Hello!

I have a site with only one business rule: if category of the request equals to defined category, rule must apply new request to group of specialists and set up a default specialist.

Rule should apply only when creating request.

The problem is:

When creating request through Request Template - rule applies. When creating request through Service Catalog template - it does not apply.

Other info: when i configure business rule to apply when request modified, it correctly modifies the request.

Please help.