Desktop Central Question
Hi Team, When showing the details of a machine (under inventory), where is the detail for 'Location' captured from? Thanks Gopi ME Tech
Desktop Central error after update 70127
After I did the last update for the build #70127, all graphs and counters are messed up. For instance: inside any configurations previously (or even a new one) saved, the graph summary indicates 1 Success, but the list below shows me a lot "succeded" in Status. I think this is related to a bug during the updating, as if the DB wasn´t closed properly. How could I solve this ASAP? Any report I generate is wrong, for old or new configurations. Tks, Fernando Peres - Digisystem
Recent Items bug
We have just upgraded SDP from 7610 to 8004 and found a change / bug. When looking at the lists of requests, on the left side there is Recent Items. If that is expanded and we click on a ticket either via the recent items or the main list, that recent items list is no longer expanded. As such we are constantly having to expand it manually. This was not the case on 7610. Since our upgrade when from 7610 to 7611 to 8000 to 8004 at the same time, I can't tell you which upgrade level made that change.
Total number of events per second
I am using Event Log Analyzer 6.0 build 6010 with MySQL I need to do capacity planning for adding more hosts. The best practices documentation says that with MySQL, I can have 300events/second with max 200 hosts. Thus I want to see events per second in real time as well as historical trend of events per second. I have already tried historical trend and hour-wise trend report. It doesn't give me the events/sec as well as historical events per second for whole system. Could you help asap? My server
View Request Details - Enhancements
Hi All, The following are the prototypes for Request Details View that are being planned. Please find the screen shots attached below. Proposed design details Header All kinds of request status can be changed from "Status" menu on top. Request SLA compliant status can be shown in the header itself (eg., First Response time is overdue) Request Sender (Contact & Account details) actions can be on a hover popup to make the header lighter. To navigate easily between requests "Next" and "Previous" buttons
Delete a new incident template, Can't
Hello We had a service category request and we have it disabled now. I also deleted all tickets created using the template. The issue I am facing now is under new incident tab [we changed the display to new ticket] there is a menu that I can't get rid of. Please check the attachment. How can I get rid of the one that is under ITG menu? Thank you
newly created isa logs do not import in FA
I have configured FA to import every 24hrs the logs from my ISA 2004 using FTP. The issue is that it doesn't import the newly created logs. The exported logs from ISA in in w3c format and it creates 1 file per day using the date in the filename of each log. Is this a bug? Isn't there any way to automatically import the new log files from ISA every day? Any help will be appreciated.
csv disable user must change password at next logon
Dear support, I'm testing out ADmanager Plus. I have created a csv file with a few users. When i bulk import the users with the passwords the users are forced to change there password at next logon. Is there a way i can bulk import the users without forcing them to change the password at next logon? Yours Faithfully, Mike
Not able to created or delete technicians in service desk
Not able to created or delete technicians in service desk
upload build number
Hi there, i am having a problem with my server. I just uninstall it and doing fresh installation. But the problem is now i am having a problem with updating to build no new version (7514 - 7600). The error is " unable ti start the DB. possibly server is running if so Please shutdown the server." I need to use that version because i want to install database from backup. Please assist me as soon as possible because my server already down since 3 days ago. thanks
hotfix 7605
Hi there, i am having a problem during restoring backup data. my data is in 7605 version. Which version i need to use because i am not able to find hotfix 7605. Please help me because my server already down since 4 days ago.Many thanks in advance. -regards- Wanorwm
Modifying user from an inactive user report not working after update to 5010
Have updated to 5010. I run an inactive user report. When I try to modify a user in the list and click update user, I get a blank white page. The AD info isn't updated.
How do we integrate Netflow Analyzer and ADManger Plus
How do we integrate Netflow Analyzer and ADManger Plus. We curretly have a Netflow Analyzer and we need to buy and inegrate it with ADManger Plus.
help.
i work w famous footwear, brown shoe co. we have manage engine self service for our employees but whenever i log in it only gives me the option to change my phone number, that is. am i using the wrong site or log in? i was told i should be able to see my schedule and stuff.
Service starts but no response....
Back ground We were running through installing an SSL cert on our ADSSP installation. We used Thawte Certs. We had some issues with the JVM locking up this appears to have been due to Thawte. Issue Even after removing the SSL Config from the server.xml file ADSSP does not launch correctly. The windows service starts with no errors, but the service does not respond on 80 or 443. If I disable or uninstall the service and launch manually, I still get no response and no splash screen We need to roll
restrict user view of requests
How do I retsrict users from viewing certain requests?
Upgrade field NOTES
One very very big annoyance under all our technicians is the poor "notes" window. Can you please upgrade this field so you can use all layout possibilites like the main descriptionwindow of the requests or solutions. A very good reason is that there is no possibility to add screenshots or pictures for technicians only, because the main description of the request is always viewable for the requester and also the resolution. This would be our top-upgrade priority Best regards, Mark Flothmann
Import/Migrate Windows MySQL DB into MSSQL 2008 R2 x64 DB
As the title sugests, is this possible? Edit: Sorry I should mention MySQL is on SDP 7.6 and MSSQL is on SDP 8.2 Thank you
Can all members of an AD group be assigned as HelpDesk Technicians
Hi, We would like to delegate AD Management to a a bunch of users contained in an AD group, there are quite a few people in the group, so we don't want to add each user individually. Is this possible to do in ADManager Plus? Thanks, Mark.
Logon Page keeps appearing when changing screens
This is weird... we have one PC (Windows XP SP2) that whenever we log into the helpdesk it asks us to login, fine, but then you have to do this again, and then the home page appears, but if you say select requests, you have to login again, and this carries on for every page you try to select or link that you try to select, the pages appear OK after you login, but you have to login each time. I am sure that the problem is related to a Microsoft update as it was working fine before the workstation
Password Reset Request
Hi, Is it possible to edit the mail reply that users get when they use the "Forgot password" link ? Best regards, Allistair
opmanager dont send email
HI, sudenly opmanager stopedd sending email alerts, when i try with the feature "test email" the mail is OK.. any ideas??? regards
Version 8.6 Build 8600 Not recognising v9 Flows
Hi, Before upgrading to build 8600 this used to work without any issues, now after upgrading it not longer recognises V9 flows from our Cisco ASA5520's. Anybody else got this problem ? Scott.
Parse emails in a more granular fashion
Emails are assigned to an existing ticket when "REQUEST ID: nnnnn" is in the subject line. How about adding the ability to parse and assign emails with "CHANGE ID: nnnn" and update the Change Request? Right now it opens old tickets or a SPAM filter has to be created.
CAL requirements for the underlying server
Just a thought - Windows Server requires CALs for every system that connects to it. I assume this means that an MSP will have to buy a CAL for every PC they're managing - either that or possibly an External Connector License. How have other MSPs dealt with this?
Announcements showing for all User Groups
I am using Version 8.0.0 Build 8003 When I create a new Announcement and Select "Show to Requester" then choose an available User Group, the announcement shows for all user groups in lieu of only the selected user group. Is this a known issue?
FR: Show approval for solution on my Home Tab
That would be very nice when the approval for solution would be shown on my Home Tab, together in my "approve request" list.
is the SLA met? did we reach the target?
Hi, I saw in the report there is no column for SLA status. there is either true or false in respond and resolution. example: 1st respond overdue status = true, overdue status = true, so SLA is not met. (fail) 1st respond overdue status = false, overdue status = true, so SLA is not met. (fail) 1st respond overdue status = true, overdue status = false, so SLA is not met. (fail) 1st respond overdue status = false, overdue status = false, so SLA is met. (success) my suggestion is to create a new column
Ticket numbers on a group basis versus a system basis
I was wondering if it would be possible to have the ticket numbers assigned on a per group basis instead of a system wide basis. For example if I had 2 Groups (A & B) each group would have their own unique ticket numbers. Group A would have tickets 1,2,3,4 and group B would have their own tickets 1,2,3,4
Chnage the email for reminders
Hello, We have an issue with email reminder. I´m part of the service desk staff and I´m in charge of create and assign all the tickets to the technicians, The idea is using the reminder option, send an email to the technician advising about a ticket that is close to expire, but If I use my user to create the reminder, all the email are sends to my email instead of technician's email. There is a way to change this behaivor ?? The version is ServiceDesk Plus 7.6.0 Thanks for your help. Wilson
Create API
I'm new at this and need to know how to set up a Web API Access by using an external application such as Visual Studio for users who are not in the application to create new Request. I check the API document but was not helpful.
FR: Different work time of support teams
Good day, In my company we have 3 groups of users that do support. Each of them has their different work schedule: Team 1 - 8:00 - 23:00 Mon-Sun Team 2 - 9:00 - 18:00 Mon-Fri Team 3 - 9:00 - 18:00 Mon-Fri The SLA time we have on ServiceCatalog Items is based on the work time of whole support team (in my case 8:00-23:00) (I just guess this, dont know this for sure). When new Request arrives after 18:00 teams 2 and 3 are unable to complete it in SLA because they are at home already. It would be great
Limiting Request ON HOLD periods
For consideration. Currently not avilable in version 7009. Would it be possible to have an option for the HOLD prioed to be enfored - i.e. When putting the request ON HOLD, an the technician is given the option of specifying for how long. Admin would be able to specify whether the option for unlimited HOLD periods are allowable.
SDP 8002: the window is closed
Good afternoon. I have such situation almost every day. When I do the answer to the request, the window of the answer opens and I write the answer and I press the button to send. On correct - the window is closed - the letter leaves. In my case the window isn't closed, and there is all on a picture. The picture is applied. Reinstallation operational system hasn't given result. The request to help. At colleagues of such problem it is not observed - they use FireFox, therefore I assume that in all
Opmanager Netflow plugin
Hi There, I have a 10 interface licence for opmanager netflow plugin and would like to monitor x2 24 port switches and 1 cisco router. I only want to monitor certain interfaces and not all of them. How can i configure the opmanager netflow plugin to only monitor the certain interfaces on the switches and router so that i am within limits of my 10 interface licence? I am running Opmanger 8 build 8721, and Netflow plugin 8.5 build 8500 Thanks Marc
hotfix 8004 Released
Dear Users, Please refer to the below announcement for 8004 hotfix release. https://forums.manageengine.com/#Topic/49000004556013 Regards, Srikrishnan ServiceDesk Plus.
what does Excess Total committed memory needed violated mean
i just loaded my new sql server and i immediately get this error: Excess Total committed memory needed these are the numbers: Last Polled Value: 4168448 Threshold Alert: 131072 Rearm Value: 65536 what i am trying to figure out is if i have a problem with my sql server or if i need to readjust my threshold. again, this is a new server so i dont have historical data to work with. Physical RAM = 8GB Paging File = Custom size: 2048MB-4096MB / Currently Allocated: 2048MB windows server 2008 r2 enterprise
Central Server not starting up
I got a major problem... looks like my central server stopped working. I tried to re-start the service. No luck. I rebooted the server, same state - However if I look in my services it shows it's started. But the webclient tells me it's not. Any ideas how to fix this quickly?
FR: Show SLA Time in Service Catalog for Requester
I think that would be a great feature if the admins would have an option to show SLA time (from the particular Service) in the form of creating a request. I should be noticable (the size/font/color) for a Requester so he/she would know for sure when the request is going to be completed
FR: Applying ServiceCatalog Templates to Requests
Good day, Our users are used to send their requests by Email so there is no Service Catalog item is assosiated with them. That would be great if technicians can apply Service Catalog templates to the Requests made with Default Template in order to update it: Category, SubCategory, Item, Urgency, Priority, Apply SLA if NONE, already applied, create tasks that are set in ServiceCatalog.
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