Hi sir
I have a question,can i add one field ( on Helpdesk customize template ) and how the field link to technician group..? thanks.
Change the name of tabs
Hi! I would like to change the name of the tabs in Supportcenter Plus. Is there any easy way to do this, or is it not possible? With the tabs I mean, Can we change "contacts" "accounts" and so on, so they are called something else.. Thank you in advance. With regards Christian Berg
Readonly reporting user for mysql
We would like to be able to do external reporting using queries directly to the mysql database. I've seen other posts here suggesting as much as granting access to root from additional hosts. But, I would rather setup a new user with limited privileges: mysql> grant select on servicedesk.* to 'reports'@'remotemachine' identified by 'password'; mysql> flush privileges; While I'm sure this would work, I don't know if this would affect our ability to receive support, etc.
Business Rule : Place in Site
Dear All, I have created a multiple site in SDP. Is it possible to create Business Rule on Default Site with action Place in Site --> destination site. This is because my user using email to send request to SDP and with specific format on subject let say begins with "DC1" will be place on Site DC1. Reagards, Anton
NetFlow Analyzer stops collectiong data
Hi, we have NetFlow Anlayzer in the Free Version (only 2 interfaces) running for over 1 year. Without any changes we ran into problems, that Analyzer stops collecting data and stops drawing graphes. A restart of the service, and sometimes a restart of mysql was needed, but only a few hours later, it stopped again. What I've done: -> Update to the latest version (8600) -> Update Buffers of mysql in startDB.sh as suggested (--key_buffer_size=720000000 --innodb_buffer_pool_size=848000000), 2 GB RAM
Move PMP installation to new servers and domain
Hi team, Soon my organisation will be migrating all our services from one set of servers and domain, to a new set of servers and domain. We want to migrate our current PMP environment to the new domain, and want to know what the best process is to do this? Current environment: Windows 2K3 Server running PMP 6.0 with High Availability. New environment: Windows 2K8 R2 Server running PMP current version with High Availability. Also are there any pitfalls to be aware of as part of the migration
Term and Conditions for Purchase Order
We have a very long Terms and Conditions document. It's over the character limit for the Terms Field within the Purchase order. Is there a way in the future to either increase the character limit or to allow an attach file option to attach our Terms and Conditions document? Regards, Mike
Multiple item pick lists
I was trying to create a few templates, and it would be very nice to have a multiple line pick list, or perhaps a checkbox function for fields. For example, when a new user is coming on, I'd like them to be able to select the various applications needed: Great Plains, Office, Line of business app, etc. Obviously they wouldn't just pick one here, but rather one or more items off of a list.
stop timer
when i click on stop timer..a box shows up with an idea and a text field..i would like to make that text field mandatory..tell me how to do so please
Difference between Desktop Central And MSP Edition
I am testing the software for one of our small customers. I am trying to determine the differences between the 2 versions. I have a working installation of Desktop Central 7 trial currently but was hesitant to install the MSP edition because it seems to list the exact same feature set.
Any way to recreate default dashboard and widgets?
Hi, In our OpManager8 (8721) deployment (MSSQL2k5 DB), our dashboard names appear like " @(dashboard.name.nwoverview)" and widgets have names like "@(widget.name.recentalarms)". Is there a scripted fix for the behaviors? Thank you.
How can I deactivate the Default Request Template for creating a new Request?
..or deactivate the link on the "New Request" button. Requirement is that users cannot create a New Request without choosing a special Template. Thx in advance for your help, Anne
Changes - deactivation of System Aproval
Hi, when we create a Change from a Request the System approves the Change automatically - see attached Screenshot. How can this be deactivated? Thank you, Anne
USB security with Desktop Central 7
We run Windows XP SP3 and use desktop central to restrict the use of flash drives on client pcs. On one client pc we have been getting events logged to USB/PORT Security Events. One is EventId: 4112, Source: EmbargoSvc; Event type: Error; Description: The USB/Port Security Service was unable to allocate memory for a required operation. Another is EventId: 4133, Source: EmbargoSvc; Event Type: Error; Description: The USB/Port Security Service was unable to open the device interface \\?\storage#removablemedia#7&18e6ee4b&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}.
Widget Utilization % Colors
Hello, I'm evaluating opManager, and it looks great so far. On the Dashboard Widgets, is it possible to configure the thresholds for Utlization % ? For example, Volumes with most Disk Usage starts showing a color Red at 90% and above. I'd like that to be 95% and above. Thanks Jay
Localized notifications in SCP
Hi ManageEngine, We've noticed there is the option of having the client localized so, if the customer is using a workstation with the regional settings in Italian, he'll be able to see the tabs and options within the tool in Italian. However, this does not extend to notifications (email notifications, like when a new SR is submitted). Would be handy to have it as well for the notifications, so instead of having a single template for each notification, having the option to create multiple templates
Change Request Account not possible
Hello, For some strange reason it is not possible to change the account a certain request belongs to. We have over 60 requests which do not have an account attached to it. The contact who has made the request is assigned to the correct account. I suppose it has to do with the way it is done. So first the contact made a request. That contact was not yet in the system so it got created, without an account. The request is created without the account. The contact is assigned to an account but the request
How to add the HELP link on the requesterpage
In the technician interface there is a menu-item "HELP" and has a link to manageEngine's help-pages. Where can I change the requester's page so they have also a "HELP" linked to the users manual (that we translated into Dutch for us). technician's view requester's view Best regards, MF
DTC Inventory Devices
Is there a way to add Devices which can't have the Client installed? Devices such as; network printers, switches, firewalls, Etc...
Evaluation
Evaluating the product against a few others. Some of the SNMP settings on our Linksys/Cisco switches are not being discovered?? Any help?
display problem
SDP v7611 when using Google Chrome the quick access is not displaying properly
Deleting alarms automaticly
Hello, I am using OpManager 8 to monitor Windows event logs. Specific events are creating alarms correctly and running a script. I need the script to run each time the specific event log message is generated. This happens in a production environment up to twice a day. If the alarm is not deleted OpManager will not run the script again. Is there a way I can automatically delete alarms in OpManager? Thank you.
Survey Results Question
what does the ratings tab indicate in comparison to the satisfaction level Basically in the survey results there is a tab that says ratings and it will say 46.0 then when you open the survey there is a satisfaction level and its will read say 82.14 What is the difference and meanings? Thankx Marge
AD Auditplus Configuration Questions
Hi guys, I've searched the forum looking for some answers about configuration in AD Auditplus, but I could't find what I was looking for. So here are the questions: 1. In the Configuration tab -> Advanced Configurations I can create a new custom action to audit but I couldn't find anywhere the option to delete it. Is there such an option? 2. Can I create a new action by using a server 2008 event id? I must mention that I am still evaluating the product build 4052. Regards,
I would like to move the application to a new server.
What are the correct steps to migrate the data from the old server to the new?
Mail fetching issues
Hi, We have been running SupportCenter+ for a few months now and thought it was about time to upgrade to the latest version. After facing a severe system error after trying to apply the latest patch to our system I finally got the system up and running again with a fresh install and applying backups after backups. However, we discovered that mail fetching is behaving very weird. First of all it downloaded quite many emails without problem. After a reboot to apply some system changes, mail fetching
Hotfix 8003 Released
Dear Users, An hotfix over 8000 has been released. Please refer to the below announcement link to know about the details of the hotfix release. https://forums.manageengine.com/#Topic/49000004524037 Thanks & Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Reset Opmanager password
How can I recover a lost or unknown password in OpManager? I have full access to the machine. MTIA Jason
check for missing eventlog on windows
Hi We are currently using MOM 2005, and need to replace it with something better :) - we use a feature called "check for missing" - which will give an alert if a given event has not occourd between a give timeframe - example 04:00:00 -> 05:00:00 each day Is OpManager able to do that? Thanks
ServiceDesk Plus giving browser login prompt
Running ServiceDesk Plus 8.0.0 8002, the latest. Been having a problem for a while where everyone is prompted with a login popup prompt when they go to the ServiceDesk login page. It's a basic browser prompt, looking for a username and password, and it will not accept anything thats entered. However if you click cancel on it, it goes away and loads the ServiceDesk login page where you can then log in successfully. Spoke with ManageEngine support about this, who had me add the ServiceDesk URL to
Adding to list of service Packs and Hotfixes in Asset/Software
Can you advise what process is used to add hotfixes and service packs etc to the SERVICE PACKS section within Software in Asset Management? Just scanning through and Windows XP SP3 isn't showing as a Service Pack, just showing as unidentified item after a software scan. V7605 and MS SQL backend. Thanks, Andy
SSL question
Can anyone tell me how to generate an SSL cert that is 2048 bit . Go Daddy only accepts them 2048 and above but the documentation with this application gives a command that generates only 1024 and that is not accepted. any help would be appreciated. thanks Rick
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
Discrepency between Patch Management and Microsoft Update
I am having trouble understanding why Patch Management says that some of my machines need a patch, but that patch is not detected by Microsoft Update. For example, Patch Management is reporting that 7 of my servers need kb983582, however if I go to Microsoft update, it it not showing there. How come?
Identifying & scanning ThinClients as workstations
Hi there We recently moved from normal Windows workstations to Linux based ThinClients that connect to Citrix servers. Now - as already mentioned in this very old post: https://forums.manageengine.com/?ftid=49000002663641 - we have the problem that those workstations get only identified with their current IP, but cannot be scanned more detailled (it throws a connection error). I also cannot add all details to such a workstations, because SD+ will add the same workstation again as soon as it is deteced
Question about usr access to views / graphs
Hi all! I did not find anything on this, and I know it's a shot in the dark, but i would like to know if it would be possible to grant access to views and sites and the rest just by IP ? the reason why is because our NOC is being equipped with TV sets that have Ethernet connection, so that would eliminate the need of a PC connected for authentication purposes. I still need to double-check the capabilities of the named TV boxes, but is such a thing remotely possible? TIA raymond
Adding ARUBA ap's via snmp
Can someone please give me a walk through how to add aruba AP's to monitor using OPmanager?
Data Missing from Report
Hi , We are having Application Manager 9 built 9300. When I tries to fetch historical data of particular perimeter , I am not able to see data from 8-Nov-10 22:00 till 9-Nov-10 8:00. Pls note application manager was up and running at this time . Pls refer to attached pdf report
Assigning Assets to a workstation does not work properly within a particular Asset
We discovered that in SDP 7.6 (Build 7611) there is still an issue that has been there since 7.0: When you are in the Edit-view of an asset and make an assignment (In use...) to a Workstation, the "Associated to" Name & Department are not properly saved! The workaround is, to make the assignment of an assets to a workstation (In use...) in the Asset overview list. But this takes more time to get to for every asset. See the screenshots below for clarification of what problem I refer to: Step:
How can I consolidate two Business Units to One?
Hi. We're using SCP with 3 Business Units. We devide two customers as two business units. (another 1 Business unit were still devided.) In these days, unexpectedly two customers made M&A. so, I must consolidate these two Business Unit to One BU. How can I do this? I know the only way, I learned, clean up whole customer(contact) information. and make new Customers List, and contacts. Sorry But, I want ask your openion. Please, Please, Show me the way.... Thanks.
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