Oracle Monitoring Enhancement
Dear Team, we need to monitor the Oracle DB jobs, DB links, alert log and listener log file sizes in Application Manager Tool.Reagrds, Dipak Raste
SQL monitors attached to the wrong instance.
When I attach SQL monitors to one instance of SQL server, they also attach themselves to the default instance of SQL as well, even if the default instance is not shown when adding the monitors. It's making it very difficult to monitor the server, as the problems show up on both instances, even though they're only on one of them, and the thresholds can't be changed, as the other instance's monitor seems to overwrite the new threshold settings. For example, I change the threshold values and alert level
Custom Weekly Ticket Report
Hopefully someone can help me out with this. I currently have two weekly scheduled reports. One listing tickets closed during the week and the other report listing what tickets are currently open and on hold. Is it possible to combine the two reports into one? The report needs to contain a sort of snapshot per se of what tickets are currently in the queue, open and on hold and any tickets closed during that specific week. The fields to include in the report are: Requester Creation Date Request Status
Information
Hi! Does some one know why i have to use a read and write SNMP community? What I can obtein with read community and what with both? Thanks
SNMP Traps type CLEAR are not reaching OpManager
Hi, I am utilizing a propriety MIB. SNMP Traps are reaching the server properly based on WireShark, but OpManager displays only the TRIGGER traps. When CLEAR traps are being sent they are not being displayed anywhere. The CLEAR traps are not even added to the alert_audit log. Both traps were configured at the trap.parsers conf file. Any ideas? Best Regards, Max
Problems with upgrade patch and restore in Windows Server 2008 R2 - 64bit
Hello I have install ServiceDesk Plus 7.5.0 and would like to ugrade it to build number 7514 but keep getting an error: java.sql.SQLException: SQLException in StandardPoolDataSou... * Does ServiceDesk Plus 7.5.0 work with Win Server 2008 64bit? or is there a patch for it? Any suggestion welcome, thanks.
SDP 8.0 Release
What is the new tentative release date of ServiceDesk Plus 8.0? The roadmap page indicated the end of September 2010, and we are nearing the end of October.
Purchase Order Show GL and Cost Center Descriptions
When creating a purchase order, it would be beneficial to see not just the codes for the GL and CC, but the descriptions as well. This is shown in the attachment.
More Flexible Time Windows for Reports
We need to generate reports (for SLA purposes) for this kind of time windows: Monday to Friday and from 08:00 to 17:00 and also exclude holidays. We are asked to generate for our customers such SLA reports to cover periods of 1, 3 and 6 months, and one year. This appears to be currently impossible (except #2). This additional flexibility could be implemented by extending the options available from the "Edit report" menu. There is also a need to create a user-maintained holiday table, possibly
File Monitor issue
Hi, I have found that the file monitor functionality is not working as expected. I have created a file monitor to check File Existence on a server. Due to the length of time it takes to copy the file to the server (it is a large file), I have set the Consecutive Times value to 2. This seems to be ignored however, and the alarm is raised immediately after the 1st polling period determines the file is missing. Additionally, tests show that this problem also affects the File Age check. Can you
What is the next SDP build that will be released?
Hi there, I have a question about which version will be released next? Will there be a hotfix 7612 or has the support life cycle for 7.6 ended meaning you will release version 8.0 next? If there will be another hotfix for 7.6, what is the scheduled release date? Thank you
opmanager doing snmp-get towards ip not managed by opmanager
well, they belonged to switches a long time ago before the ip's changed, but now these ip's are used by other servers, and they are complaining that they still get snmp-get from the opmanager. I do a search of these ip's in opmanager and they don't show up. Any ideas where I can stop opmanager from contacting these servers? Best Regards, Oscar
Central server stops getting data from collector
I seem to have found a issue that happens on Monday mornings where the collector stops sending data to the central server. The services are running, When I picked this up last week I thought it was a fluke. But since it happened again this morning I don't think it's a fluke anymore. I have to restart the collector and run the "run.bat file" manually to get it going. The server does not restart automatically even though it's set like that in the services. I also noticed the service does not start
OpenService failed - The specified service does not exist as
Hello, We had first installed the 30 day trial and after that we installed the free version (6.0) with a backup of the data we have followed the next steps 1. Copy the folders from the OpManager installation directory. -conf -mysql\data 2. Uninstall the trial version for the machine and delete the OpManager Home directory 3. Download the free version for our website. 4. Replace the "conf" and "mysql\data" folder under the OpManager Home directory now after re�nstalling OpManager again, the service
How do I get a tech to be able to receive a notification of assignment email if request initiated via email
I am evaluating Service Desk Pro (SDP) 7.6 7611 When a requester makes a request via email, the request is processed and assigned to a tech. If the assigned tech is logged in, he sees that he's been given a new assignment. At present he does not receive an email notification that he's been assigned a new request When that same requester makes a request via the webpage, the request is processed and assigned to the same tech If the assigned tech is logged in, he see's that he's been given a new assignment
Business Rules on Email Requests
Hi, Should Business Rules be applying to Email Requests? I have setup numerous rules that apply if I submit a request via the portal, however they dont apply to anything submit via email. 99% of our jobs are logged via email. Is this normal behaviour or is there something that is not configured correctly? Thanks in advance Jon
Append reply to case when using outlook
When users/techs reply to an email from a SDP case, it is not automatically applied to that case when replying from outlook. Users have to use the website to have the conversation tracked inside the case. I want the reply to be tracked inside SDP when users just hit reply from outlook. When replying, the request ID is in the subject line and it is being sent to the same address we use to send emails from SDP, but still not working like I mentioned. What am I doing wrong?
Workflow of requests
I`d like to know if there`s a way to set an workflow of requets. For example: I open a request when it's closed it opens a new request and then so on. Some requests could be opened at the same time to be resolved in parallel. Ex: 1 - I open a workflow request to buy a desktop 2 - When the first request to buy this desktop is closed, it opens a second request automatically to prepare the equipment (install OS, etc) 3 - When the second is closed it opens a third one to install the desktop to the user.
Hardware Contracts and Requests
When I log a call for a printer or any other piece of hardware that has a maintenance contract associated with it, is this shown anywhere in the request? I want the contract info for the hardware to be automatically visible to the technician so he can place the call with the external company. Gill
Import vendors
We would like the ability to import vendors from a CSV.
Use LANDesk Asset / Software inventory with SDP
Have the ability to use LANDesk Management Suite DB for software inventory and asset tracking.
newbie problems
if a particular that is logged hasnt been touch by the technician..can i send an email to his boss before the due time runs out how can i calculate the time it took a technician to solve a problem..excluding the time he put it on hold.. i need performance report on technicians for the past months i have a request that needs to be sent to a third party..i would like to kno the time it took the technican before he send it to the third party thank you..im new here..your help is highly appriciated..
time entry in resolution
Can there be a feature to add a time entry in the enter resolution screen please?
Problem saving proxy settings.
Hi, I'm using AppManager, last version 9210. I'm trying to write new proxy settings in admin folder, but allways, i receive an error: Proxy Configuration failed. How can i delete all of this settings? Is there any file where i can set to blank this setting and set again? Thanks.
Calculating a percentage from two OIDS
I cannot get this to work... i have OID: .1.3.6.1.2.1.43.11.1.1.9 which is the current toner level in the printer and i have OID: .1.3.6.1.2.1.43.11.1.1.8 which is the total capacity i tried several different way of putting it into the add bulk option but none of them work. the device responds to both OIDs however... i have tried: .1.3.6.1.2.1.43.11.1.1.9 * 100 / .1.3.6.1.2.1.43.11.1.1.8 got nothing i have tried: (.1.3.6.1.2.1.43.11.1.1.9 / .1.3.6.1.2.1.43.11.1.1.8 * 100) i have tried (1.3.6.1.2.1.43.11.1.1.9
multiple requesters assigned to one asset
Hello, Is it possible to assign multiple requesters to one asset. there are several of these discussions years ago but no updates or new information. We have multiple users assigned to one PC because of shift work. Currently we cannot see if a request comes in which asset is that requester using. Thanks
Desktop Central - October 2010 Newsletter sent
Hi Folks, Greetings from ManageEngine Desktop Central. The Desktop Central Newsletter for October 2010 has been sent. The newsletter has details about latest enhancements (build 70122) and the upcoming features that are under development. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum
UserName/PassWord is Wrong - Error Code : 8007052e
Every time I try to run a report I get the error message: UserName/PassWord is Wrong - Error Code : 8007052e Under the "Domain Settings" the status says 1. dc.company.net : Unable to contact AD Server I deleted the domain and readded it and the status under "Domain Settings" said "Success", until I refreshed and I got the above error again. The login is correct, I verified the password and it is able to log into the domain controller. This is a fresh install of AD Manager 5.0.0 build 5000. Thanks.
Report for Software License Expiration?
Does anyone know if there is a way to set up a report for software license expiration? I'm trying to manage software licensing in ServiceDesk Plus, and I'd like to be able to run a report that would generate a list of software licenses by order of license expiration date. Any ideas?
Template assigned to Group
I have searched in here, but was unable to find an answer. Is it possible to create a template, but have only members of a specific (admin-defined) group have access to view/submit that template? For example, only sysadmins should be able to submit a request for a new server build. Can I setup a template that will only be viewable to Requestors that are assigned to the Sysadmin group? Thank you for your time. Shawn
import a list of devices
Hi i was looking for a way to discover a list of specific IPs ( from various subnets, from a CSV, Tab etc file) I have a few lists comprised of roughly 80 IPs each, and I want to add just them rather than adding all the subnets and then remove what i don't want - desktops and such - is there a way to do this? Thanks, Raymond
Auto Logon Helper on Linux
Hi, i am trying to create an auto logon helper for ssh on linux machines. I tried konsole -e ssh %DNS_NAME% -l ¬COUNT_NAME% as command to invoke in linux, but just nothing happens when trying to use it. I am using Firefox 3.6.10 on Kubuntu 10.04. Did anybody successfully create an auto logon helper for ssh on linux? Thanks in advance, Thomas
not-auth in requester dashboard
I have a problem that in the requester dashboard overview some tables (like levven/priority e.d.) display "not-Auth". This is strange because when the user views his request he's is able to see these items. It probably is a setting but I can't find it can anyone help?
manually add inventory?
Is there any way to manually add inventory without installing the agent? For example a laptop that is remotely offsite and never connected to our network. We'd like to record (enter details manually) into DC and have a record of this equipment. Thanks Kevin
Checking if a file share \\server\share$ is available
On our file servers we are defining a lot of different shares. Sometimes some shares become inaccessible for various reasons. I need to periodically check their availability. The predefined OpManager monitors allow me to check files and folders, but only through mapped drives. I cannot map a drive to every share, so this is not a solution. What other solution would you recommend? TIA Alex
How to remove a computer from inventary
Hello, we're testing Desktop Central and don't know how to remove computers from inventory:
Has anyone else seen these errors on a Citrix servers?
I am getting a lot of errors in the event viewer. Event ID 103 all generated by DesktopCentral. It essentially says that it is "Unable to get username from token!!"
Automatically generate a due date by priority/SLA
Hello all, First post. I would like to know if it's possible to have a due date automatically generated when a request is assigned a priority? I know it's possible to match a priority to an SLA, now if instead of escalating to another support rep it could be flagged as overdue instead once it slips outside the SLA that would be perfect. At the moment it seems due date (or time) has to be allocated manually upon edit or creation? Also is it possible to have a request line change colour when a request
Business View Ideas
Please allow an option to hide the labels for devices added to business view or at the least change the orientation so instead of it being on the bottom it can be out to the right. this is an issues when i put the devices on a rack diagram as the names are unreadable and the diagram is already labeled. as you can see the racks are already labeled so having the labels on the devices is useless.
Force users to update their details before they logon?
We are evaluating a number of self service products, we also have ADManager Plus. My questions is a number of your competitors have a pop up screen once a user has entered their userName and password that forces them to update their details and can not be cancelled. This function is very useful as it increases accuracy of the data in AD and can be run periodically or on a one time basis. I have used the self service portal in ADManager Plus but only find 30% of users update their own information.
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