Growing list of "unapplied patches"
I have a workgroup of about a dozen computers. 11 Windows 7, 1 x XP. First problem... Desktop Central always has the configuration as in progress (which I see is expected for workgroups). The list of patches is growing. All patches are being shown as "Patch is already installed" or "Patch is not applicable..." Either way, they are never removed from the list of patches. When I do the next download and draft it redownloads all of the patches, and says that they all still need to be applied to
Error on Page
/agentSettings.do?actionToCall=showSettingsPage# shows Errors on Page in Firefox: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729) Timestamp: Tue, 12 Oct 2010 19:52:25 UTC Message: Syntax error Line: 935 Char: 19 Code: 0 URI: http://168.12.177.15:8020/agentSettings.do?actionToCall=showSettingsPage Message: Object expected Line: 1505 Char: 1 Code: 0 URI: http://168.12.177.15:8020/agentSettings.do?actionToCall=showSettingsPage
Install Agent in VPN Client
Hi, I am install the Desktop central server in our LAN Environment.But i am not able to install the Agent into the VPN client from the Web-Console.It show an error like this, "No network provider accepted the given network Path" any help me on this Waiting for your's Reply Regards Krishna
Changing the Host Resource XML file
Hi Team I am working on a few solaris systems and in the HOST Resource file, we saw the command we use for disk usage is /usr/bin/df -F ufs -k | awk '{x+=$2}{y+=$3}{z+=$4}END{print x,y,z}' curValue - line 2 & Token 1 used - line 2 & Token 2 But from the screenshot below, the output comes in like this So it comes in Line 1 - Token 1 and 2. Do we change the line to 1 and will it work ? Because, currently we are getting 0% as disk usage. Kindly advise. Thanks Isaac ME Tech
I need help.....
I just started to use this program ServiceDesk Plus and we have created an e-mail account named soporte. So when a user send a e-mail to this account, a ticket number is created. I have a question: Is it posible to configured that when someone send a e-mail to this account Soporte, I could receve a copy of this e-mail? Thanks a lot! Gláucia
Automatically assign tasks attached to a request to the technician.
Is it possible to automatically assign the tasks attached to a request by the task template to be automatically assigned to the technician who picks up or is assigned the request? There's another thread in the forums asking for a "checklist" of jobs - this is a great idea, especially in things like new user creation to simplify things for the technician. If you create a new user, a checklist for things like; Create AD account Check address info is correct Set up desk phone Setup voicemail Get mobile
Email: the ability to bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Thanks
Notifications not working
Hello, I have setup a some notification profiles; the first one is just normal email notification and is all the time for everything to my own mail box. The second one is from 1600 -> 0900 every day for everything; this one is an email based sms notification profile. What I am confused by is that the email notification seems to be working well each and every time...whereas the email based sms notification profile seems to pick and choose when it sends the notifications. The attached image shows
ELA not sending email notifications
We are using ELA 6.0.0 build 6010 (SP-1.0) with MySQL -- ELA is gathering the events from the server but is not sending the notification. We are able to send a test message which leads us to believe the smtp server is correct. There have been a couple of times ELA did send the notification but it was days after the event generated the alert. The latest event happened on Friday afternoon and we have not received any email notification. I'm not sure what settings to check - any ideas/help would
Notification template bug
When customizing a notification template, if you pick "Requester Phone" as a variable, it adds "RequesterPhone" and not "$RequesterPhone" so the variable does not work. It's easy enough to add the $ of course, but figured you would want to know.
Notification Problem
So I have a problem with getting a notification to work. When we get a ticket from Quest's Qcontrol ticketing system, it sends it SDP. I had to add their email address to the junk mail list in the notifications area because when SDP would reply with their ticket number, they would reply saying thank you for the reply and in a loop it would go. The problem is now when Quest sends us an email I cannot get SDP to send ANY notifications to us that a new ticket has been opened by them. How do I resolve
Maintenance Mode?
Is there a way to put Oputils into Maintenance mode? I ask this question because when we run our daily backups, we get Alerts from the bandwidth monitoring tool. Thanks Trevor
Notify Group
We have several groups of technicians. Some have only 1 person in them, some have 5. We have business rules setup so a ticket will get assigned to a group, and an email will be sent to that group. If a user goes into a ticket that is assigned to a group, but has not been assigned to a technician yet and does a "reply" the email gets added to the ticket, but no email goes out. The only Notification rule is "Alert(or Notify) Technician by Email when there is a new reply from the requester", but
Preventive Maintenance
I currently have 2 PM tasks setup. When the time for the 1st one rolled around it did not run, so I changed the time from 0:00 (midnight) to 5 minutes in the future and it ran correctly. The 2nd one is scheduled to run at 0:15 on the 24th of every other month. It did not run as expected this month, but then did run at 15:15 local time. Exactly 15 hours later than I expected it to. Other requests that are entered show the correct created time based on the local time. Attached you can see screenshots
Cisco router add
When trying to add cisco router to routers, i dont know how to fill in the fields. When i access my router via telnet it asks me those only: Username: Password: then i do enable Password: What are the rest fields needed to be entered like prompt? etc. Please tell me what to enter to which field?
SQL 2008 R2 support
Hi, Can I create my OpManager (build 8721) database on a Clustered SQL 2008 R2 installed Windows 2008 R2? I have tryed this but OpManager failed to create it.
Firewall Exceptions needed for Currently Logged on User Tool
I'm trying to run the currently logged on user tool, nbut I'm seeing the following error when trying to connect to a number of PC's. I'm just wondering what exception needs to be added to the windows firewall for me to gather the correct data. Thanks
How secure is DE database ?
Hi, Just a quick question. How secure is the DE database and folders that holds all the configration files for devices ? Are all the configs stored on the DE server in txt files in clear text? Cheers, RH
Major Release
Is there any news on when version 8 will be released? This is still tentative end of Sept. Shame that this is taking so long considering it was due about 3 months ago! Don't get me wrong, I'm glad it isn't being rushed out with a bunch of bugs, it would just be nice to have the tentative date updated when it has been and gone...
NetFlow Plug-in 8500 Issue
I have installed a demo of the NetFlow plugin for Opmanager. I recieved the following error after starting the OpManager service after install. NetFlow Plug-In has not started because NetFlow Plug-In is not changed to secure mode. The Opmanager server is configured for SSL. Does anyone know how to fix this error? Thanks, Joe
Tasks acording to request selection fields
Hi, Let's take as an example a new employe request. The requester should fill in what the new guy needs. So, I can add fields in the template for it. Example: Email account; New Laptop; Active dir user; Application 1, Application 2; Application 3; And I can add tasks for this "sub requests": Email Account creation, active dir, etc.. If the requester only selects Aplication 1, I need to "enable" ONLY the coresponding task. If the requester selects all aplications, I need to enable all corresponding
Duplicate information in email
If I edit an Email Profile and add a $ variable to the message, the variable also shows up in the Alarm Details of the email. When I remove the variable, it is automatically removed from the Alarm Details. The result is that every email has a Message and Alarm Details section both of which contain the exact same data. Is there a way to prevent this behavior?
contracts managemet
please, could you tell me how can I manage the contracts information onmy helpdesk support.
Can't individually identify physical/logical disks inside VMs
Hello, I am running a bunch of Windows Server 2003 machines as virtuals in a VMWare ESX environment.... C, D, E drives etc are mounted using a fibre array within which there are predefined datastores....I'm able to see the % utilization based on the cumulative total of all hard disks on each server. This however doesn’t help me identify individual drives which may be close to full. I’m running the Premium version of OpManager Build 8721. Any help would be greatly appreciated…. Thank you!
Integration of Service Desk Plus MSP & Support Center Plus 7.6
We provide Call Center and NOC outsourced support services for our clients. We have a Call Center ticketing system for our Call Center and another ticketing system for our NOC. A lot of times the Call Center needs to escalate a ticket to our NOC, but it is impossible to do automatically since both systems are on different platforms. We want to integrate the two, but both are very limited in functionality and we currently researching alternatives. However, it seems that Service Desk Plus MSP is
Attach a request to a Software License
If we go to the Software Licenses we see Request Details. How can we attach a Request to this Software Licenses so we can see them here. ?
Login from own web page
I am trying to login to Manage Engine SDP from my own web page by posting the username and password using the method on the ME website. I am not able to and it is always telling me my username and password are wrong. Below is the code that I am using <form action="http://servicedesk/HomePage.do" method="post"> Username<input type="text field" name="username"/><br> Password<input type="password" name="password"/> <br><input type="submit" value="Go"/> </form> I guess I need to also include
How do I close a request via email in Service Desk Plus
We are in the process of evaluating Service Desk Plus (SDP) I've configured SDP to Send and Receive email. SDP is able to create and route new request via email. It will send an email to a tech when they have been assigned a request. I understand from the documentation that a Tech is supposed to be able to close a request via email. I've not been able to do that. I've included @SDP@ in the subject line and have tried @@Operation = CloseRequest@@ as well as @@Status = Closed@@ but the status remains
Free Edition - Message States that License Has Expired
We purchased the Full Version for 5,000 users. I would like to keep the Free Edition running in our test environment. I confirmed that the license has been converted to the Free Edition. It has the annoying message at the top that the license has expired. Is it possible to make this message go away?
closing tickets
Hi We have noticed that when closing tickets we need a process for users to approve the closure of the job. To acheive this at the moment we are emailing them manually via the ticket. A better way could be to have a button to 'approve close' were the job would be put in a ready to close state with, a email notification sent that the job is ready to close. The user then approves/denies the close request via a link in the email which possibly sends an email notification to close back to the technician
More flexibility when creating a Business View
When creating a business view, it would be nice if you could do the following: 1. Choose where the arrow heads sit on a link 2. Group select objects and set icons 3. Group select objects to move them around 4. Align objects on the grid 5. Choose where the text field would be displayed, 6. Have greater control over the link line thickness (even the thinest option clutters up the view) 7. Link an object to more than one port on a device ( for example: a loadbalancer with 4 ports may have
Support for MSSQL
Hello! Please help me. What versions of MSSQL does NetFlow Analyzer Professional Plus support? Only 2005 or not?
Requester list
Hello, In adminitration panel, we can import a requester list from a CSV. I would like to export my current requester list in order to modify and then import it again. I haven't seen the export function. It's possible to export the requester list. Version of my helpdesk : 7608 Regards Bastien Futhermore, did-you have the exact release date of version 8.0 servicedesk ?
Quicktime Player installation Issue
Hi , I install the Quicktime player application both EXE and MSI on the client computer via desktop central.I am able to install the application buts not open it.During open it tells like"c:programs filesQuicktimeQuicktimeplayer.exe This application has failed to start because the application configuration is incorrect.Reinstalling the application may fix this issue" .I refers the below lines for installing the MSI of Quick time player from your Desktop central Guide: 6.6 Installing QuickTime Player
Total time spent per technician for the day
Hi, We have started using SupportCenterPlus, and I miss one feature; During the day and at the end of the day I need to see a total of *all* my time spend for today. At the end of the week, I need to see a total of *all* my time spend for the week. At the end of the month, I need to see a total of *all* my time spend for the month. (per week, per day is preferable) *All* is requests resolved, on hold, closed, in short: All and every single time entry made by me no matter the status We are
OpManager 8721
I'm a little disappointed in not only this version of OpManager, but what appears to be the lack of support from your staff in getting all my issues addressed. Here is a list of items I'd like addressed: 8721 has a bug that shows multiple hosts that are not virtualized because they have multiple cores in their processors. This is a known bug, but I was given a "hotfix" that was supposed to have corrected this problem and it doesn't work. When virtual machines on my ESX servers are rebooted,
Can not update asset. Get message "Duplicate entry for
while updating asset I get following error "FAILURE :Database exception while updating the Workstation. : Duplicate entry for key Please report the problem to the system administrator, with the Error Code - 1,229,510,288,119." I have attached support logfile
Some stray entries found for this device
I am unable to add a device which were added before but due to some reason i removed and tried to readd but got this error: "Some stray entries found for this device" Please help.
incorrect traffic direction in IP group
let say 10.1.1.1 send traffic to 10.2.2.2 via interface A in and then interface B out. And assume the IP group's configuration is that IP:10.1.1.1 and Interface:A. The traffic flow is revered to show on the conversation tab of IP group like IN src 10.2.2.2 dst 10.1.1.1, OUT src 10.1.1.1 dst 10.2.2.2. Is it a bug?
License Question
Hi, We have a question about license pricing. For example, we have ten routers which have ten interfaces. Should we buy a license that includes 10 devices support, no matter how many interfaces we have right ? Regards. Akın Arcak
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