Hi to all,

we are migrating our messaging service but i have problems with SMTP configuration. 

This is the log that i found. The same client configuration on thunderbird works flawlessly.

Any idea?

Thanks

Enrico

  

[13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[46]|: Exception while trying to send notification for Request ID : 14940|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.

at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1162)

at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:668)

at com.adventnet.servicedesk.notification.action.SDNotifyAction.execute(SDNotifyAction.java:297)

at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)

at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:116)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:285)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)

at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)

at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

at java.lang.Thread.run(Unknown Source)

Caused by: javax.mail.MessagingException: Exception reading response;

  nested exception is:

javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)

at javax.mail.Service.connect(Service.java:297)

at javax.mail.Service.connect(Service.java:156)

at javax.mail.Service.connect(Service.java:105)

at javax.mail.Transport.send0(Transport.java:168)

at javax.mail.Transport.send(Transport.java:98)

at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1147)

... 61 more

Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)

at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75)

at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440)

... 69 more

[13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[46]|: Error code : 18013|

[13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[46]|: Error row : <AdventNetErrorCode ERRORCODE="18013" ERRORSTRING="ER_MAIL_SENDING_FAILED" ERRORMESSAGE="Mail sending failed." />|

[13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[46]|: FAILURE :Problem while sending E-mail. : Mail sending failed.<br><br> Please report the problem to the system administrator, with the Error Code - 1,275,305,772,532.|