Exchange Cluster Problems
We have been having some problems with our Exchange Clusters lately. Last week we were not able to get data from the Free Disk Space Performance Monitors (our TLogs disk ended up filling and we were not alerted!). Over the weekend we moved the cluster to the other node (2 node cluster) and can now get Free Disk Space data. However, now all MSExchange Monitors are not updating. Whenever I try to view one of these monitors, I get 'No Data Available.' I've tried using 'wmiadap /f' yesterday but
How do I delete account?
I try to delete an account but the error message says: Selected accounts mapped to requests. Hence can not delete Accounts. How do I override that? thank you in advance Regards Christian Berg
Disposed Asset Report
Hello. We are trying to create a report that can run every month that shows what assets have been changed to disposed status. When we dispose of the assets we change the product type to a Non-IT category called "Discarded IT Equipment". We do this so the systems will not clutter up the main workstation list and will not get scanned. We also then change the Resource type to "Disposed" The report would need to consist of: Asset Name Serial Number Asset Tag number Asset Notes Date of Resource type
SupportCenter Plus 7.7 released
Dear Customers, We are glad to announce the release of SupportCenter Plus 7.7. Please download the build 7700 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release https://supportcenter.wiki.zoho.com/Read-Me-7700.html Please contact
Monitor IIS6 NTLMV2 URL - Windows Integrated Authentication
Hello, Running Opmgr 8721, and am unable to monitor an internal URL, this solution does not work: http://support.opmanager.com/sd/AddSolution.sd?solID=1810 I get the error: Data received from:http://servername/VaultService/VaultWeb/login.aspx 500: Internal Server Error : http://servername/VaultService/VaultWeb/login.aspx <html><head><title>Error</title></head><body>The function requested is not supported</body></html> From the IIS log: 80 - x.x.x.x RPT-HTTPClient/0.3-3E 500 0 2148074242 We are unable
7609 upgrade failed
Hi Support, I've tried to upgrade my UAT system to v7609 and it has failed with an error. Could someone please let me know what information you require from me in order to review the failure? My system information is: Virtual system running on Microsoft Hyper-V comprising: Windows Server 2003 Web Edition SP2 2x PIII Xeon CPU @ 2.3GHz 1GB RAM Microsoft SQL 2005 SP3, Express Edition I was upgrading from 7.5.0.12 to 7.6.0.9. I've attached the Update Manager Error Dialog and all of the
Can I monitor Oracle 8,9,10,11 database/fusion using OpManager & SNMP?
If possible, what steps should I take, what must I install and configure from the target server side? What if it's a Windows host and what if it's a Linux host? What must I do on OpManager's side?
link OpManager to Desktop Central
How to link OpManager to Desktop Central?
Issue to add ESX 4.1i in OPManager
Hello, I tried to add ESX 4.1i in OPManager. I configured SNMP I configured SSH When I add ESX4.1i it starts to discoverd and stopped around 75% with error message Error occured while discovering the ESX. Kindly contact ..... I'm running OPManager 8 Build 8721 with MS SQL backend Thkan you for your help Regards Philippe
Loss of options for Traffic Map
We have updated from 8720 to 8721, and have lost the buttons on the business view that allow you to switch the view from normal lines to a traffic map. How do we get them back?
ServiceDesk PLus - New Request screen question
Hello, At the bottom of the New Request screen, there is a field called “E-mail Id(s) To Notify”. Can this field be hidden from the Requester view? I believe this will confuse requesters, as they may think they need to add something here for their request to be emailed to a technician (when in fact that will happen automatically using the configuration settings behind the scenes). Regards, Wayne Neilson
technician adjust task !!!
when assigned the task to the technician can change and modify technical this is a problem not have to modify only have to solve This is the configuration !!!
Default Password
Hi! everybody.. Can someone tell what's default password of Servicedesck Plus Regards; ST
Hotfix 8003 Released
Dear Users,Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release. Issues fixed in 8003 (Released on: 16th November, 2010) SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request
Report template to show OS + version of all monitored devices?
Hi guys, Going through the reporting I've been trying to get it to fire out one which would output the operating systems and versions on monitoring, reason for this being a license audit we're conducting and this would make everything a lot simpler. Any ideas on how this can be done? Thanks!
Manage Licenses
Does anyone know why SnagIT version 10 does not show up on the product list when I try to add the license information for this software to Desktop Central? When I go into the software inventory, I can find the installed software without issue, so why is it not listed on the product list? All the other versions of SnagIT we have installed are listed. I added an attachment so you can see what I see when trying to add it to the licenses. Thanks.
Syslog events reports
I've got free version of OpManager (as I undestand) to use it in my home. Wanted to make it watching my home cisco router. All I want is getting syslog reports to know what's going on with my router and prevent hacker's attack. I installed it, set up to get SNMP access to my Cisco, set up Cisco to use OpManager as Syslog server. Everything's ok, Syslog viewer show me everything, but I can't make it to show passed syslog events. I made a syslog rule that catching everything with Facility name "local
Controlling a users desktop that have several monitors
I have now tested the remote desktop central functionality in icluded in desktop central. I now tested against a computer that have several monitors. I can only see one monitor though. How can I toggle viewing the other?
CTI
Hi, I just wanted to know that if someone calls up and i get the caller information screen on the software, is it possible to automatically enter that number into the SCP database.
Minor Bug?
Hi everyone, I'm not even sure if I'd call this bug but I noticed something in op manager today. We were monitoring a Cisco PIX, and today it was replaced by a Cisco 881 router. The IP and SNMP information are still the same. I had Op Manager rediscover the device and everything looks ok except under "System Description". It still shows the PIX information in there and there's no way to clear it. It's not a big deal to me since the device type and everything is correct. The monitoring isn't affected
OpManager - ServiceDesk Failed Intigration
Hy, When Add Integration with ServiceDesk request info: Successfully tested and added the ServiceDesk details.Restart OpManager Server inorder to view Service Desk details. But try config ticket details: category from combo-box not listed priority from combo-box not listed technician from combo-box not listed Send attached log integration with sucess. ServiceDesk version: 7608 Opmanager version: 8271
Requester - attach file
Hi, it would be very helpful if in the user administration a file (or a link) could be attached. We have files with users confirmation on our data policy which have to be signed by the requester and stored as PDFs. It would be great to directly attach these files to the requesters data. Thanks for your feedback
Change - Link to attached Incidents
Hi, it would be very helpful if in a Change the attached Incident could be access via a direct link. Currently the Incident is displayed but one cannot see the conversations about this incident. Thanks for your feedback
ServiceDesk Plus' Look-n-Feel
I REALLY like the Look and Feel of the AssetExplorer and I was wondering if ServiceDesk will be upgraded to the same branding?
ServiceDesk not connecting to IMAP. Telnet login works
Hi Support We faceing this issue today. We try to fetch email but in mail server settings page, its blank and we tried manual telnet to imap and its login in to the imap server. we tried different ways, but no use. kindly find the logs, thread dump and screenshots attached. We uploaded to Bonita also, here http://bonitas.zohocorp.com/customer_uploads/2010_11_19_3_52_43_SDP.zip thanks Gopi ME Tech
average rating in report
hi, how do i make average rating in sql report? if i use the wizard, there is no decimal. if i then convert it to query, there is no average but have 2 decimal place. thanks.
Error when attaching existing file to solution.
Dear Team When ever I try to attach a file, that has been attached before, to a solution I get the following error. "FAILURE : Error while saving the solution details. Please report the problem to the system administrator, with the Error Code - 1,290,072,840,698" (To reproduce the error do the following. 1 create an solution and attach a file. 2 update the file and try to attach it again (without changing the file name or removing the existing attached file)) It would be better if SC+ would overwrite
Cisco WAAS reporting in NetFlow Analyzer - Feature Pack Available
Hi, We have had some inquiries on including Cisco WAAS reports in NetFlow Analyzer in the near past. Considering user demands, our development team has worked on this feature and it is now available as an Early Access. NetFlow Analyzer can report on the WAAS compression stats for each WAE application and allow this to be compared with NetFlow Analyzer's in-depth application and conversations report. Anyone interested in trying this feature, feel free to email us at netflowanalyzer-support@manageengine.com
corrupt reports
Hi, We are using Servicedesk plus (7100) The problem we are facing is the following : after a while, some scheduled reports (from network monitoring) are corrupt. Daily a report as pdf attachment is generated, and send by mail. These pdf's are coppupted after a week of two weeks. When opening the list of generated reports, opening the report results in the same corrupt file. I assume something went wrong while writing the pdf? This problem occurs with some reports, not all of them. When deleting
Mass Asset Scan to add all Workstation
Is there a way to do a mass scan to add all workstation in our domain than have to scan and add one by one? Thanks for the help!
SLA alerts problem with the catalog of services
HI, SDP I installed Build 8002 and I see the following: Service Catalog created a solucitud the Hardware category. and create the "SLA SERVICE" but does not display alerts on tax time APPLICATION FOR BUILDING SERVICES CATALOG NO ASIGNED SLA *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Soliciud was created after a catalog of services - software and SLA SOFTWARE and only shows the end time but never leaves the alert and the flag of SLA BROKEN i created a request with service Catalog Alert does not show
Event log analyser
Hi, I am trialing the Event log analyser software. When i click on a server and select successful user logsins, the occurence does not always match the number of records in the report. Do you know why ? Thanks, Ian
Upgrade to 8.000 has gone horribly wrong.
Tonight I attempted to upgrade our ServiceDesk 7.605 server to 8.002. We use a separate SQL Server for the backend. I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%. I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck. I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for
How do I delete unwanted combinations of Department and Sites in the Asset Module
I am using ServiceDesk Plus 7606 with MS SQL 2005. Somehow, in the Assets Module when assigning Assets to department, the filter is showing a lot of combinations of 'Department, Site'. How can I delete those? In Admin Module both Departments and Sites are ok Thanks for any suggestions rmo
Monitoring Applications Manager Itself: any ideas?
Hi all, I have a 'tricky' question: how can I check if Application Manager is working, using a Windows script? I mean, AppManager is used for monitoring other servers, but how can we build a mechanism to periodically check if AppManager is up? Here we work in Windows, so I could build a powershell script to check if AppManager service is up, but it would not be enough, in the past there were times that the service was up but the AppManager site was down. Maybe listening to a specific port, but
Change request
Is there a way to allow a regular user to create a change request, or to promote a request to a change?
Desktop Central upgrade error
Hi Team we upgraded DesktopCentral to latest Hotfix 70127, but after upgrade, the message on the Login says you need to upgrade to 70127, but upgrade manager gives 70127 hotfix as applied. After upgrade the webclient is also not working. we dont have access to any TABS Logs and Screenshot attached in this link. http://bonitas.zohocorp.com/customer_uploads/2010_11_18_4_55_4_LOGS please assist immediately thanks Gopi ME Tech
Keeping the Desktop Central folder a manageable size
Hello, we are running Desktop Central on a VM. We have not allocated much disk space to the install. I've noticed that DTC saves info in the DesktopCentral_Server folder that takes up a large amount of disk space. Particularly the 'PatchBackup' folder. The 'Patch' folder is also several hundred megabytes and appears to just contain folders holding data for that particular patch. Can this info be safely deleted? I know I could back it up to another server or drive, but it takes a while to copy
ServiceDesk Plus -- Assets -- want to add a Hyperlink to an external resource
Is there a method of adding hyperlinks to external resources for an asset? Example would be a installed applications vendor webpage or a UNC path for additional documentation.
Is it possible to adding technician group to incident template ? by customizing template..
Is it possible to adding technician group to incident template ? by customizing template.. Need your answer sir. Thanks.
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