Error when attaching existing file to solution.
Dear Team When ever I try to attach a file, that has been attached before, to a solution I get the following error. "FAILURE : Error while saving the solution details. Please report the problem to the system administrator, with the Error Code - 1,290,072,840,698" (To reproduce the error do the following. 1 create an solution and attach a file. 2 update the file and try to attach it again (without changing the file name or removing the existing attached file)) It would be better if SC+ would overwrite
Cisco WAAS reporting in NetFlow Analyzer - Feature Pack Available
Hi, We have had some inquiries on including Cisco WAAS reports in NetFlow Analyzer in the near past. Considering user demands, our development team has worked on this feature and it is now available as an Early Access. NetFlow Analyzer can report on the WAAS compression stats for each WAE application and allow this to be compared with NetFlow Analyzer's in-depth application and conversations report. Anyone interested in trying this feature, feel free to email us at netflowanalyzer-support@manageengine.com
corrupt reports
Hi, We are using Servicedesk plus (7100) The problem we are facing is the following : after a while, some scheduled reports (from network monitoring) are corrupt. Daily a report as pdf attachment is generated, and send by mail. These pdf's are coppupted after a week of two weeks. When opening the list of generated reports, opening the report results in the same corrupt file. I assume something went wrong while writing the pdf? This problem occurs with some reports, not all of them. When deleting
Mass Asset Scan to add all Workstation
Is there a way to do a mass scan to add all workstation in our domain than have to scan and add one by one? Thanks for the help!
SLA alerts problem with the catalog of services
HI, SDP I installed Build 8002 and I see the following: Service Catalog created a solucitud the Hardware category. and create the "SLA SERVICE" but does not display alerts on tax time APPLICATION FOR BUILDING SERVICES CATALOG NO ASIGNED SLA *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Soliciud was created after a catalog of services - software and SLA SOFTWARE and only shows the end time but never leaves the alert and the flag of SLA BROKEN i created a request with service Catalog Alert does not show
Event log analyser
Hi, I am trialing the Event log analyser software. When i click on a server and select successful user logsins, the occurence does not always match the number of records in the report. Do you know why ? Thanks, Ian
Upgrade to 8.000 has gone horribly wrong.
Tonight I attempted to upgrade our ServiceDesk 7.605 server to 8.002. We use a separate SQL Server for the backend. I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%. I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck. I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for
How do I delete unwanted combinations of Department and Sites in the Asset Module
I am using ServiceDesk Plus 7606 with MS SQL 2005. Somehow, in the Assets Module when assigning Assets to department, the filter is showing a lot of combinations of 'Department, Site'. How can I delete those? In Admin Module both Departments and Sites are ok Thanks for any suggestions rmo
Monitoring Applications Manager Itself: any ideas?
Hi all, I have a 'tricky' question: how can I check if Application Manager is working, using a Windows script? I mean, AppManager is used for monitoring other servers, but how can we build a mechanism to periodically check if AppManager is up? Here we work in Windows, so I could build a powershell script to check if AppManager service is up, but it would not be enough, in the past there were times that the service was up but the AppManager site was down. Maybe listening to a specific port, but
Change request
Is there a way to allow a regular user to create a change request, or to promote a request to a change?
Desktop Central upgrade error
Hi Team we upgraded DesktopCentral to latest Hotfix 70127, but after upgrade, the message on the Login says you need to upgrade to 70127, but upgrade manager gives 70127 hotfix as applied. After upgrade the webclient is also not working. we dont have access to any TABS Logs and Screenshot attached in this link. http://bonitas.zohocorp.com/customer_uploads/2010_11_18_4_55_4_LOGS please assist immediately thanks Gopi ME Tech
Keeping the Desktop Central folder a manageable size
Hello, we are running Desktop Central on a VM. We have not allocated much disk space to the install. I've noticed that DTC saves info in the DesktopCentral_Server folder that takes up a large amount of disk space. Particularly the 'PatchBackup' folder. The 'Patch' folder is also several hundred megabytes and appears to just contain folders holding data for that particular patch. Can this info be safely deleted? I know I could back it up to another server or drive, but it takes a while to copy
ServiceDesk Plus -- Assets -- want to add a Hyperlink to an external resource
Is there a method of adding hyperlinks to external resources for an asset? Example would be a installed applications vendor webpage or a UNC path for additional documentation.
Is it possible to adding technician group to incident template ? by customizing template..
Is it possible to adding technician group to incident template ? by customizing template.. Need your answer sir. Thanks.
Hi sir
I have a question,can i add one field ( on Helpdesk customize template ) and how the field link to technician group..? thanks.
Change the name of tabs
Hi! I would like to change the name of the tabs in Supportcenter Plus. Is there any easy way to do this, or is it not possible? With the tabs I mean, Can we change "contacts" "accounts" and so on, so they are called something else.. Thank you in advance. With regards Christian Berg
Readonly reporting user for mysql
We would like to be able to do external reporting using queries directly to the mysql database. I've seen other posts here suggesting as much as granting access to root from additional hosts. But, I would rather setup a new user with limited privileges: mysql> grant select on servicedesk.* to 'reports'@'remotemachine' identified by 'password'; mysql> flush privileges; While I'm sure this would work, I don't know if this would affect our ability to receive support, etc.
Business Rule : Place in Site
Dear All, I have created a multiple site in SDP. Is it possible to create Business Rule on Default Site with action Place in Site --> destination site. This is because my user using email to send request to SDP and with specific format on subject let say begins with "DC1" will be place on Site DC1. Reagards, Anton
NetFlow Analyzer stops collectiong data
Hi, we have NetFlow Anlayzer in the Free Version (only 2 interfaces) running for over 1 year. Without any changes we ran into problems, that Analyzer stops collecting data and stops drawing graphes. A restart of the service, and sometimes a restart of mysql was needed, but only a few hours later, it stopped again. What I've done: -> Update to the latest version (8600) -> Update Buffers of mysql in startDB.sh as suggested (--key_buffer_size=720000000 --innodb_buffer_pool_size=848000000), 2 GB RAM
Move PMP installation to new servers and domain
Hi team, Soon my organisation will be migrating all our services from one set of servers and domain, to a new set of servers and domain. We want to migrate our current PMP environment to the new domain, and want to know what the best process is to do this? Current environment: Windows 2K3 Server running PMP 6.0 with High Availability. New environment: Windows 2K8 R2 Server running PMP current version with High Availability. Also are there any pitfalls to be aware of as part of the migration
Term and Conditions for Purchase Order
We have a very long Terms and Conditions document. It's over the character limit for the Terms Field within the Purchase order. Is there a way in the future to either increase the character limit or to allow an attach file option to attach our Terms and Conditions document? Regards, Mike
Multiple item pick lists
I was trying to create a few templates, and it would be very nice to have a multiple line pick list, or perhaps a checkbox function for fields. For example, when a new user is coming on, I'd like them to be able to select the various applications needed: Great Plains, Office, Line of business app, etc. Obviously they wouldn't just pick one here, but rather one or more items off of a list.
stop timer
when i click on stop timer..a box shows up with an idea and a text field..i would like to make that text field mandatory..tell me how to do so please
Difference between Desktop Central And MSP Edition
I am testing the software for one of our small customers. I am trying to determine the differences between the 2 versions. I have a working installation of Desktop Central 7 trial currently but was hesitant to install the MSP edition because it seems to list the exact same feature set.
Any way to recreate default dashboard and widgets?
Hi, In our OpManager8 (8721) deployment (MSSQL2k5 DB), our dashboard names appear like " @(dashboard.name.nwoverview)" and widgets have names like "@(widget.name.recentalarms)". Is there a scripted fix for the behaviors? Thank you.
How can I deactivate the Default Request Template for creating a new Request?
..or deactivate the link on the "New Request" button. Requirement is that users cannot create a New Request without choosing a special Template. Thx in advance for your help, Anne
Changes - deactivation of System Aproval
Hi, when we create a Change from a Request the System approves the Change automatically - see attached Screenshot. How can this be deactivated? Thank you, Anne
USB security with Desktop Central 7
We run Windows XP SP3 and use desktop central to restrict the use of flash drives on client pcs. On one client pc we have been getting events logged to USB/PORT Security Events. One is EventId: 4112, Source: EmbargoSvc; Event type: Error; Description: The USB/Port Security Service was unable to allocate memory for a required operation. Another is EventId: 4133, Source: EmbargoSvc; Event Type: Error; Description: The USB/Port Security Service was unable to open the device interface \\?\storage#removablemedia#7&18e6ee4b&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}.
Widget Utilization % Colors
Hello, I'm evaluating opManager, and it looks great so far. On the Dashboard Widgets, is it possible to configure the thresholds for Utlization % ? For example, Volumes with most Disk Usage starts showing a color Red at 90% and above. I'd like that to be 95% and above. Thanks Jay
Localized notifications in SCP
Hi ManageEngine, We've noticed there is the option of having the client localized so, if the customer is using a workstation with the regional settings in Italian, he'll be able to see the tabs and options within the tool in Italian. However, this does not extend to notifications (email notifications, like when a new SR is submitted). Would be handy to have it as well for the notifications, so instead of having a single template for each notification, having the option to create multiple templates
Change Request Account not possible
Hello, For some strange reason it is not possible to change the account a certain request belongs to. We have over 60 requests which do not have an account attached to it. The contact who has made the request is assigned to the correct account. I suppose it has to do with the way it is done. So first the contact made a request. That contact was not yet in the system so it got created, without an account. The request is created without the account. The contact is assigned to an account but the request
How to add the HELP link on the requesterpage
In the technician interface there is a menu-item "HELP" and has a link to manageEngine's help-pages. Where can I change the requester's page so they have also a "HELP" linked to the users manual (that we translated into Dutch for us). technician's view requester's view Best regards, MF
DTC Inventory Devices
Is there a way to add Devices which can't have the Client installed? Devices such as; network printers, switches, firewalls, Etc...
Evaluation
Evaluating the product against a few others. Some of the SNMP settings on our Linksys/Cisco switches are not being discovered?? Any help?
display problem
SDP v7611 when using Google Chrome the quick access is not displaying properly
Deleting alarms automaticly
Hello, I am using OpManager 8 to monitor Windows event logs. Specific events are creating alarms correctly and running a script. I need the script to run each time the specific event log message is generated. This happens in a production environment up to twice a day. If the alarm is not deleted OpManager will not run the script again. Is there a way I can automatically delete alarms in OpManager? Thank you.
Survey Results Question
what does the ratings tab indicate in comparison to the satisfaction level Basically in the survey results there is a tab that says ratings and it will say 46.0 then when you open the survey there is a satisfaction level and its will read say 82.14 What is the difference and meanings? Thankx Marge
AD Auditplus Configuration Questions
Hi guys, I've searched the forum looking for some answers about configuration in AD Auditplus, but I could't find what I was looking for. So here are the questions: 1. In the Configuration tab -> Advanced Configurations I can create a new custom action to audit but I couldn't find anywhere the option to delete it. Is there such an option? 2. Can I create a new action by using a server 2008 event id? I must mention that I am still evaluating the product build 4052. Regards,
I would like to move the application to a new server.
What are the correct steps to migrate the data from the old server to the new?
Mail fetching issues
Hi, We have been running SupportCenter+ for a few months now and thought it was about time to upgrade to the latest version. After facing a severe system error after trying to apply the latest patch to our system I finally got the system up and running again with a fresh install and applying backups after backups. However, we discovered that mail fetching is behaving very weird. First of all it downloaded quite many emails without problem. After a reboot to apply some system changes, mail fetching
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