Resolved status with automatic e-mail

Dear Reader,

I would like to have your attention for the following problem we encounter:

We use the status resolved with the automatic e-mail that will be send. When we put a request on 'Resolved' an automatic e-mail is send to the customer. However our current version (7607) doesn't take into account that the customer can just reply to the automatic e-mail with something like "Alright I will test this resolution". Because when this happens the status will be open again. The problem is that we cannot put it back to 'Resolved' without sending the automatic message again. We did this anyway, but now we get an automatic 'out of office' reply from the customer that puts the status back to open again. This isn't good for our overdue statistics.

A possible solution to this problem is maybe the as already done for the status 'Closed'. When I put the status to 'Closed' I get the option to send the automatic message or closed without notification. Now I know there is a upcoming release of the next version in about a month and we would really appreciate if this functionality is build in this release for the 'Resolved' status as well.

Many thanks in advance!

Nick