Hello, We have an issue with email reminder. I´m part of the service desk staff and I´m in charge of create and assign all the tickets to the technicians, The idea is using the reminder option, send an email to the technician advising about a ticket that is close to expire, but If I use my user to create the reminder, all the email are sends to my email instead of technician's email.

 

There is a way to change this behaivor ??

The version is ServiceDesk Plus  7.6.0

 

Thanks for your help.

 

Wilson Teran