Disappearing Asset information
We are currently using ServiceDesk Plus 7.605. When we dispose of computer assets, we mark them as disposed, and move them to a Non-IT asset category (example: HP Desktop - Discarded). We do this so that ServiceDesk does not try to scan those assets, and for better organization. When we move the records, we use the "MODIFY TYPE" feature.
When I ran a report of the discarded assets, I found that the machine information (serial numbers, hardware info, etc...) was missing. The only thing that remained was the Ownership History. This created a huge issue, as now we have disposed of equipment, and no longer have those serial numbers/Service Tags in the system.
I just wanted to bring this to your attention as something that can have serious repercussions with your customers.
Thanks,
Dave
When I ran a report of the discarded assets, I found that the machine information (serial numbers, hardware info, etc...) was missing. The only thing that remained was the Ownership History. This created a huge issue, as now we have disposed of equipment, and no longer have those serial numbers/Service Tags in the system.
I just wanted to bring this to your attention as something that can have serious repercussions with your customers.
Thanks,
Dave