Change Request Account not possible

Change Request Account not possible

Hello,

For some strange reason it is not possible to change the account a certain request belongs to. We have over 60 requests which do not have an account attached to it. The contact who has made the request is assigned to the correct account.

I suppose it has to do with the way it is done. So first the contact made a request. That contact was not yet in the system so it got created, without an account. The request is created without the account. The contact is assigned to an account but the request is never updated again. If we now try to change the requests account we can not select an account anymore.

Is there some way to force updating account from the request accordingly to the contacts account?

Kind regards,

L'Excidio









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