Point
Hi, I installed the latest OPM 8721 and NCM 5510. I added some Cisco Access Point on both the OPM and NCM. When I look to the Access Point in the OPM I cannot see the shortcut to the Running/Startup configuration like I can see for other devices like Routers or Switches. Is it as per design? Regards, Roberto D.
Attachment in Solutions
Hello all, To shoot off: i'm using 7.6.0 Build 7611 currently. I've encountered an interesting issue. I've changed the AttachmentSize (i think that was the parameter) in the Servicedesk database (i use SQL Server 2008). With succes, because i can indeed add attachments up to 250 Mb (i changed it to 250) to new requests. The interesting bit comes up when you try to add a attachment to a solution/resolution, which are saved by default in the file system of the server where ServiceDesk Plus is installed.
Help with a report/alert
We have a situation where certain users are logging onto workstations that we would prefer they didn't the business do not want to stop the action but would like it monitored So I am trying to create an alert that says if these user accounts logon to these workstations send an alert no matter how I have tried I cannot get the reult I am looking for can anyone provide any guidelines ?
need help to uninstall DC agent
please help me to uninstall DC agent in computer client, since we have used UnInstallDCAgent.vbs and dcagentCleanUp.vbs but DC agent service still running.
Scheduled AD import - details selection
Hi, When I'm executing manual import of requesters from AD, I can select Fields for Import. Which fields are selected in Scheduled AD import? (SDP 7.6) Regards, Artur
Pls explain: Uploading the Installables to Server
6.5.3.2 Uploading the Installables to Server To upload the installables to Desktop Central Server, zip the contents of the administrative install and upload. You should also upload the 7za.exe located at <Desktop_Central_Install_Dir>/Desktop_Central_Server/bin directory where Desktop Central Server is installed. Given below are the options specific to Office 2007: 1. The application type is EXE 2. The EXE File name should be the selected from the network share where the MSP file is located. 3. Installation
Request Product Changes and Time Entries
Hello, I discovered that if you open a Request, then edit the request and update the Product, and then make a time entry on the request, the time entry is not subtracted from the Hour based support plan associated to the product. to reproduce 1. open a new request with no product selected 2. edit the request and select a product (the product needs an hour based support plan) 3. make a time entry to the request 4. look at the contract for the product. No hours have been subtracted. This is very
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