Not-Auth in requestlist for requesters
When a non technician (so a normal requester) opens the list of his requests, some requests have for some fields a "Non-auth" content. For example the field status. So most of the of the fields of the requests are normal viewable, but some requests have this Not-Auth, even when this field has the property : "Requester can view" in the request template. Is this solvable with an update because on 1 dec. we are opening the selfserviceportal for users. I wanted to add a screenshot, but this doesn't work
Advanced Search option for reporting
Can't use Advanced Search for reporting. when I click go and then click on advanced search, all things mentioned don't come up. Can you help in letting me know where the Advanced Search sub tab is? Thanks Jatinder
Can AppManager be installed on Windows Server 2008 R2
Good morning, Can you please tell me if AppManager can be installed on Windows Server 2008 R2 as it is not clear on the systems requirements page for the software. Thank you. James.
Exchange View
Hi, Ive got the exchange plugin for my opmanager system, but i cant seem to find how to enable the exchange view for my exchange server. Any help would be greatly appreciated. tahnsk
DownGrade from 7.7 to 7609
Hello, in order to run a DownGrade from 7.7 to 7609, which are your suggestions? We have a MS SQL supportcenter DB backup of 7609 rel. We think that make a supportcenter backup ( 7,7 rel ), after unistall the pmm file with updatemanager and after restore the DB of supportcenter at Rel. 7609. But when I start the uninstall i have a error "uninstall not supported" !!! Now ? What do you think about ? We need to uninstall All and reinstall only 7609 rel ? But after complete uninstall, the manage
Configuration API into 7.7 SCP Version
Hello In order to configure , test and use the SCP API of 7.7 SCP release, I don't find the API icon under Organizational Settings block, specified into Doc http://www.manageengine.com/products/support-center/help/adminguide/api/api.html about API Settings in SupportCenter Plus. Thank you Regards Alberto
Variables in Reply templates?
Are any variables available in Reply Templates? The first thing I'd like to be able to do is include the original request underneath the reply. I'd also like to be able to include other information based on the requester or the technician.
Networks Map
Hi We are unable to draw network maps from either our core HP 8212 switch or our office HP 5412. I am able to monitor interfaces on those switches, but when trying to draw a network map we only see the switch in our office, and if we select the core switch as our seed device we only see the switch, one of the 10Gb links to our Blades and the wireless controller that is in the chassis. Please see attached screen shots.
SD 8.0
We have a problem. During e-mail replying to the query, the new query is generated instead of adding the reply to the current query. The e-mail topics matched. Please provide us with the support.
OpManager link lines in Business View
What needs to be enabled to have the Link Status changed from the UnManage gray line, to show the Traffic Load between devices? We have multiple firewalls linked via vpn, only one by default shows any load, all other lines are gray. SNMP has been enabled on some of the other firewalls, and nothing special has been enabled on the one that shows the traffic load. Any help would be greatly appreciated. Thank you.
url monitor don't works over proxy (MS ISA 2006)
I try to monitor some external url with opmanager 7 over a MS ISA 2006 proxy. I configured the right proxy settings but the result is always "The URL http://www.microsoft.com is down, Reason : Host Unavailable". Internal urls are no probs. thx
Service catalog on selfservice portal doesnt appear 8.0.3
Hi, I've recently upgraded from 7.6.10 -> 7.6.11 -> 8.0.0 -> 8.0.3, added some service catalog item (for testing purposes) and logged in as a requester - I cannt see my Service Catalog from a self service portal. Does anyone have a suggestion?
Larger WMI query for MSSQL monitors
We upgraded OpManager from build 8024 to 8052 one week ago. After this Service Pack and Hotfix, we have had several of our MSSQL servers false report that SQL Agent and MSSQL services are down. After searching the event logs on these servers, we have found that the WMI service has crashed and recovered at about the same time that the false reports come through via email notification. This has happened several times within the last week on 3 different servers. Two of them have been monitored for
Disk utilization shows no data available
Hello, We got problem with monitoring Disk utilization of Linux box. Linux box: [root@xxxxxxxx ~]# uname -srm Linux 2.6.18-164.15.1.el5 x86_64SNMP is running. From below picture you can see that CPU and Memory usage is monitored, but Disk utilization. Linux box was deleted, added and rediscovered several times with no success. DATA_COLLECTION_SNMP_TIMEOUT 15 was added to NmsProcessesBE.conf file as it described in troubleshooting guide. MibBrowser.bat and snmpwalk successfully get
Discovery - Devices in the specified range are not active
Hi All, I am using a fresh install of OpManager 8 on Linux (eval) to prove the OpManager concept. I can manually add in devices, which is great - however - auto discovery fails on any attempt to scan our /19 subnet either by range or CIDR. The error is:- "Devices in the specified range are not active" There are around 100 servers in the range specified with SNMP enabled. Any ideas why this isnt working?
ManageEngine ADAudit Plus 4.1 released!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 "File Server Auditing" is the highlight of this release. It also has a host of other exciting features, Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html New features and enhancements included in
Asset Scan of Mac OS
Hi, All of the windows machine scan properly and assets all populated. However we have one mac book connected via ethernet cable which we are unable to scan. We get RPC error. The settings for the mac in the security tab are as follows 1. Allow all incoming (means firewall off) 2. Allow essential programs (strict mode) 3. Allow custom programs (choice of programs) Choosing of the above even if making the firewall off shows the RPC error. We are scanning with local credentials even if credentials
Scanning Macintosh
I get RPC error when doing asset scan for macintosh; the mac is set for allow all incoming connections (meaning firewall is of ) so i dont know why its not working.
alerts not sending out
Not sure what has changed, alerts were working and now it doesnt alert us on anything going down.
limitation on number of events per second and hosts
Hi, I want to know the limitation of events per second and hosts in Event Log Analyzer 6.0 build 6020 with MySQL as backend? My server is Xeon 3GHz with 3.5 GB RAM on Windows 2003 SP2. If I increase the RAM to 16 GB, would it make any difference? What would be the effect of changing backend to MS SQL? thanks Jatinder
Incident Linking
Can you us what actions are available on linked requests that will be populated to the all linked requests? I've found - "Copy solution" to all linked requests. anything else?
Spam filter
There seems to be a problem with the creation of spam filter rules. Here's what's happening: I enter one rule for "Title" and "contains" with "rule1" for the criteria. I enter another rule for "Title" and "does not contain" with "rule2" for the criteria. When I add that second rule, it overwrites the first one, creating a rule for "Title" and "does not contain" with both "rule1" and "rule2" as its criteria. I really hope this is not a limitation, because I need to be able to set multiple rules based
Assets showing ThinkCentre XXXX
Since upgrading to 8.0.0 Build 8000 many of my workstation now only show ThinkCentre XXXX for the model whereas in the past they were actually displaying the full model number of ThinkCentre 9632. Why has this changed?
Removing field
Hello, We have a trail of servicedeskplus and i have a problem. I placed a new field into the default request, but when i remove it using the red cross and save it afterwards ist not removed. Because when i make a new request the field is still there, also when i return to the template "default request"the field is returned. Am i doing something wrong? Regards, Francis
How can I modify the "new incident" tab text?
Hi I want to modify the text and make it show as "NEW Ticket" instead. Thank you
How to configure ManageEngine Mib browser to recevice SNMP3 traps?
I installed ManageEngine Mib browser. I am trying to use this as SNMPV3 trap receiver. I went to the setting->select V3 radio button and entered context name and ID successfully. But when i try to add "user" i am getting error message as" discovery failed for User ****". Can you help to resolve this? Any idea Why i am getting this error? Thanks, Pallavi
DeviceExpert and NCM support for Trapeze wireless solution
Hi, Juniper recently acquired the Trapeze wireless solution so the Trapeze solution will be pushed hardly in the future. Some customer is asking to integrate the Trapeze configuration backup to OpManager NCM and/or DeviceExpert. Can you integrate those devices? Let me know if you need more information. Regards, Roberto.
Updating Device Model/Serial# Feature
Is there a way to update the device hardware properties without having to delete and readd the device? -- glen
User-level Purchase Order creation
We currently have ServiceDesk Plus Professional, and it is really a great product. Our company is looking to get a centralized PO system, and wants to use ServiceDesk. Is there a way to grant users access to create POs without making them technicians? If not, is this something that Manageengine is considering, or do they sell another product that would serve this need? Also, if we were to use this, is there a way to segregate the PO users so Sales could not see the IT purchases and vice versa?
Problem ping or system
I installed Application Manager 9.3, Windows systems or ping signals them in down and are not monitored. help ... license free for 30 days Windows 2003
Error to upgrade to 9.3
Hi, When i upgrade Application Manager 9005 to 9.3 i have got many error mysql to event viewer : './amdb/am_monitor_errors' had no or invalid character set, and default character set is multi-byte, so character column sizes may have changed I can't open one session. Thanks
Monitor assistance
I'm working with a user on setting up some monitoring and there are some things we can't get to function (or are unable to do in App Manager). We're looking for some assistance/guidance on these. This is what he's looking for - Ability Complex SOAP calls, as mentioned below. - Ability to monitor age of a file (for CCTR constraint files) - Ability to verify a SSIS job completed In regards to the SOAP calls: " ...some of our web service parameters, specifically enumerations.
How do i get back Collumns ?
Hi, in the contract section someone unchecked all collumns, even the Edit/Change button. Because of that the button to edit the collumns is gone. Is there another way to get the collumns / button back ? I have send a Screenshot to be more clear in what i mean. Hope you can help me.
Insert reply/forward mail Permission
Hello there, REQUEST. Can you provide to manage a permission (group or user), in order to turn on /off the selection of reply or forward into view request . For example into ROLES of user administratio insert a check that identify if the support rep is allowed to send/reply/forward mail from request or not And manage it into page Best Regards Alberto
Performance Problem
Hi, our Applications Manager works very slowly. Example: If we run diskusage report for the last 30days we have to wait about 15 minutes to see the results. Our Applications Manager is 8602. Thanks for help. Kind regards. Rosi
Error in Mail Server Configuration
Hi, I can't configure the Mail Server in the AM, giving an error:::: "There is some problem in changing your Mail Server configuration. Please Try again." It should be added here that, the mail server IP and port is ok. The 'From' address is customizable, ryt? I am attaching the screenshot, can you help me please? If possible give me the file name in the directory where i can edit the mail server configuration. Thanks for your supports and time. Regards, Bilash
Problem monitoring RAC
Hi, I've some problems on monitoring RAC referring to the SERVICE_NAME of the RAC instead of going to the single instance. I get this error: Unable to connect to Oracle Server. Error Message: Listener refused the connection with the following error: ORA-12505, TNS:listener does not currently know of SID given in connect descriptor The Connection descriptor used by the client was: (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=virtualipaddress) (PORT=1521)))(CONNECT_DATA=(SID=servicename)(SERVER=DEDICATED)))
Store system metrics by minute
To enable data collection of system metrics for each minute of monitoring, goto the admin database retention and click the save button. ManageEngine product specialists can also be contacted via email through the product or component specific email addresses
Error: Migrate from Build 7611 to Build 8000
Hy, I having problem with upgrade, send in atached log that problem. Sds,
Negative values for returns in Purchase Orders
We have a need to nenter in a line item onto a PO because the items purchased in the PO were returned, however; there were re-stocking fees, and return credits applied to our account. I cant seem to enter in a negative value for a line item. Is this possible?
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