Hi all,

 

It might be more a problem than a question but since i'm asking for some clarification here we go :)

I'm currently using ServiceDesk plus 8.0.0 Build 8003 I noticed there is a "remote control settings" option under the Actions tab.

 

I've configured the agent itself and pushed it to the remote computer.

On the computer I can see 2 services

- ManageEngine AssetExplorer Agent

- ManageEngine AssetExplorer RemoteControl

 

I did have to manually start the Remotecontrol service but its running without any errors.

 

However I have no option to actually use remote control.

There is nothing under the actions tab ( Except the configure remote control settings ) nor an icon in the request itself next to the Asset.

 

I've seen on a few sites that a viewer needs to be installed aswell but I have no idea where to get thisone.

 

Anybody got a clue what I might be missing?

 

Thanks!