Upgrade to 8.000 has gone horribly wrong.
Tonight I attempted to upgrade our ServiceDesk 7.605 server to 8.002. We use a separate SQL Server for the backend.
I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%.
I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck.
I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for business tomorrow without someone's kind assistance.
Help!!!!
I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%.
I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck.
I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for business tomorrow without someone's kind assistance.
Help!!!!