Inbound contact information from Call Alert to Log Request
Hello when we have a unknown Contact, and select the Log Request into Call Alert, into Log Request dont'have a Contact Call number. The Supp Reps in this momento cannot insert all Conctact information, but need the Telephon Numbre into Request. In attach two printscreen about the question. Best Regards Alberto
Testing of updates
Why updates for SupportCenter aren't tested in all its localizations? Quite often happens that after update setting in Russian localization there are errors. The same errors don't appear in the English version. It delivers inconveniences at work with clients.
When add new monitor(Windows Server) other system not auto add in appmanager
When add new monitor(Windows Server) other system(such as oracle_db, mssql_db) not auto add in appmanager. and when I add new monitor(database) by click "Add monitors" in block "Monitors in this System"(see attached file), the new monitor(database) is not show in this area. Suggest me please
GINA/CP Client Webpage Error
Hello, after deploying sucessfully the GINA Client Software on the end users magine, when they click on the button created on the Window Login Menu it opens a small browser windows with the Page not Found indication, where is this webpage deployed and what is the address? Directly to the webpage on the 8888 port after installation we are not having any problem... waiting for your answer, thank you. Best regards, Rúben Salgueiro ruben.salgueiro@aki.pt
Errors in tranlate and functions of buttons of dialogue of adding of images to the request
Screenshot
Netflow Analyzer Top Protocol Widgets incorrect
Hello! In Netflow Analyzer 8.6.8600 i see dashboards with Top Protocols for last 1 hour (screenshot in attachment), 78% + 37% + 4% + 3% it's bigger than 100%. I understand why i see such statistics.
Configure a notification profile and apply to a specific Alarm
Hello, I added a new performance monitor in a windows 2008 template. This monitor is a Free Space of Logical Disk (Unit C:). Can opmanager apply a notification profile that only affect to this performance monitor over all windows 2008 devices?.
DS Status - Yet to Install - Even After Installing the Distribution Server in Remote Office
DS Status in Remote office is listed as "Yet to Install" I have installed the agent for Remote Office Distribution Server without any errors. WAN Agents on Remote location was installed successfully as well. Any clues on why this would happen?
Problem using DistributionServer
I'm testing Desktop Central. The Local Office works fine, reports, softwaredistribution and so on are OK. Now I installed an DS to distribute software in the other locations. A lot of data syncronices to the DS (/replication\client-data\patch-scan-data an some other), an Inventory scan works fine for Local an Remote Office Computers, so the communication Server <--> DS works. But I'am not able to distribute software. I created a testjob with 4 Computers, 2 in the Local office, 2 in the WAN. The
Technician question
Hello, I have question for techs and their roles. I want to technician to be able to choose himselft (and only himself) from the list, when he makes his own request/incident. I did create role for it, and removed the options "Assing Technicians", but then he cant choose, when i put it back on he can see all techicians, and I want only to see himself and to assing it. Other techs are not in his group, but still he can see it. How can i fix this? Thank you
SupportCenter Plus Hotfix 7609 released!
Dear Customers, Hotfix 7609 released today. This build is more focused on correcting the database errors for a trouble-free upgrade to Version 7.7. For more information visit, http://www.manageengine.com/products/support-center/service-packs.html Jai SupportCenter Plus
Assign existing custom links to new devices
Hi all, I have created a customlink to open the webbrowser of my managed device. it is simple: http://$ipAddress When I created this custom links, I had it assigned to the devices I had then. Now I added some more devices, where I want to use the same custom link again. When I add the same link again I get the message that a link with this name already exists. How can I assign an existing link to a new device? Regards Juergen
Assign more than one ticket to an event (
Dear Reader, I would like to propose an idea regarding the "events". It would be nice if you could assign a list of requests to one event. Example: we have fix maintenance times during the year. On these days we have a list of requests, which was opened during the last weeks and which we only can solve during the maintenance window. Therefor this feature would be nice. Best Regards, Martin
Remote Control in ServiceDeskPlus
Hi, We are using ServiceDeskPlus version 7 build 7611, now we have some issue in our DNS server so all workstations are not scanned properly and because of that we can not make use of this Remote Control feature. Even in few workstations which is scanned, the remote control doesn't work, it says "Can not push the agent file" and sometimes "User authentication issue" In the new version 8, you have agent base scanning for Assets.But we are not ready to do the upgrade now and we have planned it for
Netflow Analyzer speed graph seems aggregated 2 minutes loads
I intentionally created a load for about 2 ~ 3 minutes, with active flow timeout set as 1 minute on Cisco router, to confirm what I will see on NetfFlow Analyzer. I expect the graph shows me trapezia shaped spike, but what I got was a pretty trianlge spike across that 2 minutes. As shown in the attached JPG, all load instances appeared as triangle spike across 2 minutes... Any idea what might causing this issue? I try to create this test, the overall graph shown looks quite different to MRTG.
merged request can't be found
Version: 7.6.0 Build 7605 After merging two requests together, the request that was merged in can not be found in search. Gives error message "INFO :No request exists for the given ID." [edit] fixed grammar
Mail Fetching Automatic Stop.
Hello I have notice that the Fetching with the Mail Server is close without manual intervention . Is possible to investigate with LOG the Cause of manual Stop ? Please tell us how verify the normal Run or the Stop cause by error of the mail fetching. Thank you Regards. Alberto Perin
Change to Snapshot page
Hi, I would like to know if it's possible in some way to alter the aspect of the snapshot information page for a new Infrastructure view. I'll try to explain what I would like, I've 2 idea in mind for example to enhance the snapshot info view of my netapp storage but I don't know if it can be done in any way. I've already create a new Infrastructure view for mystorage, what I would like to do is something like this: 1) Being able to have a space on the page just like the AD Monitoring, SQL Server
Bug when creating a new monitor using REST-api
Hi, If you create a new monitor (with type server) using the REST-api, and then use the ListServer call to retrieve the new server, it comes back with an empty list Steps to reproduce: 1. Create new monitor: http://monitor:9090/AppManager/xml/AddMonitor?apikey=d7a9c3c158afc7c466dbbac6fd6cce34&type=Servers&host=1.1.1.1&os=Windows 2008&mode=SNMP&snmptelnetport=161&snmpCommunityString=public 2. Try to retrieve the server http://monitor:9090/AppManager/xml/ListServer?apikey=d7a9c3c158afc7c466dbbac6fd6cce34&ipaddress=1.1.1.1
User Administrator and sceduled reports
Dear Reader, I noticed that scheduled reports aren't available in 1 overview with the Administrator user. When a Support Rep has a scheduled report on his name and he leaves the company we can't control his scheduled reports. We have to change his password, login as him and than remove the scheduled report. I would be nice to be able to edit/remove all scheduled reports from everybody with the scheduled user. Please consider taking this in to one of the future releases. Nick.
Auto-Discovery
Hi All, I have almost 20 devices added daily and 20-30 removed every alternate day. Is there any way to auto discover devices, every stipulated period of time? Thanks, RK
Feature Request: Server Make and Model informaton
Would like to be able to see server make and model information (preferably in the Device Details widget on the main page of the device) and have that info available to produce reports. Like: IP Address: 12.34.56.78 Make/Model: HP ProLiant DL360 G6 Category: Server Type: Windows 2003
ADSMUserReportResult_ files in \temp
Currently have 5800+ files in the \temp directory all with the above filename prefix. The files data back only about 3 weeks. There are 250+ of them created each day. Is it possible to manage how these are created (i.e. how many and when, etc)? Or can it be turned off somehow if not required? Thanks!
Notification Profile based on Alert type
Hi All, We have 3 email ids to be configured for three different alert profiles i.e. Critical: email goes to Level-3 Engineers Trouble: Email goes to Level-2 Engineers Attention: Email goes to HelpDesk. Let me know how to get this configured. Regards, RK
Custom Report - software on computers that are not in use
I need help with a sql query to show the software that is installed on workstations that are disposed, in store, or surplused. I just need it to have the Software Installed, Asset name, and Resource State. Is there a way to do this? Thanks!
User Administration
Hi, ¿Is possible add new role in user administration? One with less permissions like operator role. Regards.
SNMPv3 Polling Stops Working
I am in the process of setting up OpManager. At first it was going fine and everything was working. After a day or two of monitoring, OpManager will no longer correctly use SNMPv3 credentials. -The same credentials and devices were working properly initially -Run snmpget from same computer using same snmp credentials and works fine -Add SNMPv2c and SNMPv1 credentials to network devices and OpManager works fine -Delete credentials and devices, then add all back and still not working -Tried RepairDB
HP Proliant - Need help finding MiB/OID for Internal Hardware LED status
In addition to the specific hardware monitors we have setup in OpManager, I would like to setup a general failure alert when the servers Internal Harware LED changes from green to amber or red. However, I have not been able to find the correct MiB/OID for this. Is anyone else using this monitor or know in which MiB/OID it can be found? Any help appreciated. Seth
New Hardware Detection/Notification
Build No : 70132 I configure DC email alert for: When any new hardware is detected on the network. To test, I attach a USB drive to a managed client, copy a file, remove drive, do a scan, and no email notification is sent. I attach a USB drive to the same managed client, do a scan, and email notification is sent. Is this functionality limited to what ~new hardware is attached at the time of scan, or can/does it read from the client's system event log? If limited to time of scan, how often can scheduled
IfName or IfDescription in Subject of Alert
Dear All, If I would like to using the Interface Name or Interface Description in Subject Mail. How should I do or Opmanager can't. And Severity of the Alarm can't define the problem which alert. such as we want to know status up/down of device or interface. Threshold Alarm of cpu / memory / traffice / packet drop / error counting on interface. Surely I'm using this feature with orther software . What's reason - Just see at subject , we can know what's happends at here . Shortest time for
Search Box in Side Panel
If i choose default search in the Search box, under submodules, what type of seacrh is performed? Also does it search a certain number of characters?
Agent Tray Icon Selective Install
Build No : 70132 The admin wants DC to be as transparent to the user community as possible, but would like to take advantage of the help desk/ticket capability offered via the tray icon on a few select machines. Is this showing/hiding of the Agent Tray Icon all or nothing? Am I missing where this capability exists in DC? I am thinking perhaps manually changing a setting in one of the XML files on the client in <install directory>\DesktopCentral_agent\data\, adding a task to system startup, making
Prohibited Software User Notification
Build No : 70127 I add [sampleApp] to the prohibited software list. (*note- [sampleApp] is not set up in the Software Package Repository.) [sampleApp] is .exe based. [sampleApp] is installed on [someComputer]. I get an email that [sampleApp], a prohibited app, has been installed on [someComputer]. Reports show that [sampleApp] has been installed on [someComputer]. I have configured the auto-uninstall policy and enabled/set the user notification message. Per the dc-admin-guide, I see that auto-installation
No more historical Announcements
Using v8003 : In the homepage of the regular requesters there is no button anymore to consult the historical announcements. Why and where is this button gone (to)? Best regards, Mark new : old :
New Change from Service Request: impossible
I see you can create a new change only starting from an incident, not from a service request. Am I right? A typical IT service is to provide new procedures, applications or configurations of ERP modules, all activities that must pass through the change management workflow. Regards, FB.
Business rule does not apply
Hello! I have a site with only one business rule: if category of the request equals to defined category, rule must apply new request to group of specialists and set up a default specialist. Rule should apply only when creating request. The problem is: When creating request through Request Template - rule applies. When creating request through Service Catalog template - it does not apply. Other info: when i configure business rule to apply when request modified, it correctly modifies the request.
Status Message Unable to find the object
Status Message Unable to find the object what does it mean
Application Manager, Jetty Web Server
Hi, I'd like to set up a monitor for J2EE applications running on the open source Web Server - Jetty. Can you please point me to some documentation or wiki on how I can configure Jetty to use the Application manager agent, and how I can set up the Application Manager Monitor. regards Rakesh Geddam
Automate the addition of hosts?
Hello, Please can you advise whether there is some way that Windows server hosts can be automatically added to EventLog Analyzer rather than being manually added? I know there is a facility to add user accounts which can then be setup as EventLog Analyzer users but we would be interested in a similar function whereby server objects (which could be located in a specific OU) could be imported automatically. Then if the application could poll the OU at regular intervals additional devices could
Session timeout problem, gotta login twice
I am having trouble logging on to PMP after my session has timed out. When the session times out I get thrown back to logon screen. I punch in my username/pw and I get same loginscreen with no errors, just username/pw cleared from form. Try logging on again and I get logged on just fine. This does not happen when I log on first time, and it does not happen when I log out and back in. My PMP is configured for SSL on port 7272 and I'm logging on with LDAP auth on my domain controller. I've confirmed
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